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I applied via Naukri.com and was interviewed in Aug 2024. There were 3 interview rounds.
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posted on 8 Feb 2025
I was interviewed in Jan 2025.
Tell me about your hobbies?
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle difficult customers and resolve conflicts
Proficient in using CRM systems and other customer service tools
Received multiple awards for outstanding customer service performance
A customer service executive is a professional who interacts with customers to handle inquiries, complaints, and provide information about products or services.
Responsible for addressing customer concerns and resolving issues
Providing information about products or services
Handling customer inquiries via phone, email, or in person
Maintaining customer satisfaction and building relationships
Processing orders and returns
Ex...
I applied via Monster and was interviewed before Apr 2023. There were 2 interview rounds.
posted on 13 Oct 2023
I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.
There was 4 exam related airline functions n opration
posted on 29 Jan 2022
I applied via Walk-in and was interviewed in Jul 2021. There were 3 interview rounds.
posted on 13 Mar 2024
I was interviewed in Feb 2024.
Great need to work on the way to understand the situation of the pattern
India market is diverse and rapidly growing, offering great opportunities for customer service executives.
India has a large and diverse customer base with varying needs and preferences.
Rapidly growing economy leading to increased demand for customer service across industries.
Cultural nuances and regional differences require tailored customer service strategies.
Emerging technologies and digitalization are transforming c...
I applied via Walk-in and was interviewed before Apr 2022. There were 2 interview rounds.
I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.
posted on 13 Dec 2023
I applied via Naukri.com and was interviewed in Nov 2023. There were 3 interview rounds.
What is customer service
Aviation is the operation and study of aircraft and the design, development, production, and use of aircraft.
Aviation involves the operation and management of aircraft.
It includes the study of various aspects of aircraft, such as aerodynamics, navigation, and maintenance.
Aviation encompasses the design, development, and production of aircraft.
It also involves the use of aircraft for transportation, military purposes, a...
To handle an angry passenger, I would remain calm, actively listen, empathize, apologize, offer a solution, and follow up.
Remain calm and composed
Listen actively to understand their concerns
Empathize with their frustration
Apologize sincerely for any inconvenience caused
Offer a solution or alternative options
Follow up to ensure their satisfaction
Aviation security refers to the measures and procedures implemented to ensure the safety and protection of passengers, crew, and aircraft in the aviation industry.
Aviation security involves various protocols and regulations to prevent acts of unlawful interference, such as terrorism, hijacking, and sabotage.
It includes screening passengers and their baggage for prohibited items, conducting thorough security checks at a...
based on 1 interview
Interview experience
Passenger Service Executive
133
salaries
| ₹1.8 L/yr - ₹3.5 L/yr |
Customer Service Executive
74
salaries
| ₹1.5 L/yr - ₹4 L/yr |
Customer Service Agent
57
salaries
| ₹2 L/yr - ₹3.2 L/yr |
Customer Service Associate
54
salaries
| ₹2 L/yr - ₹3.5 L/yr |
Duty Officer
21
salaries
| ₹4 L/yr - ₹6.6 L/yr |
Celebi Airport Services India
GlobeGround India
Cambata Aviation
Air India Sats Airport Services