Emirates Airlines Customer Service Representative Interview Questions and Answers

In GD they will give you a random topic and gives one minute to discuss about it and you get 30sec to speak about . They see your boldness while speaking and your fluent in English language.

Q1. Self introduction
Ans. First they will ask about self introduction
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Q2. Random questions related to aviation 1
Ans. Then they ask random questions and aviation industry and the history of aviation industry.
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Q3. Random questions about the position you applied
Ans. Then they will ask questions about the position you are applying for.
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Q4. Question about grooming
Ans. Then some random questions like grooming and etc .
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Q5. Question about dressing
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Q6. Question about the behaviour
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Q7. Question about your attitude
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Q8. How much you will rate yourself from 1 to 10
Ans. 
I would rate myself 8 out of 10 for my customer service skills.
• I have extensive experience in handling customer queries and complaints.

• I am empathetic and patient while dealing with customers.

• I have received positive feedback from customers in my previous roles.

• However, there is always room for improvement and I am constantly working on enhancing my skills.
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Q1. Are you felxible to work in any given shift as per requirements
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Q2. Yes .if it is required for company .
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There was 4 exam related airline functions n opration

Q1. What was your last salary
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Q2. Where do you stay in Delhi ncr?
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Q1. What do you know about Call Ba?
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Q2. What is good customer service
Ans. 
Good customer service is providing prompt, efficient and friendly assistance to customers.
• Promptly addressing customer concerns and inquiries

• Efficiently resolving issues and providing solutions

• Being friendly and empathetic towards customers

• Going above and beyond to exceed customer expectations

• Providing clear and concise communication

• Being knowledgeable about products and services

• Showing appreciation for customer loyalt...read more
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Introduction or previous work experience

Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE
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Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER
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About social media and negative impacts and positive impact of social media platforms

Q1. Introduction about your self
Ans. 
Experienced Senior Executive with a proven track record in leading teams and driving business growth.
• Over 10 years of experience in senior leadership roles

• Strong strategic planning and decision-making skills

• Proven ability to drive revenue growth and increase profitability

• Excellent communication and interpersonal skills

• Led a team that successfully launched a new product line, resulting in a 20% increase in sales
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Q2. Why you want to join the organisation
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I am drawn to the organization's innovative approach to solving complex problems and its commitment to making a positive impact on society.
• I admire the organization's track record of success and its reputation for excellence in the industry.

• I am excited about the opportunity to work with a talented team of professionals who share my passion for driving change and achieving results.

• I believe that my skills and experienc...read more
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About you present after 5 years how you see your self

Q1. Tell me something about you native place
Ans. 
My native place is a small coastal town known for its beautiful beaches and delicious seafood.
• Located in the southern part of the country

• Famous for its annual beach festival

• Rich in cultural heritage and traditional art forms

• Popular tourist destination for water sports and relaxation
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Q2. Tell me something about Avation
Ans. 
Aviation refers to the operation of aircraft, including airplanes and helicopters, for transportation, recreation, and other purposes.
• Aviation industry includes commercial airlines, private aviation, military aviation, and aerospace manufacturing.

• Key players in the aviation industry include Boeing, Airbus, and Lockheed Martin.

• Aviation regulations are governed by organizations like the Federal Aviation Administration (F...read more
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Q1. Mostly will be tell about yourself
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Q2. They will speak abt the shifts and salary
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Q1. Tell me about yourself
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