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Zomato Customer Service Executive Interview Questions, Process, and Tips
Updated
20 Jun 2024
Top Zomato Customer Service Executive Interview Questions and Answers
- Q1. How u deal to the customer if he get non veg food instead of veg food ?
- Q2. How you deal to the customer if he complain that delivery boy threaten him ?
- Q3. What is customer relationship management?
16 Zomato Customer Service Executive Interview Experiences
40 questions found
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Popular
Anonymous
I applied via Approached by Company and was interviewed in Jun 2022.
1 Interview Round
1
One-on-one Round (8 Questions)
- Q1. Tell me about yourself self View Answers (36)
- Q2. Why you want do this job? View Answers (10)
- Q3. Can u give full time ? View Answers (6)
- Q4. What is customer relationship management? View Answers (7)
- Q5. Customer relationship management is a technology for managing all your company's relationship and interaction with customer and potential customer View Answers (1)
- Q6. How u deal to the customer if he get non veg food instead of veg food ? View Answers (33)
- Q7. How you deal to the customer if he complain that delivery boy threaten him ? View Answers (8)
- Q8. Firstly.l hear the complain and insure that complain is real because some time people lodge fake complain to get free food if complain is real than as a Zomato ...read more Add Answer
Interview Preparation Tips
Topics to prepare for Zomato Customer Service Executive interview:
- Functional Testing
- Executive function skills
- Behaviour and drives
- Leadership capabilities
Aamna
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
One-on-one Round (2 Questions)
- Q1. Introduce yourself Add Answer
- Q2. Your hobbies , Why do you want to work in this company Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident and fluent in English. Dress neatly.
Get interview-ready with top interview questions
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Not Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2023.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Assignment Round
Write on a random topic for 15 min
3
One-on-one Round (2 Questions)
- Q1. Tell me something about yourself Add Answer
- Q2. What do you know about customer service? View Answers (1)
Interview Preparation Tips
Topics to prepare for Zomato Customer Service Executive interview:
- Customer Service
What people are saying about Zomato
View All
hukumamatata
works at
Infosys
How the hell can you cook food and deliver it in just 10 minutes???
I was wondering the same thing last night..
Even my mother cannot cook food and hand it to me as fast as 10 minutes!
Even maggi takes longer too cook, if you're cooking it properly.
So how are Zepto, Swiggy and Zomato planning to do it?
The answer is, highly unhealthy ultra processed half cooked food!
No no, I am not saying that it'll be bad in taste, it'll be tasty as hell for sure, how else will they survive then, but I can vouch that this food will be highly ultraprocessed and unhealthy for us.
Please don't sacrifice your health just to get food delivered in 10 minutes!
Got a question about Zomato?
Ask anonymously on communities.
Interview experience
Average
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
One-on-one Round (1 Question)
- Q1. If the Zomato delivered non veg food instead of veg food but will we do you View Answers (1)
Zomato interview questions for designations
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Walk-in and was interviewed in Mar 2024.
1 Interview Round
1
Group Discussion Round
What do you mean by customer service experience and why do you think you are fit for this role?
Interview Preparation Tips
Interview preparation tips for other job seekers - Written communication >= Verbal communication.
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Approached by Company and was interviewed in Jan 2024.
1 Interview Round
1
HR Round (2 Questions)
- Q1. What is zomato? View Answers (2)
- Q2. Tell me your Introduction? Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Interview will be easy and check question on ambitionbox.com
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
One-on-one Round (2 Questions)
- Q1. I just want to work here for this company Add Answer
- Q2. My way of working for this company View Answers (1)
Interview Preparation Tips
Topics to prepare for Zomato Customer Service Executive interview:
- Life
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Company Website and was interviewed before Dec 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
HR Round (2 Questions)
- Q1. Tell me about your self View Answers (1)
- Q2. What is your hobbies
What ia your strength View Answers (1)
3
Technical Round (4 Questions)
- Q1. What is bpo what is inbond and outbound calling View Answers (1)
- Q2. Why shoud we hire you View Answers (1)
- Q3. Why do you want work in bpo View Answers (1)
- Q4. Are you comfortable with night shift View Answers (1)
Interview Preparation Tips
Topics to prepare for Zomato Customer Service Executive interview:
- Bpo Operations
Jobonymous
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed before Jan 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2
HR Round (2 Questions)
- Q1. Tell me something about yourself?
Tell me something about where you are from?
What is a BPO? Add Answer
- Q2. What are the qualities of a good customer service executive?
Is this your first job in BPO sector? And why are you interested in BPO sector? Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be yourself, be honest, prepare the basic questions, work on your English and Hindi and other communication skills. Don't stutter or make speakos in speaking and typos in typing. Calm your nerves. The interviewers are just as human as you.
I applied via Job Portal
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
2
Aptitude Test Round
Interview Preparation Tips
Topics to prepare for Zomato Customer Service Executive interview:
- Customer Service
- non voice
- voice
Zomato Interview FAQs
How many rounds are there in Zomato Customer Service Executive interview?
Zomato interview process usually has 1-2 rounds. The most common rounds in the Zomato interview process are Resume Shortlist, One-on-one Round and HR.
What are the top questions asked in Zomato Customer Service Executive interview?
Some of the top questions asked at the Zomato Customer Service Executive interview -
How long is the Zomato Customer Service Executive interview process?
The duration of Zomato Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Interview Process at Zomato Customer Service Executive
based on 4 interviews in last 1 year
Interview experience
People are getting interviews through
based on 12 Zomato interviews
Job Portal
WalkIn
Company Website
50%
17%
8%
25% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Customer Service Executive Interview Questions from Similar Companies
Fast track your campus placements
18%
less
than the average Customer Service Executive Salary in India
View more details
Zomato Customer Service Executive Reviews and Ratings
based on 23 reviews
Rating in categories
|
Delivery Boy
996
salaries
|  ₹0.4 L/yr - ₹5 L/yr |
|
Key Account Manager
881
salaries
| ₹4.5 L/yr - ₹14.2 L/yr |
|
Business Analyst
602
salaries
| ₹5 L/yr - ₹18 L/yr |
|
Accounts Manager
321
salaries
| ₹4 L/yr - ₹13 L/yr |
|
Senior Associate
259
salaries
| ₹3.2 L/yr - ₹9.3 L/yr |
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