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Care Health Insurance Operations Manager Interview Questions and Answers

Updated 13 Apr 2022

Care Health Insurance Operations Manager Interview Experiences

2 interviews found

I applied via Campus Placement and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About the course subject in my mba
  • Q2. What is your strength

I applied via Naukri.com and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

For my work experience and knowledge in Microsoft office.

Round 3 - HR 

(1 Question)

  • Q1. Why are you looking for a change?

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company and job is secured their.

Operations Manager Interview Questions Asked at Other Companies

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Q3. What are the ethics in operations management?
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Q4. What are the benefits and compensation packages offered to employ ... read more
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Interview questions from similar companies

I applied via Company Website and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 
Round 3 - Case Study 

Interview Preparation Tips

Topics to prepare for Amazon Operations Manager interview:
  • Amazon Leadership Principles
Interview preparation tips for other job seekers - Go through Amazon Leadership Principles. Most of the questions will be based on the principles. All situation questions...

I applied via Naukri.com and was interviewed before May 2020. There were 5 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. 1-How good are you in handling team with live Example..??
  • Q2. 2- Tell me how do u do Negotiate comes to control cost cutting..??
  • Q3. 3-what was your Achievement/Failure in last company..??Why was it happened..?? What did u learnt from it..??
  • Q4. 4-Questions on Leadership/Dive Deep/Ownership/Right a lot...???
  • Q5. 5-Are you flexible working on Weekends/Holidays..??

I applied via LinkedIn and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Leadership principles- scenario based

Interview Preparation Tips

Interview preparation tips for other job seekers - Only narrate real experiences nothing made up. Be ready to dive deep to find answers, try to be analytical and structured while answering - Google STAR approach and read up about leadership principles. Take responsibility especially if mistakes
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Aug 2024. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Do RCA on why tides dropped in the last month for Uber?
  • Ans. 

    The drop in tides for Uber may be due to various factors such as changes in demand, competition, pricing strategies, or external market conditions.

    • Conduct a thorough analysis of Uber's recent marketing and promotional activities to see if there were any changes that may have affected demand.

    • Evaluate the competitive landscape to see if there have been any new entrants or changes in existing competitors' strategies.

    • Revie...

  • Answered by AI
Round 2 - Case Study 

Random case study on user acquisition

Round 3 - Group Discussion 

Panel asked about case study

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

These were some quants questions which might need some understanding of Demand and Supply of Driver Partners. Some definitions one might need to know are of Supply Hours, Active Vehicles, Active Driver, Active Riders, Driver Lifecycle, Rider Lifecycle etc.

Round 2 - One-on-one 

(3 Questions)

  • Q1. What are the metrics you would measure for a newly setup Airtel Customer Care Center? What is the reason for choosing these metrics?
  • Ans. 

    Metrics for a newly setup Airtel Customer Care Center

    • Average response time for customer queries

    • Customer satisfaction score

    • Number of resolved complaints per day

    • Employee productivity and efficiency

    • Call abandonment rate

    • First call resolution rate

  • Answered by AI
  • Q2. How will you measure the performance of your customer care executive ? What targets would you choose and why?
  • Ans. 

    Performance of customer care executive can be measured through various targets such as response time, customer satisfaction scores, resolution rate, and adherence to company policies.

    • Measure response time to customer inquiries or issues to ensure timely assistance.

    • Track customer satisfaction scores through surveys or feedback forms to gauge effectiveness of interactions.

    • Monitor resolution rate to see how efficiently is...

  • Answered by AI
  • Q3. How will you deal with a low performing member in high performing team? What actions would you take and why ?
  • Ans. 

    I would address the issue through coaching, training, setting clear expectations, and monitoring progress.

    • Have a one-on-one conversation with the team member to discuss performance issues and understand any underlying reasons.

    • Provide additional training or resources to help improve the team member's performance.

    • Set clear performance expectations and goals for the team member to work towards.

    • Regularly monitor and provid...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Know all about the role you have applied for. Try and Connect with someone from Uber who is already in the role and might be able to give you some tips.
Know about the person taking your interview and what positions did he hold earlier. This might not be a tie breaker but helps to know whom are you interviewing with and sometimes helps with some brownie points with the simple fact that you researched well.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

KPI & Metrics how will u design

Round 3 - One-on-one 

(1 Question)

  • Q1. Case study - new product launcg how will u price
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Previous company details
  • Q2. Job role and responsibilities
  • Ans. 

    The Operational Manager oversees daily operations, manages staff, ensures efficiency, and implements strategies to meet goals.

    • Supervising and coordinating daily operations

    • Managing staff and assigning tasks

    • Developing and implementing strategies to improve efficiency

    • Setting and meeting operational goals

    • Monitoring performance and making adjustments as needed

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Technical and smart work
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Jow to solve delivery issue
  • Ans. 

    To solve delivery issues, identify root causes, improve communication with customers and delivery team, optimize logistics, and implement tracking systems.

    • Identify root causes of delivery issues such as incorrect addresses, delayed shipments, or damaged goods

    • Improve communication with customers by providing accurate delivery estimates and updates on shipment status

    • Optimize logistics by streamlining delivery routes, imp...

  • Answered by AI
  • Q2. Solve hiring process and describe
  • Ans. 

    Streamline hiring process by implementing structured interview process, utilizing technology for screening, and providing timely feedback to candidates.

    • Implement a structured interview process to ensure consistency and fairness

    • Utilize technology for initial screening of candidates to save time and resources

    • Provide timely feedback to candidates to maintain a positive candidate experience

  • Answered by AI

Care Health Insurance Interview FAQs

How many rounds are there in Care Health Insurance Operations Manager interview?
Care Health Insurance interview process usually has 3 rounds. The most common rounds in the Care Health Insurance interview process are Resume Shortlist, Group Discussion and HR.
How to prepare for Care Health Insurance Operations Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Care Health Insurance. The most common topics and skills that interviewers at Care Health Insurance expect are Advanced Excel, Backend Operations, Operations Management, Formulas and Analytical.

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Care Health Insurance Operations Manager Interview Process

based on 4 interviews

Interview experience

3.5
  
Good
View more
Care Health Insurance Operations Manager Salary
based on 115 salaries
₹1.5 L/yr - ₹6.2 L/yr
70% less than the average Operations Manager Salary in India
View more details

Care Health Insurance Operations Manager Reviews and Ratings

based on 24 reviews

3.7/5

Rating in categories

3.6

Skill development

3.5

Work-life balance

3.2

Salary

3.9

Job security

3.6

Company culture

3.0

Promotions

3.3

Work satisfaction

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