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Zomato Customer Experience Associate Interview Questions and Answers

Updated 19 Nov 2024

Zomato Customer Experience Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

The group discussion was on the topic of wheather we need to support Ai chat bots for better customer interactions or we should go with human resources as recruiting people for that role.

Round 2 - Assignment 

What would you do if you had 2 million dollars right now , how would you spend it?

Round 3 - One-on-one 

(2 Questions)

  • Q1. How would you handle a situation where a customer order is delayed?
  • Ans. 

    I would communicate with the customer, investigate the delay, and offer solutions to resolve the issue.

    • Communicate with the customer promptly to inform them about the delay and apologize for any inconvenience.

    • Investigate the reason for the delay by checking with the shipping carrier or internal processes.

    • Offer solutions such as expedited shipping, discounts, or refunds to make up for the delay.

    • Provide regular updates t...

  • Answered by AI
  • Q2. How would you handle if a customers order has been cancelled from restaurant side after waiting for 2 hours
  • Ans. 

    I would apologize to the customer, offer a refund or replacement, and ensure their next order is prioritized.

    • Apologize sincerely to the customer for the inconvenience caused

    • Offer a refund or replacement for the cancelled order

    • Ensure the customer's next order is prioritized and expedited

    • Provide a discount or voucher for their next order as a gesture of goodwill

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Zomato Customer Experience Associate interview:
  • zomato
  • food ordering
Interview preparation tips for other job seekers - Be open about your thoughts , speak what comes to your mind just dont hesitate to deliver what pops up in your mind. Iam writing this cuz this may give you an idea how this goes. You may have a different procedure to go through but never the less dont be scared to deliver the points you have , just express what you feel about the topic given to you.

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About indiamart and logical and sentence framing.

Interview Preparation Tips

Interview preparation tips for other job seekers - Site is very slow and net laggging issue

I applied via Recruitment Consultant and was interviewed in Sep 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. There were so many questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - The very important point which everyone should keep in their mind is to stay CONFIDENT while giving any interview, this might be the basic thing but i know how important this is.. Whatever you say, whether your intro or about any skill staying confident is must.

Interview Questionnaire 

1 Question

  • Q1. About my family

I applied via Naukri.com and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Technical

Interview Preparation Tips

Interview preparation tips for other job seekers - Be reliable

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

HR told about the company on the first day, how it works, told the rules, showed the management and a lot

Interview Preparation Tips

Topics to prepare for Amazon Associate interview:
  • Safery
  • Environment
  • Cleaning
Interview preparation tips for other job seekers - There is nothing to worry, if you have the desire to work and have passion, then you can work anywhere.

I applied via Walk-in and was interviewed before Nov 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

They did conduct a group aptitude test

Round 3 - Technical 

(1 Question)

  • Q1. Here technical experience required for the role was tested
Round 4 - HR 

(1 Question)

  • Q1. This is where they discuss the salary packages if selected

Interview Preparation Tips

Interview preparation tips for other job seekers - They check for basic aptitude, reasoning skills, communication skills and attitude.

Interview Questionnaire 

1 Question

  • Q1. About your self

Interview Preparation Tips

Interview preparation tips for other job seekers - The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to my BCA curriculum. Luckily I was able to answer most of the question quickly and correctly.

Associate Interview Questions & Answers

Amazon user image Arshiya Saba

posted on 10 Sep 2020

I applied via Company Website and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Basic Q & A

Interview Preparation Tips

Interview preparation tips for other job seekers - First-round I had English grammatical questions following that it took me to speech recognition, listen and type or type & email drafting. all you need is a calm mind and peaceful place and your set to go.

I applied via Referral and was interviewed before May 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. How much time u work continues
  • Q2. How much salary do u expect

Interview Preparation Tips

Interview preparation tips for other job seekers - Really hard work as associate good for Hrs

Zomato Interview FAQs

How many rounds are there in Zomato Customer Experience Associate interview?
Zomato interview process usually has 3 rounds. The most common rounds in the Zomato interview process are Group Discussion, Assignment and One-on-one Round.
How to prepare for Zomato Customer Experience Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Zomato. The most common topics and skills that interviewers at Zomato expect are Communication Skills, Problem Solving, Customer Experience, Customer Focus and Empathy.
What are the top questions asked in Zomato Customer Experience Associate interview?

Some of the top questions asked at the Zomato Customer Experience Associate interview -

  1. How would you handle if a customers order has been cancelled from restaurant si...read more
  2. How would you handle a situation where a customer order is delay...read more

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Zomato Customer Experience Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Zomato Customer Experience Associate Salary
based on 5 salaries
₹4 L/yr - ₹6 L/yr
15% more than the average Customer Experience Associate Salary in India
View more details

Zomato Customer Experience Associate Reviews and Ratings

based on 1 review

4.0/5

Rating in categories

5.0

Skill development

3.0

Work-life balance

4.0

Salary

2.0

Job security

5.0

Company culture

5.0

Promotions

5.0

Work satisfaction

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