Eternal Limited Customer Service Executive Interview Questions, Process, and Tips

To deal with an angry customer, it is important to remain calm, listen actively, empathize, apologize, offer a solution, and follow up.

• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions

• Apologize sincerely for any inconvenience caused

• Offer a solution or options to resolve the issue

• Follow up with the customer to ensure satisfaction

Customer service allows me to help and support customers, ensuring their satisfaction and building strong relationships.

• I enjoy interacting with people and solving their problems.

• Customer service allows me to use my communication and problem-solving skills.

• I find fulfillment in providing excellent service and exceeding customer expectations.

• Building strong relationships with customers leads to loyalty and repeat busine...read more