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Zomato Customer Experience Associate Interview Questions and Answers
Zomato Customer Experience Associate Interview Experiences
1 interview found
Anonymous
Selected
I applied via Walk-in and was interviewed in Oct 2024. There were 3 interview rounds.
The group discussion was on the topic of wheather we need to support Ai chat bots for better customer interactions or we should go with human resources as recruiting people for that role.
What would you do if you had 2 million dollars right now , how would you spend it?
(2 Questions)
- Q1. How would you handle a situation where a customer order is delayed?
- Ans.
I would communicate with the customer, investigate the delay, and offer solutions to resolve the issue.
Communicate with the customer promptly to inform them about the delay and apologize for any inconvenience.
Investigate the reason for the delay by checking with the shipping carrier or internal processes.
Offer solutions such as expedited shipping, discounts, or refunds to make up for the delay.
Provide regular updates t...
- Q2. How would you handle if a customers order has been cancelled from restaurant side after waiting for 2 hours
- Ans.
I would apologize to the customer, offer a refund or replacement, and ensure their next order is prioritized.
Apologize sincerely to the customer for the inconvenience caused
Offer a refund or replacement for the cancelled order
Ensure the customer's next order is prioritized and expedited
Provide a discount or voucher for their next order as a gesture of goodwill
Interview Preparation Tips
- zomato
- food ordering
Interview questions from similar companies
I applied via Naukri.com
Interview Questionnaire
2 Questions
- Q1. Why Amazon?
- Q2. What do you expect from Amazon?
Interview Preparation Tips
Arshiya Saba
I applied via Company Website and was interviewed in Aug 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Basic Q & A
Interview Preparation Tips
I applied via Referral and was interviewed before May 2021. There was 1 interview round.
(2 Questions)
- Q1. How much time u work continues
- Q2. How much salary do u expect
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.
HR told about the company on the first day, how it works, told the rules, showed the management and a lot
Interview Preparation Tips
- Safery
- Environment
- Cleaning
I was interviewed before May 2016.
Interview Preparation Tips
Experience: Extempore was conducted which is almost same as GD. In Extempore round each individual should select his own topic and talk for 2 minutes. Eye donation was the topic selected by me. The main concept of this round is to check the fluency over language
Tips: Be confident in what you speak. Dont get nervoused in this round
Round: Problem Statement
Experience: Extempore was conducted which is almost same as GD. In Extempore round each individual should select his own topic and talk for 2 minutes. Eye donation was the topic selected by me. The main concept of this round is to check the fluency over language
Tips: Be confident in what you speak. Dont get nervoused in this round
I was interviewed in Sep 2016.
Interview Questionnaire
2 Questions
- Q1. Being a mechanical engineer why do you choose corporate?
- Ans.
As a mechanical engineer, I choose corporate because it offers diverse opportunities, professional growth, and stability.
Corporate provides a wide range of industries and sectors to work in, allowing me to explore different areas of mechanical engineering.
Working in a corporate environment offers opportunities for professional growth through training programs, mentorship, and exposure to new technologies.
Corporate jobs...
- Q2. Common puzzle questions
Interview Preparation Tips
Experience: Extempore was the name of the round. It is almost same as GD but instead each candidate should select his own topic and talk for 2 minutes.
Tips: Fluency over language is the main element focused in this round
Duration: 2 hours
Round: Problem Statement
Experience: In this round the candidate should attend online aptitude test for 1 hour. It consists of three parts : Logical part, Reasoning part, Language part. This round is easier one.
Tips: Concentrate more on English grammar
Round: HR Interview
Experience: Shortlisted candidates were called for HR round. For non IT students the main question asked was being a non IT student why do you choose corporate field.
Tips: The answer for this question cannot be provided by myself. Each of you candidates should build a genuine answer for this one
Round: Puzzle Interview
Experience: This is the final round of the whole interview process. In this round the candidates were focused asking only on puzzle questions. 3 to 5 questions were asked in this round depending upon the mentality of HR. 75 % score is required to clear this round
Tips: Just Google puzzle questions for interview, then work on those questions. You will get an idea on how to clear this round
I was interviewed in Mar 2017.
Interview Questionnaire
1 Question
- Q1. Self introduction, Strengthens and weakness, best friend, why Amazon
Interview Preparation Tips
Experience: We were asked to introduce ourselves and also speak about the environment of the room. Then asked to speak about Amazon and why do we want to work with Amazon
Tips: Be confident
Round: Test
Experience: Pronounciaton skills were examined
Tips: Flexible in talking in English
Duration: 20 minutes
Total Questions: 25
Round: HR Interview
Experience: HR was really cooperative he asked to relax and then started asking questions in a gentle manner. He made me feel comfortable. And reduced the nervous environment.
Tips: Be confident and don't be nervous
Skills: Language, Time Management
College Name: VHD central institute of home science
I was interviewed in Jun 2018.
Interview Questionnaire
1 Question
- Q1. How are you , then i give answer i am fine , please tell me about your self. ma name is ......... I am from............ i Stay at sector at ......in ............. i have done ............. i have ...........
Interview Preparation Tips
please you send feedback email by whats app or way 2 sms throw . feedback is very important in my life .feedback give us improve life communication ,interview skills. time is very important . emplyeer should job but you give feedback many people respected . you send feedback temporary letter.
Skills: Presence Of Mind, Body Language In Interview, Communication
Duration: <1 week
I applied via Company Website and was interviewed before Oct 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Your Personal Details, Your Qualifications?
- Ans. This answer must be basied on you resume.
- Q2. Why IndiaMart?
- Ans. This type of question are based on you knowledge and your experiences
- Q3. What are you skills and how you would implement them while working with us?
- Ans. For this you need to know you Positive Point and Negative Point which are totally based on your behavior and Personality
Interview Preparation Tips
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Zomato Customer Experience Associate Interview Process
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