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Bird Worldwide Flight Services Customer Care Associate Interview Questions and Answers

Updated 8 Sep 2024

Bird Worldwide Flight Services Customer Care Associate Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Aviation customer
  • Q2. Operation handling
Round 2 - Coding Test 

Airlines codes iata codes

Round 3 - Group Activity 

(2 Questions)

  • Q1. Aviation customer
  • Q2. Operation handling

Interview Preparation Tips

Interview preparation tips for other job seekers - Aviation

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is excepted from me
  • Q2. How have been your company in last three year

Interview Preparation Tips

Interview preparation tips for other job seekers - Never loose hope
Trust in God
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Tell me about your hobbies?

Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    Experienced customer service executive with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to handle difficult customers and resolve conflicts

    • Proficient in using CRM systems and other customer service tools

    • Received multiple awards for outstanding customer service performance

  • Answered by AI
  • Q2. What is custom service executive?
  • Ans. 

    A customer service executive is a professional who interacts with customers to handle inquiries, complaints, and provide information about products or services.

    • Responsible for addressing customer concerns and resolving issues

    • Providing information about products or services

    • Handling customer inquiries via phone, email, or in person

    • Maintaining customer satisfaction and building relationships

    • Processing orders and returns

    • Ex...

  • Answered by AI
  • Q3. Tell me about your family background?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Monster and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE
Round 2 - One-on-one 

(1 Question)

  • Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER

Interview Preparation Tips

Interview preparation tips for other job seekers - BE CONFIDENT
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Are you felxible to work in any given shift as per requirements
  • Q2. Yes .if it is required for company .
Round 3 - Aptitude Test 

There was 4 exam related airline functions n opration

Interview Preparation Tips

Interview preparation tips for other job seekers - Do what you love to do .do love the job you want to do.always respect your partners at job .it's junior or senior.

I applied via Walk-in and was interviewed in Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 
Round 3 - One-on-one 

(1 Question)

  • Q1. Why u want to join contact centre?

Interview Preparation Tips

Interview preparation tips for other job seekers - Great company to work with best airline in the world.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I was interviewed in Feb 2024.

Round 1 - Aptitude Test 

Great need to work on the way to understand the situation of the pattern

Round 2 - One-on-one 

(4 Questions)

  • Q1. Just normal question about Tell me about your self
  • Q2. Tell me about yourself
  • Q3. Most common query asked by the passager
  • Q4. Thoughts on india market
  • Ans. 

    India market is diverse and rapidly growing, offering great opportunities for customer service executives.

    • India has a large and diverse customer base with varying needs and preferences.

    • Rapidly growing economy leading to increased demand for customer service across industries.

    • Cultural nuances and regional differences require tailored customer service strategies.

    • Emerging technologies and digitalization are transforming c...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me something about you
  • Q2. About my family background
  • Q3. My hobbies ,why do I want to join the company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be possitive and keep smiling ..If you don’t know about any topic just tell them I don’t have any idea about the topic
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Group Discussion 

What is customer service

Round 3 - One-on-one 

(4 Questions)

  • Q1. What is aviation
  • Ans. 

    Aviation is the operation and study of aircraft and the design, development, production, and use of aircraft.

    • Aviation involves the operation and management of aircraft.

    • It includes the study of various aspects of aircraft, such as aerodynamics, navigation, and maintenance.

    • Aviation encompasses the design, development, and production of aircraft.

    • It also involves the use of aircraft for transportation, military purposes, a...

  • Answered by AI
  • Q2. How will handle an angry passenger
  • Ans. 

    To handle an angry passenger, I would remain calm, actively listen, empathize, apologize, offer a solution, and follow up.

    • Remain calm and composed

    • Listen actively to understand their concerns

    • Empathize with their frustration

    • Apologize sincerely for any inconvenience caused

    • Offer a solution or alternative options

    • Follow up to ensure their satisfaction

  • Answered by AI
  • Q3. What is aviation security
  • Ans. 

    Aviation security refers to the measures and procedures implemented to ensure the safety and protection of passengers, crew, and aircraft in the aviation industry.

    • Aviation security involves various protocols and regulations to prevent acts of unlawful interference, such as terrorism, hijacking, and sabotage.

    • It includes screening passengers and their baggage for prohibited items, conducting thorough security checks at a...

  • Answered by AI
  • Q4. What is your salary expectation

Bird Worldwide Flight Services Interview FAQs

How many rounds are there in Bird Worldwide Flight Services Customer Care Associate interview?
Bird Worldwide Flight Services interview process usually has 3 rounds. The most common rounds in the Bird Worldwide Flight Services interview process are HR, Coding Test and Group Activity.
What are the top questions asked in Bird Worldwide Flight Services Customer Care Associate interview?

Some of the top questions asked at the Bird Worldwide Flight Services Customer Care Associate interview -

  1. Aviation custo...read more
  2. Operation handl...read more

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Bird Worldwide Flight Services Customer Care Associate Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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