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Flipkart Customer Care Executive Interview Questions, Process, and Tips
Top Flipkart Customer Care Executive Interview Questions and Answers
- Q1. What do you know about online shopping
- Q2. What is the gud service?
- Q3. What is customer service
Flipkart Customer Care Executive Interview Experiences
15 interviews found
Anonymous
(3 Questions)
- Q1. What is customer service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and assisting customers in person.
Customer service can also involve handlin...
- Q2. What make u belive that you can be a good customer care executive
- Q3. What do you know about online shopping
- Ans.
Online shopping is the process of buying goods and services over the internet.
Customers can browse products, compare prices, and make purchases online.
Online shopping offers convenience, a wide selection of products, and often lower prices.
Popular online shopping platforms include Amazon, eBay, and Walmart.
Payment methods for online shopping include credit/debit cards, digital wallets, and bank transfers.
Customers can ...
Selected
I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.
Aptitude test, examination that attempts to determine and measure a person's ability to acquire, through future training, some specific set of
(3 Questions)
- Q1. What is the gud service?
- Ans.
Good service is providing efficient and effective assistance to customers to meet their needs and exceed their expectations.
Prompt and courteous responses to customer inquiries
Timely resolution of customer issues
Personalized assistance tailored to individual customer needs
Going above and beyond to ensure customer satisfaction
Consistent follow-up to ensure customer needs are met
Examples: Providing a refund for a dissati...
- Q2. Any gk question
- Q3. Work place in gud service
- Ans.
A workplace with good service is essential for customer satisfaction and loyalty.
Providing prompt and efficient responses to customer inquiries
Ensuring clear communication and understanding of customer needs
Going above and beyond to exceed customer expectations
Training and empowering employees to deliver exceptional service
Implementing feedback mechanisms to continuously improve service quality
Interview Preparation Tips
(3 Questions)
- Q1. How to use the job
- Q2. What are the anything else
- Q3. How to use job
(2 Questions)
- Q1. This is my favourite job Flipkart castmar care executive in Kannada language
- Q2. This is my favourite job
Interview Preparation Tips
What people are saying about Flipkart
Selected
I applied via Company Website and was interviewed in Jun 2024. There was 1 interview round.
Aptitude questions for interviews mainly assess a candidate's logical reasoning, verbal skills and problem-solving abilities. They may ask questions on patterns, series, data interpretation, percentages, ratios, and basic arithmetic.4 Jul 2024
Interview Preparation Tips
Flipkart interview questions for designations
I applied via Naukri.com and was interviewed before Jan 2024. There were 2 interview rounds.
The assessment of English proficiency was conducted.
(1 Question)
- Q1. Can you describe your academic background and professional experience?
I applied via Indeed and was interviewed in Sep 2023. There were 5 interview rounds.
Customer related any querry solving or discussion
Assingment topic related any objective
(5 Questions)
- Q1. Personal information
- Q2. Introduction about your self
- Q3. What was doing now
- Q4. What isyour aim
- Q5. Positive and negative things
Give me the topic and time to solving this round
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.
(4 Questions)
- Q1. How do I have to work in this company and what do I have to do? I want a work from home job
- Q2. What about my salary
- Q3. Job time and work
- Q4. What my joining date
Interview Preparation Tips
- customer care
- Customer Handling
Mohd Aasif
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. Your strength and your weaknesses
I applied via Campus Placement and was interviewed in Aug 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me something about your self
- Ans.
I am a dedicated and empathetic customer care executive with excellent communication skills.
I have 3 years of experience in handling customer queries and resolving issues.
I am skilled in active listening and problem-solving, ensuring customer satisfaction.
I have a strong ability to remain calm and composed in stressful situations.
I am proficient in using customer relationship management (CRM) software.
I have received p...
- Q2. Do you have any serious medical issues ?
- Ans.
NO
No, I do not have any serious medical issues.
I am in good health and have no medical conditions that would affect my ability to perform as a Customer Care Executive.
I prioritize my well-being and take necessary steps to maintain a healthy lifestyle.
(4 Questions)
- Q1. How do you mesure success at work ?
- Ans.
Success at work can be measured by achieving goals, receiving positive feedback, and personal growth.
Achieving goals set by the company or team
Receiving positive feedback from customers or colleagues
Demonstrating personal growth and improvement
Meeting or exceeding performance metrics
Contributing to the overall success of the team or organization
- Q2. How did you hear about this position ?
- Ans.
I heard about this position through a job posting on a popular job search website.
Job posting on a popular job search website
Referral from a friend or colleague
Social media advertisement
Company's official website
- Q3. What type of work environment do you prefer?
- Ans.
I prefer a collaborative and supportive work environment where teamwork is valued.
I thrive in an environment where colleagues work together towards a common goal.
I appreciate a supportive and positive atmosphere where everyone is willing to help each other.
I enjoy working in a team-oriented environment where ideas are shared and discussed.
I value open communication and constructive feedback to improve performance.
I pre...
- Q4. Are skills based hiring and reskilling the future of work ?
- Ans.
Yes, skills based hiring and reskilling are the future of work.
Skills based hiring focuses on hiring candidates based on their specific skills and abilities rather than just their qualifications or experience.
Reskilling involves providing training and development opportunities to existing employees to acquire new skills and adapt to changing job requirements.
Both approaches are essential in a rapidly evolving job marke...
Interview Preparation Tips
Create a plane .....
I applied via Recruitment Consulltant and was interviewed in May 2022. There were 7 interview rounds.
(1 Question)
- Q1. Total 7 rounds of test was there
(1 Question)
- Q1. There was a video conference
(1 Question)
- Q1. And many more rounds like typing test and all
Group discussion was also there
There was a Knowledge test too
They will give you scenarios and ask you fir your response
Interview Preparation Tips
Anjali Singh
I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.
About our self &our skills & all
(6 Questions)
- Q1. Tell me about your self & your strength
- Q2. How do come to know about our company & what can you do for it
- Q3. After 5 years where do you look at yourself
- Q4. What else we can add for our company
- Q5. Tell me something about Flipkart
- Q6. What is the work of Flipkart
Interview Preparation Tips
Flipkart Interview FAQs
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Flipkart Customer Care Executive Interview Process
based on 20 interviews
2 Interview rounds
- Resume Shortlist Round
- HR Round
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Flipkart Customer Care Executive Reviews and Ratings
based on 92 reviews
Rating in categories
|
Senior Executive
2.5k
salaries
|  ₹2 L/yr - ₹9 L/yr |
|
Operations Executive
1.8k
salaries
| ₹1.1 L/yr - ₹6.5 L/yr |
|
Team Lead
1.8k
salaries
| ₹1.2 L/yr - ₹9.8 L/yr |
|
Assistant Manager
1.5k
salaries
| ₹5.9 L/yr - ₹21 L/yr |
|
Executive
1.3k
salaries
| ₹1.2 L/yr - ₹7 L/yr |
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