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Qatar Airways Customer Service Associate Interview Questions and Answers
Qatar Airways Customer Service Associate Interview Experiences
2 interviews found
Selected
I applied via Company Website and was interviewed in Sep 2023. There was 1 interview round.
(2 Questions)
- Q1. They won't ask you anything serious. How do you deal with customers, calls, etc.
- Q2. Don't worry about it
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Dec 2023. There was 1 interview round.
(2 Questions)
- Q1. Can you describe the profile of your previous company and your role there?
- Ans.
I worked at a fast-paced retail company as a Customer Service Associate.
Assisted customers with product inquiries and issues
Processed returns and exchanges
Handled customer complaints and resolved issues
Collaborated with other departments to ensure customer satisfaction
- Q2. What is your experience in the travel industry, and how extensive is your knowledge in this field?
- Ans.
I have 3 years of experience in the travel industry, specializing in booking flights, hotels, and car rentals.
Worked as a travel agent for a major agency, handling customer inquiries and bookings
Familiar with various booking platforms and systems such as Sabre and Amadeus
Assisted customers with itinerary planning, visa requirements, and travel insurance options
Interview Preparation Tips
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Shivam sharma
posted on 3 Jan 2023
Selected
I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.
(1 Question)
- Q1. Highest qualifications, related knowledge to airport services and flight services
Basic knowledge related to aviation sector
(1 Question)
- Q1. General knowledge and communication skills test
Interview Preparation Tips
- Aviation
- general knowledge
I applied via Company Website and was interviewed in Sep 2021. There were 2 interview rounds.
(4 Questions)
- Q1. Why should we hire you?
- Q2. What are your salary expectations?
- Q3. What are your strengths and weaknesses?
- Q4. Tell me about yourself.
Interview Preparation Tips
Don't say anything that you can't explain,
Be honest with HR.
(1 Question)
- Q1. Why do u think u are fit for this role
Rahul Gurav
(2 Questions)
- Q1. About yourself and your family background
- Q2. They will ask you to say a short easy on any random topic
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Emirates Airlines
Anonymous
posted on 24 Sep 2023
Selected
I applied via Indeed and was interviewed in Aug 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Tell about a challenging situation which you faced and how you countered it ?
- Ans. Ina positive manner abt a call which i answered in my previous organisation
- Q2. Tell me about yourself?
- Q3. Past experiences in organisation why do you want to leave that and work in airlines with no prior experience in it?
Interview Preparation Tips
I applied via Newspaper Ad and was interviewed in Apr 2023. There were 2 interview rounds.
In GD they will give you a random topic and gives one minute to discuss about it and you get 30sec to speak about . They see your boldness while speaking and your fluent in English language.
(8 Questions)
- Q1. Self introduction
- Ans. First they will ask about self introduction
- Q2. Random questions related to aviation 1
- Ans. Then they ask random questions and aviation industry and the history of aviation industry.
- Q3. Random questions about the position you applied
- Ans. Then they will ask questions about the position you are applying for.
- Q4. Question about grooming
- Ans. Then some random questions like grooming and etc .
- Q5. Question about dressing
- Q6. Question about the behaviour
- Q7. Question about your attitude
- Q8. How much you will rate yourself from 1 to 10
- Ans.
I would rate myself 8 out of 10 for my customer service skills.
I have extensive experience in handling customer queries and complaints.
I am empathetic and patient while dealing with customers.
I have received positive feedback from customers in my previous roles.
However, there is always room for improvement and I am constantly working on enhancing my skills.
Interview Preparation Tips
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Bird Worldwide Flight Services
Mansi mittal
posted on 23 Sep 2023
(4 Questions)
- Q1. Introduce yourself
- Q2. Why you want to join aviation industry
- Q3. Why should we hire you
- Q4. Tell me about your background
Is higher studies is compulsory or not
(4 Questions)
- Q1. Introduce yourself
- Q2. Tell me about your background
- Q3. Area of interest
- Ans.
My area of interest lies in providing exceptional customer service and finding solutions to customer issues.
I am passionate about helping customers and ensuring their satisfaction.
I enjoy problem-solving and finding creative solutions to customer inquiries.
I have a strong attention to detail and strive to exceed customer expectations.
I am constantly seeking ways to improve the customer experience and streamline process...
- Q4. How do you spend your last vacation
(1 Question)
- Q1. Check your grooming skills
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Qatar Airways Customer Service Associate Reviews and Ratings
based on 11 reviews
Rating in categories
|
Customer Service Agent
124
salaries
|  ₹3.3 L/yr - ₹10.2 L/yr |
|
Cabin Attendant
97
salaries
| ₹8.5 L/yr - ₹30 L/yr |
|
Cabin Crew
85
salaries
| ₹7 L/yr - ₹27.4 L/yr |
|
Customer Service Executive
71
salaries
| ₹3 L/yr - ₹10.5 L/yr |
|
Flight Attendant
43
salaries
| ₹7.9 L/yr - ₹25 L/yr |
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