10+ Zomato Customer Service Executive Interview Questions and Answers

Apologize for the mistake and offer to replace the dish with the correct one.

• Listen to the customer's complaint and empathize with their situation.

• Apologize for the mistake and take responsibility for the error.

• Offer to replace the dish with the correct one or provide a suitable alternative.

• Ensure that the correct dish is served promptly and check with the customer to ensure their satisfaction.

• Take steps to prevent similar mistakes from happening in the future.

I would apologize to the customer and assure them that immediate action will be taken to address the issue.

• Listen attentively to the customer's complaint

• Apologize sincerely for the inconvenience caused

• Assure the customer that their complaint will be taken seriously

• Ask for specific details about the incident

• Document the complaint and escalate it to the appropriate department

• Follow up with the customer to provide updates on the actions taken

Customer relationship management (CRM) is a strategy to manage and improve interactions with customers.

• CRM is a system or approach used by businesses to manage and analyze customer interactions and data.

• It involves collecting and organizing customer information to enhance customer satisfaction and loyalty.

• CRM helps businesses track customer interactions, manage sales leads, and provide personalized customer service.

• It enables businesses to understand customer needs, preferenc...read more

Yes, I have a good amount of knowledge about ordering food and other items online.

• I am familiar with various online food delivery platforms like Uber Eats, DoorDash, and Grubhub.

• I know how to browse menus, select items, and customize orders.

• I am aware of the payment options available for online food orders.

• I understand the process of tracking orders and resolving any issues that may arise.

• I can provide assistance in using online platforms to order groceries, household items, ...read more

Yes, I can communicate in both English and Hindi.

• I am fluent in both English and Hindi.

• I can effectively communicate with customers in both languages.

• I have experience in handling customer queries and resolving issues in English and Hindi.

• I can switch between languages based on the customer's preference.

• Being bilingual allows me to provide better customer service and understand their needs.

To deal with an angry customer, it is important to remain calm, listen actively, empathize, apologize, offer a solution, and follow up.

• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions

• Apologize sincerely for any inconvenience caused

• Offer a solution or options to resolve the issue

• Follow up with the customer to ensure satisfaction

BPO stands for Business Process Outsourcing. Inbound calling refers to receiving calls from customers, while outbound calling refers to making calls to customers.

• BPO is the practice of contracting specific business processes to a third-party service provider.

• Inbound calling involves handling incoming calls from customers seeking assistance or information.

• Outbound calling involves making proactive calls to customers for various purposes like sales, surveys, or follow-ups.

• Inbou...read more

I would apologize for the mistake, offer a replacement meal, and ensure the correct order is delivered promptly.

• Apologize sincerely for the error

• Offer a replacement meal or refund

• Ensure the correct order is delivered promptly

• Provide a discount or voucher for future orders as a gesture of goodwill

Customer service allows me to help and support customers, ensuring their satisfaction and building strong relationships.

• I enjoy interacting with people and solving their problems.

• Customer service allows me to use my communication and problem-solving skills.

• I find fulfillment in providing excellent service and exceeding customer expectations.

• Building strong relationships with customers leads to loyalty and repeat business.

• Customer service is a crucial aspect of any successful ...read more

Customer service involves providing assistance and support to customers before, during, and after a purchase.

• Customer service is all about meeting the needs and expectations of customers.

• It involves actively listening to customers, addressing their concerns, and providing solutions.

• Customer service can be provided through various channels such as phone, email, chat, and in-person interactions.

• Building strong relationships with customers is key to providing excellent customer ...read more