Zomato Customer Service Executive Interview Questions, Process, and Tips

Yes, I can communicate in both English and Hindi.

• I am fluent in both English and Hindi.

• I can effectively communicate with customers in both languages.

• I have experience in handling customer queries and resolving issues in English and Hindi.

• I can switch between languages based on the customer's preference.

• Being bilingual allows me to provide better customer service and understand their needs.

Yes, I have a good amount of knowledge about ordering food and other items online.

• I am familiar with various online food delivery platforms like Uber Eats, DoorDash, and Grubhub.

• I know how to browse menus, select items, and customize orders.

• I am aware of the payment options available for online food orders.

• I understand the process of tracking orders and resolving any issues that may arise.

• I can provide assistance in us...read more

To deal with an angry customer, it is important to remain calm, listen actively, empathize, apologize, offer a solution, and follow up.

• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions

• Apologize sincerely for any inconvenience caused

• Offer a solution or options to resolve the issue

• Follow up with the customer to ensure satisfaction

Customer service allows me to help and support customers, ensuring their satisfaction and building strong relationships.

• I enjoy interacting with people and solving their problems.

• Customer service allows me to use my communication and problem-solving skills.

• I find fulfillment in providing excellent service and exceeding customer expectations.

• Building strong relationships with customers leads to loyalty and repeat busine...read more