Emirates Airlines Customer Service Executive Interview Questions and Answers

Q1. What is your family background?
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Q2. What are your salary expectations?
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Q3. What are your strengths and weaknesses?
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Q4. Tell me about yourself.
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Q1. Introduce yourself
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Q2. Why you want to join aviation industry
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Q3. Why should we hire you
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Q4. Tell me about your background
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Is higher studies is compulsory or not

Q1. Introduce yourself
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Q2. Tell me about your background
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Q3. Area of interest
Ans. 
My area of interest lies in providing exceptional customer service and finding solutions to customer issues.
• I am passionate about helping customers and ensuring their satisfaction.

• I enjoy problem-solving and finding creative solutions to customer inquiries.

• I have a strong attention to detail and strive to exceed customer expectations.

• I am constantly seeking ways to improve the customer experience and streamline process...read more
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Q4. How do you spend your last vacation
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Q1. Check your grooming skills
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Q1. Are you felxible to work in any given shift as per requirements
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Q2. Yes .if it is required for company .
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There was 4 exam related airline functions n opration

Q1. What is excepted from me
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Q2. How have been your company in last three year
Ans. 
Our company has shown steady growth over the past three years.
• Increased revenue by 15% each year

• Expanded our customer base by 20%

• Introduced new products and services to meet customer demands
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What is customer service

Q1. What is aviation
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Aviation is the operation and study of aircraft and the design, development, production, and use of aircraft.
• Aviation involves the operation and management of aircraft.

• It includes the study of various aspects of aircraft, such as aerodynamics, navigation, and maintenance.

• Aviation encompasses the design, development, and production of aircraft.

• It also involves the use of aircraft for transportation, military purposes, a...read more
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Q2. How will handle an angry passenger
Ans. 
To handle an angry passenger, I would remain calm, actively listen, empathize, apologize, offer a solution, and follow up.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their frustration

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternative options

• Follow up to ensure their satisfaction
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Q3. What is aviation security
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Aviation security refers to the measures and procedures implemented to ensure the safety and protection of passengers, crew, and aircraft in the aviation industry.
• Aviation security involves various protocols and regulations to prevent acts of unlawful interference, such as terrorism, hijacking, and sabotage.

• It includes screening passengers and their baggage for prohibited items, conducting thorough security checks at a...read more
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Q4. What is your salary expectation
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Great need to work on the way to understand the situation of the pattern

Q1. Just normal question about Tell me about your self
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Q2. Tell me about yourself
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Q3. Most common query asked by the passager
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Q4. Thoughts on india market
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India market is diverse and rapidly growing, offering great opportunities for customer service executives.
• India has a large and diverse customer base with varying needs and preferences.

• Rapidly growing economy leading to increased demand for customer service across industries.

• Cultural nuances and regional differences require tailored customer service strategies.

• Emerging technologies and digitalization are transforming c...read more
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Know about the CSA and how to solve the problems of passengers

Q1. Tell about yourself and confident questions and how. Do you like airport jobs?
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Q2. What is airport security
Ans. 
Airport security refers to the measures put in place to ensure the safety and security of passengers, staff, and aircraft at airports.
• Includes screening of passengers and luggage for prohibited items

• Use of metal detectors, X-ray machines, and body scanners

• Security personnel patrolling airport premises

• Implementation of access control measures

• Random security checks and bag searches

• Collaboration with law enforcement agenc
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Q3. What is the airport functions and how to good a job for you
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Q4. Tell about your place
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Q5. How many flights handled by BWFS and which are they
Ans. 
BWFS handles approximately 500 flights per day, including airlines such as Delta, United, and American.
• BWFS handles around 500 flights daily

• Some of the airlines handled by BWFS include Delta, United, and American
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