Emirates Airlines Customer Service Executive Reviews
Updated 8 Aug, 2023
Overall Rating
2.2/5
based on 3
reviews
Rating distribution
Category Ratings
2.4
Company culture
2.0
Salary
1.8
Work-life balance
1.6
Job security
1.6
Skill development
1.6
Work satisfaction
1.2
Promotions
Emirates Airlines is rated
2.2 out of 5 stars on
AmbitionBox, based on 3 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction
...
Read more
Emirates Airlines is rated
2.2 out of 5 stars on
AmbitionBox, based on 3 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
3 reviews found
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Popular
Customer Service Executive in
Mumbai
Full Time
 ·Â
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Salary
1.0
Skill development
2.0
Job security
1.0
Promotions
1.0
Work satisfaction
3.0
Company culture
2.0
Work-life balance
posted on 08 Aug 2023
Likes
The best part was getting id 90 tickets for domestic travel as well
Dislikes
All of us got only 1 increment of 5 percent in 5 years and only 1 bonus in 5 years plus no opportunity for promotions hence no growth at all, also the shifts keeps on changing every day and it's rotational so work life balance is not at all available
Salary - Poor
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Poor
Work Details
Work days:Â Rotational Shift
(Strict Timings)
Work related travel:Â This is a desk job.
Customer Service Executive in
Doha
Front Office Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 18 Jul 2022
Likes
the best airline in the world happy to be part of this amazing team who are ready to open the doors for all any time love you emarates
Dislikes
no never can be tired of sharing and growing ding my career with them
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work timings:Â Flexible Timings
Work related travel:Â This job involves
International Travel.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Customer Service Representative in
Mumbai
Full Time
 ·Â
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Salary
4.0
Skill development
4.0
Job security
3.0
Promotions
3.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 02 May 2023
Likes
The work atmosphere is good with people readily available to help.
Salary - Excellent
Skill development - Good
Job security - Good
Company culture - Good
Work-life balance - Good
Dislikes
Not a dislike but you have to work in rotational shifts.
Senior Customer Service Executive in
Mumbai
Full Time
 ·Â
Enterprise & B2B Sales Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
4.0
Skill development
4.0
Job security
4.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 01 Aug 2018
Likes
I have been a part of this organization for more than 07 years and everyday i learnt something new it has always been a learning experience.
Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Dislikes
There is nothing that I disliked about Emirates
Work Details
Explore
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This is a desk job.
Employee Benefits
Bonus// Profit share //LTA // Staff tickets
Team Lead in
Dubai
Full Time
 ·Â
Retail & B2C Sales Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
2.0
Skill development
4.0
Job security
3.0
Promotions
3.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 16 Jun 2019
Likes
For Work and life balance its nice place.
Job security - Good
Company culture - Good
Work-life balance - Good
Dislikes
Very low in technology growth initiatives
Skill development - Poor
Work Details
Work timings:Â Flexible Timings
Work related travel:Â This job involves
International Travel.
Customer Service Officer in
Dubai
Full Time
 ·Â
Flight & Airport Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
5.0
Skill development
5.0
Job security
4.0
Promotions
5.0
Work satisfaction
5.0
Company culture
4.0
Work-life balance
posted on 04 Mar 2023
Likes
Company is highly professional, thy give good training to staff. Make
Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good
Dislikes
Nothing
Work Details
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This is a desk job.
Customer Care Executive in
Mumbai Suburban
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Salary
1.0
Skill development
2.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
4.0
Work-life balance
posted on 25 Jul 2021
Likes
Good Company however Management lacks a backbone
Work-life balance - Good
Dislikes
Worst HR
Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work Details
Work life balance major plus point
Work timings:Â Flexible Timings
Senior Customer Service Executive in
Mumbai
Tourism Services Department
1.0
Overall Rating
1.0
Category Ratings
5.0
Salary
2.0
Skill development
5.0
Job security
1.0
Promotions
1.0
Work satisfaction
3.0
Company culture
1.0
Work-life balance
posted on 28 Dec 2019
Likes
Money and discounted tickets
Salary - Excellent
Job security - Excellent
Dislikes
Shifts, management
Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad
Work Details
Work days:Â Rotational Shift
(Flexible Timings)
Customer Service Representative in
Mumbai
CSSA Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Salary
3.0
Skill development
2.0
Job security
2.0
Promotions
3.0
Work satisfaction
3.0
Company culture
2.0
Work-life balance
posted on 24 Feb 2019
Likes
Emirates being one of the best airlines in the world, the best thing about Emirates are it's benefits.
Salary - Excellent
Dislikes
Work-life balance is terrible. Also there is no job security at all.
Job security - Poor
Promotions - Poor
Work-life balance - Poor
Work Details
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This job involves
Travel Within City.
Team Lead in
Mumbai
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
3.0
Promotions
4.0
Work satisfaction
5.0
Company culture
3.0
Work-life balance
posted on 29 May 2019
Likes
The company, the brand. Working with the top class airlines is a privilege! There is job security as well.
You are awarded when possible. The training team are excellent too.
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Dislikes
The erratic shifts of the contact centre is difficult. Growth is limited and work-life balance can get affected.
Work Details
Great place to work with a huge team! Friendly and positive attitude is noticed.
Coaching and guiding my team was the key role. Updating with new products and making sure all are well trained and follows the right process and also maintaining company sta
Work days:Â Rotational Shift
(Strict Timings)
Work related travel:Â This is a desk job.
Senior Customer Service Executive in
Mumbai
Tourism Services Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
3.0
Promotions
4.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 02 Oct 2018
Likes
Team and environment
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Nothing so far
Work Details
Exciting
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This is a desk job.
Customer Service Associate in
Chennai
Ground staff Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Salary
5.0
Skill development
3.0
Job security
2.0
Promotions
3.0
Work satisfaction
4.0
Company culture
5.0
Work-life balance
posted on 16 Nov 2021
Likes
Emirates direct staff at Chennai are very supportive and good. Good place to learn about aviation industry... With this experience one can get beat salary in any airline
Skill development - Excellent
Company culture - Good
Work-life balance - Excellent
Dislikes
Salary is less
Promotions - Poor
Work Details
Work days:Â Rotational Shift
Other Emirates Airlines Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Airport Ground Staff in
Chennai
Full Time
 ·Â
Other Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
4.0
Skill development
4.0
Job security
4.0
Promotions
4.0
Work satisfaction
4.0
Company culture
5.0
Work-life balance
posted on 16 Feb 2025
Likes
Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent
Overall Rating
Security Executive in
Dubai
Full Time
 ·Â
Operations / Strategy Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 09 Feb 2025
Likes
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Work Details
Work timings:Â Flexible Timings
Work related travel:Â This job involves
Travel Within City, Travel Within Country, International Travel.
Cabin Crew in
Dubai
Full Time
 ·Â
Airline Services Department
1.0
Overall Rating
1.0
Category Ratings
3.0
Salary
2.0
Skill development
2.0
Job security
2.0
Promotions
2.0
Work satisfaction
1.0
Company culture
2.0
Work-life balance
posted on 05 Feb 2025
Dislikes
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor
Overall Rating
Catering Manager in
Sharjah
Full Time
 ·Â
Events & Banquet Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 10 Oct 2024
Likes
It is a goodcompany
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
No
Work Details
Work timings:Â Flexible Timings
Work related travel:Â This is a desk job.
Senior Travel Sales Consultant in
New Delhi
Full Time
 ·Â
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 23 Sep 2024
Likes
Nonsense
Nonsense
Nonsense
Nonsense
Nonsense
Dislikes
Nonsense
Nonsense
Nonsense
Nonsense
Nonsense
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work timings:Â Strict Timings
Finance Manager in
Dubai
Full Time
 ·Â
Accounting & Taxation Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
4.0
Skill development
4.0
Job security
3.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 14 Jun 2024
Likes
Work life, experienced and strong skill set
Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Dislikes
Orthodox thinking eg. No work from home
Work Details
Work days:Â Monday to Friday
(Flexible Timings)
Work related travel:Â This is a desk job.
Senior Captain in
Dubai
Full Time
 ·Â
Flight & Airport Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
3.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
4.0
Work-life balance
posted on 10 May 2024
Likes
Everything is the best!
Salary - Excellent
Skill development - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good
Dislikes
Nothing as such other than tough and tiring flight schedules
Work Details
Work timings:Â Flexible Timings
Work related travel:Â This job involves
International Travel.
Customer Service and Sales Agent in
Mumbai
Full Time
 ·Â
Service Delivery Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
3.0
Skill development
4.0
Job security
3.0
Promotions
3.0
Work satisfaction
4.0
Company culture
3.0
Work-life balance
posted on 13 Feb 2024
Likes
Everythings is nice
Salary - Excellent
Job security - Good
Company culture - Good
Dislikes
The shift timings
Work Details
Work days:Â Rotational Shift
(Strict Timings)
Work related travel:Â This is a desk job.
Senior Software Engineer in
Dubai
Full Time
 ·Â
Software Development Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
3.0
Work-life balance
posted on 11 Sep 2023
Likes
I will never prefer any one to work in emirates IT/Software team
Dislikes
Internal politics
The manager level people don't know how to manage a team or organization. Lots of old employees waste for this organization still they are existing because of the influence of the higher management people
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work Details
Work days:Â Monday to Friday
(Strict Timings)
Work related travel:Â This is a desk job.
Senior Customer Sales and Service Agent in
Kolkata
People also ask about Emirates Airlines's Customer Service Executives
How is Emirates Airlines to work for?
Emirates Airlines is rated 2.2 out of 5, based on 3 reviews by employees on AmbitionBox.
Emirates Airlines is known for Company culture which is rated at the top and given a rating of 2.4. However, Career growth is rated the lowest at 1.2 and can be improved. To know first hand how it is like to work at Emirates Airlines read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Emirates Airlines?
According to AmbitionBox ratings, Emirates Airlines employees rate its salary and benefits as 2.0 out of 5. You can know more about Emirates Airlines Salaries at AmbitionBox
How is the work culture at Emirates Airlines?
Work culture is rated 2.4 at Emirates Airlines by 3 employees. While job security is rated 1.6 and work-life balance is rated 1.8 at Emirates Airlines. Read detailed reviews by employees of Emirates Airlines on AmbitionBox.