Videocon d2h Customer Care Executive Interview Questions and Answers

E-commerce refers to the buying and selling of goods and services over the internet.

• E-commerce involves online transactions between businesses and consumers.

• It allows customers to shop from the comfort of their homes and have products delivered to their doorstep.

• Popular e-commerce platforms include Amazon, eBay, and Alibaba.

• E-commerce has revolutionized retail by providing a global marketplace accessible to anyone with...read more

Zomato is an online food ordering and restaurant discovery platform.

• Allows users to search for restaurants based on location, cuisine, and price range

• Provides menus, photos, and user reviews for each restaurant

• Offers online ordering and delivery services in select cities

• Has a loyalty program called Zomato Gold that offers discounts and perks at participating restaurants

E-commerce can help in the betterment of the future by providing convenience, accessibility, and innovation.

• E-commerce allows people to shop from anywhere at any time, making it more convenient for customers.

• It provides accessibility to a wider range of products and services, especially for those living in remote areas.

• E-commerce platforms are constantly innovating to improve the customer experience, such as offering p...read more

Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information, resolving issues, and ensuring customer satisfaction.

• Effective communication, empathy, and problem-solving skills are essential in customer service.

• Examples of customer service include...read more