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Zomato Customer Experience Associate Interview Questions and Answers

Updated 19 Nov 2024

Zomato Customer Experience Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

The group discussion was on the topic of wheather we need to support Ai chat bots for better customer interactions or we should go with human resources as recruiting people for that role.

Round 2 - Assignment 

What would you do if you had 2 million dollars right now , how would you spend it?

Round 3 - One-on-one 

(2 Questions)

  • Q1. How would you handle a situation where a customer order is delayed?
  • Ans. 

    I would communicate with the customer, investigate the delay, and offer solutions to resolve the issue.

    • Communicate with the customer promptly to inform them about the delay and apologize for any inconvenience.

    • Investigate the reason for the delay by checking with the shipping carrier or internal processes.

    • Offer solutions such as expedited shipping, discounts, or refunds to make up for the delay.

    • Provide regular updates t...

  • Answered by AI
  • Q2. How would you handle if a customers order has been cancelled from restaurant side after waiting for 2 hours
  • Ans. 

    I would apologize to the customer, offer a refund or replacement, and ensure their next order is prioritized.

    • Apologize sincerely to the customer for the inconvenience caused

    • Offer a refund or replacement for the cancelled order

    • Ensure the customer's next order is prioritized and expedited

    • Provide a discount or voucher for their next order as a gesture of goodwill

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Zomato Customer Experience Associate interview:
  • zomato
  • food ordering
Interview preparation tips for other job seekers - Be open about your thoughts , speak what comes to your mind just dont hesitate to deliver what pops up in your mind. Iam writing this cuz this may give you an idea how this goes. You may have a different procedure to go through but never the less dont be scared to deliver the points you have , just express what you feel about the topic given to you.

Interview questions from similar companies

I applied via Naukri.com

Interview Questionnaire 

2 Questions

  • Q1. Why Amazon?
  • Q2. What do you expect from Amazon?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be open to anything, and keep your expectations low as your expectations might kill you. Just relax and take everything in a healthy way

Associate Interview Questions & Answers

Amazon user image Arshiya Saba

posted on 10 Sep 2020

I applied via Company Website and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Basic Q & A

Interview Preparation Tips

Interview preparation tips for other job seekers - First-round I had English grammatical questions following that it took me to speech recognition, listen and type or type & email drafting. all you need is a calm mind and peaceful place and your set to go.

I applied via Referral and was interviewed before May 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. How much time u work continues
  • Q2. How much salary do u expect

Interview Preparation Tips

Interview preparation tips for other job seekers - Really hard work as associate good for Hrs

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

HR told about the company on the first day, how it works, told the rules, showed the management and a lot

Interview Preparation Tips

Topics to prepare for Amazon Associate interview:
  • Safery
  • Environment
  • Cleaning
Interview preparation tips for other job seekers - There is nothing to worry, if you have the desire to work and have passion, then you can work anywhere.

I was interviewed before May 2016.

Interview Preparation Tips

Round: Group Discussion
Experience: Extempore was conducted which is almost same as GD. In Extempore round each individual should select his own topic and talk for 2 minutes. Eye donation was the topic selected by me. The main concept of this round is to check the fluency over language
Tips: Be confident in what you speak. Dont get nervoused in this round

Round: Problem Statement
Experience: Extempore was conducted which is almost same as GD. In Extempore round each individual should select his own topic and talk for 2 minutes. Eye donation was the topic selected by me. The main concept of this round is to check the fluency over language
Tips: Be confident in what you speak. Dont get nervoused in this round

I was interviewed in Sep 2016.

Interview Questionnaire 

2 Questions

  • Q1. Being a mechanical engineer why do you choose corporate?
  • Ans. 

    As a mechanical engineer, I choose corporate because it offers diverse opportunities, professional growth, and stability.

    • Corporate provides a wide range of industries and sectors to work in, allowing me to explore different areas of mechanical engineering.

    • Working in a corporate environment offers opportunities for professional growth through training programs, mentorship, and exposure to new technologies.

    • Corporate jobs...

  • Answered by AI
  • Q2. Common puzzle questions

Interview Preparation Tips

Round: Group Discussion
Experience: Extempore was the name of the round. It is almost same as GD but instead each candidate should select his own topic and talk for 2 minutes.
Tips: Fluency over language is the main element focused in this round
Duration: 2 hours

Round: Problem Statement
Experience: In this round the candidate should attend online aptitude test for 1 hour. It consists of three parts : Logical part, Reasoning part, Language part. This round is easier one.
Tips: Concentrate more on English grammar

Round: HR Interview
Experience: Shortlisted candidates were called for HR round. For non IT students the main question asked was being a non IT student why do you choose corporate field.
Tips: The answer for this question cannot be provided by myself. Each of you candidates should build a genuine answer for this one

Round: Puzzle Interview
Experience: This is the final round of the whole interview process. In this round the candidates were focused asking only on puzzle questions. 3 to 5 questions were asked in this round depending upon the mentality of HR. 75 % score is required to clear this round
Tips: Just Google puzzle questions for interview, then work on those questions. You will get an idea on how to clear this round

Associate Interview Questions & Answers

Amazon user image Sayeda Peerzade

posted on 10 Jul 2017

I was interviewed in Mar 2017.

Interview Questionnaire 

1 Question

  • Q1. Self introduction, Strengthens and weakness, best friend, why Amazon

Interview Preparation Tips

Round: Resume Shortlist
Experience: We were asked to introduce ourselves and also speak about the environment of the room. Then asked to speak about Amazon and why do we want to work with Amazon
Tips: Be confident

Round: Test
Experience: Pronounciaton skills were examined
Tips: Flexible in talking in English
Duration: 20 minutes
Total Questions: 25

Round: HR Interview
Experience: HR was really cooperative he asked to relax and then started asking questions in a gentle manner. He made me feel comfortable. And reduced the nervous environment.
Tips: Be confident and don't be nervous

Skills: Language, Time Management
College Name: VHD central institute of home science

I was interviewed in Jun 2018.

Interview Questionnaire 

1 Question

  • Q1. How are you , then i give answer i am fine , please tell me about your self. ma name is ......... I am from............ i Stay at sector at ......in ............. i have done ............. i have ...........

Interview Preparation Tips

General Tips: I give advice job seekers . any person take interview you give feedback why are you rejected any person tell me .then improve self any person you give feedback very important any person however we are all person sould succeed may people .please i requsted any job Seekers you give me feedback then many people improve self .
please you send feedback email by whats app or way 2 sms throw . feedback is very important in my life .feedback give us improve life communication ,interview skills. time is very important . emplyeer should job but you give feedback many people respected . you send feedback temporary letter.
Skills: Presence Of Mind, Body Language In Interview, Communication
Duration: <1 week

I applied via Company Website and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Your Personal Details, Your Qualifications?
  • Ans. This answer must be basied on you resume.
  • Answered Anonymously
  • Q2. Why IndiaMart?
  • Ans. This type of question are based on you knowledge and your experiences
  • Answered Anonymously
  • Q3. What are you skills and how you would implement them while working with us?
  • Ans. For this you need to know you Positive Point and Negative Point which are totally based on your behavior and Personality
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Natural and Original while interviewing

Zomato Interview FAQs

How many rounds are there in Zomato Customer Experience Associate interview?
Zomato interview process usually has 3 rounds. The most common rounds in the Zomato interview process are Group Discussion, Assignment and One-on-one Round.
How to prepare for Zomato Customer Experience Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Zomato. The most common topics and skills that interviewers at Zomato expect are Communication Skills, Problem Solving, Customer Experience, Customer Focus and Empathy.
What are the top questions asked in Zomato Customer Experience Associate interview?

Some of the top questions asked at the Zomato Customer Experience Associate interview -

  1. How would you handle if a customers order has been cancelled from restaurant si...read more
  2. How would you handle a situation where a customer order is delay...read more

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Zomato Customer Experience Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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Zomato Customer Experience Associate Salary
based on 5 salaries
₹4 L/yr - ₹6 L/yr
15% more than the average Customer Experience Associate Salary in India
View more details

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based on 1 review

4.0/5

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5.0

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3.0

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4.0

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2.0

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5.0

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5.0

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5.0

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