4 Zomato Customer Experience Associate Interview Questions & Answers | Complete Prep Guide 2025

Zomato Customer Experience Associate Interview Experiences

1 interview found

Customer Experience Associate Interview Questions & Answers

Anonymous

posted on 19 Nov 2024

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Group Discussion

The group discussion was on the topic of wheather we need to support Ai chat bots for better customer interactions or we should go with human resources as recruiting people for that role.

Round 2 - Assignment

What would you do if you had 2 million dollars right now , how would you spend it?

Round 3 - One-on-one

(2 Questions)

Q1. How would you handle a situation where a customer order is delayed?

Ans.

I would communicate with the customer, investigate the delay, and offer solutions to resolve the issue.

Communicate with the customer promptly to inform them about the delay and apologize for any inconvenience.
Investigate the reason for the delay by checking with the shipping carrier or internal processes.
Offer solutions such as expedited shipping, discounts, or refunds to make up for the delay.
Provide regular updates t...

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Q2. How would you handle if a customers order has been cancelled from restaurant side after waiting for 2 hours

Ans.

I would apologize to the customer, offer a refund or replacement, and ensure their next order is prioritized.

Apologize sincerely to the customer for the inconvenience caused
Offer a refund or replacement for the cancelled order
Ensure the customer's next order is prioritized and expedited
Provide a discount or voucher for their next order as a gesture of goodwill

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Interview Preparation Tips

Topics to prepare for Zomato Customer Experience Associate interview:

zomato
food ordering

Interview preparation tips for other job seekers - Be open about your thoughts , speak what comes to your mind just dont hesitate to deliver what pops up in your mind. Iam writing this cuz this may give you an idea how this goes. You may have a different procedure to go through but never the less dont be scared to deliver the points you have , just express what you feel about the topic given to you.

Interview questions from similar companies

Customer Experience Lead Interview Questions & Answers

Flipkart

Anonymous

posted on 18 Dec 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Not Selected

I applied via Referral and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Case Study

Will give a topic on last mile operation

Round 2 - One-on-one

(2 Questions)

Q1. What is cxnx customer experience

Ans.

Customer experience (CX) is the perception customers have of their interactions with a company throughout the customer journey.

CX is the overall experience a customer has with a company, including interactions before, during, and after a purchase.
It involves every touchpoint a customer has with a company, such as website, social media, customer service, etc.
Good CX leads to customer satisfaction, loyalty, and advocacy,...

Answered by AI

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Q2. What is udbad

Ans.

Udbad is a term that does not have a known meaning in the context of customer experience.

Udbad may be a typo or a mispronunciation of a different term.
It is important to clarify the question with the interviewer to ensure understanding.
Provide a thoughtful response based on the context of the interview question.

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Interview Preparation Tips

Interview preparation tips for other job seekers - Read all about last mile operations

Customer experience Coach Interview Questions & Answers

Flipkart

Anonymous

posted on 5 Jul 2024

Interview experience

Poor

Difficulty level

Easy

Process Duration

More than 8 weeks

Result

Selected

I applied via Campus Placement and was interviewed before Jul 2023. There were 3 interview rounds.

Round 1 - Aptitude Test

Okok it was. Not too good.

Round 2 - One-on-one

(2 Questions)

Q1. Why Flipkart? And not any other field.

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Q2. Are you for long term or short term only ?

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Round 3 - Behavioral

(2 Questions)

Q1. What are your qualification

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Q2. What you did in internship.

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Interview Preparation Tips

Interview preparation tips for other job seekers - They dont even check your knowledge they just casually ask you some questions like your Family background what work is needed to be done if you get hired nothing else. No knowledge check no interest check not even chair to sit if you're giving an interview. If you'll be working on ground you have to find a chair first who usually gets stoled by people working there being lazy.
And the worst part is your manager who himself/herself is applying somewhere else and expecting you to do his/ her all the job expecting heavenly neat and clean work. Just sitting in the AC cabins not even visiting fields and all the garbage on you.

Customer experience Coach Interview Questions & Answers

Flipkart

Anonymous

posted on 25 Aug 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

4-6 weeks

Result

Selected

I applied via Referral and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(5 Questions)

Q1. Self introduction and about previous experience

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Q2. And can handle pressure and questions related previous experience

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Q3. How will you handle pressure

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Q4. And what situations you are faced to be here

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Q5. What do u know about huddles and trainers

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Round 3 - One-on-one

(4 Questions)

Q1. With skip level manager

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Q2. Self introduction and same questions related previous experience

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Q3. Questions related to previous experience

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Q4. Hard Situations about work place how we handled

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Round 4 - HR

(1 Question)

Q1. Package and location and documentation required

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Interview Preparation Tips

Interview preparation tips for other job seekers - Mainly will be on self introduction and experience , related to experience only will ask many questions and the role which you applied u have to go through it ..

Zomato Interview FAQs

How many rounds are there in Zomato Customer Experience Associate interview?

Zomato interview process usually has 3 rounds. The most common rounds in the Zomato interview process are Group Discussion, Assignment and One-on-one Round.

How to prepare for Zomato Customer Experience Associate interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Zomato. The most common topics and skills that interviewers at Zomato expect are Communication Skills, Problem Solving, Customer Experience, Customer Focus and Empathy.

What are the top questions asked in Zomato Customer Experience Associate interview?

Some of the top questions asked at the Zomato Customer Experience Associate interview -

How would you handle if a customers order has been cancelled from restaurant si...read more
How would you handle a situation where a customer order is delay...read more

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Zomato Customer Experience Associate Salary

based on 5 salaries

₹4 L/yr - ₹6 L/yr

15% more than the average Customer Experience Associate Salary in India

View more details

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