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Air India Customer Service Associate Interview Questions and Answers

Updated 3 Dec 2024

Air India Customer Service Associate Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Feminist movement describe it's impact

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Why you want to join SpiceJet

I applied via Walk-in and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Introduction
  • Q2. Grooming related ..
  • Q3. Customer service related ...
  • Q4. Walking style
  • Q5. Speaking ability

Interview Preparation Tips

Interview preparation tips for other job seekers - ........

I applied via Referral and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. What is your family background?
  • Q2. What are your salary expectations?
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident...smile in your face...
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Introduce yourself
  • Q2. Why you want to join aviation industry
  • Q3. Why should we hire you
  • Q4. Tell me about your background
Round 3 - Group Discussion 

Is higher studies is compulsory or not

Round 4 - HR 

(4 Questions)

  • Q1. Introduce yourself
  • Q2. Tell me about your background
  • Q3. Area of interest
  • Ans. 

    My area of interest lies in providing exceptional customer service and finding solutions to customer issues.

    • I am passionate about helping customers and ensuring their satisfaction.

    • I enjoy problem-solving and finding creative solutions to customer inquiries.

    • I have a strong attention to detail and strive to exceed customer expectations.

    • I am constantly seeking ways to improve the customer experience and streamline process...

  • Answered by AI
  • Q4. How do you spend your last vacation
Round 5 - Grooming test 

(1 Question)

  • Q1. Check your grooming skills
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

Know about the CSA and how to solve the problems of passengers

Round 3 - HR 

(5 Questions)

  • Q1. Tell about yourself and confident questions and how. Do you like airport jobs?
  • Q2. What is airport security
  • Ans. 

    Airport security refers to the measures put in place to ensure the safety and security of passengers, staff, and aircraft at airports.

    • Includes screening of passengers and luggage for prohibited items

    • Use of metal detectors, X-ray machines, and body scanners

    • Security personnel patrolling airport premises

    • Implementation of access control measures

    • Random security checks and bag searches

    • Collaboration with law enforcement agenc

  • Answered by AI
  • Q3. What is the airport functions and how to good a job for you
  • Q4. Tell about your place
  • Q5. How many flights handled by BWFS and which are they
  • Ans. 

    BWFS handles approximately 500 flights per day, including airlines such as Delta, United, and American.

    • BWFS handles around 500 flights daily

    • Some of the airlines handled by BWFS include Delta, United, and American

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep calm and be polite

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell about your favorite place and why?
  • Q2. Advantages of Social media
  • Ans. 

    Social media provides numerous advantages for businesses, including increased brand awareness, customer engagement, and cost-effective marketing.

    • Increased brand awareness through social media platforms

    • Improved customer engagement and communication

    • Cost-effective marketing through targeted advertising

    • Ability to gather customer feedback and insights

    • Opportunity to build brand loyalty and advocacy

    • Access to a wider audience ...

  • Answered by AI
  • Q3. Why indigo?

Interview Preparation Tips

Interview preparation tips for other job seekers - Groome well, be confident, don't panic and keep smiling
Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Group Discussion 

Latest gd topics and if gd is cleared then on personal interview they will ask you about yourself to check your english

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why indigo airlines Are you able to work on odd shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - English speaking skills and young candidates preffered
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Are you felxible to work in any given shift as per requirements
  • Q2. Yes .if it is required for company .
Round 3 - Aptitude Test 

There was 4 exam related airline functions n opration

Interview Preparation Tips

Interview preparation tips for other job seekers - Do what you love to do .do love the job you want to do.always respect your partners at job .it's junior or senior.

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Q2. If u need to ask me a question?
  • Q3. Yes sir..... When i need to join..

Interview Preparation Tips

Interview preparation tips for other job seekers - There is 2thinks are very very important to attend the interview...

1.Proper hygienic:

*Shot haircut with neat hair style

*dressing sence (lite blu, white, black matches with black pant) its give u attraction... Blazers is the big advantage

*black shoes with polish

*keen smell of perfume

*proper nail cut

*confidence in walk

And more over always be smile if u don't know the answer please don't be panic. Plz try to tell some related answers...

Eye to eye sight + hygienic +smiling face+confident talk +confidence walk theses body language are most important...


2.self introduction.... And about company...

Air India Interview FAQs

How many rounds are there in Air India Customer Service Associate interview?
Air India interview process usually has 1 rounds. The most common rounds in the Air India interview process are Group Discussion.

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Air India Customer Service Associate Interview Process

based on 1 interview

Interview experience

1
  
Bad
View more
Air India Customer Service Associate Salary
based on 29 salaries
₹2 L/yr - ₹4.2 L/yr
At par with the average Customer Service Associate Salary in India
View more details

Air India Customer Service Associate Reviews and Ratings

based on 11 reviews

3.7/5

Rating in categories

4.3

Skill development

3.6

Work-life balance

3.1

Salary

3.3

Job security

3.7

Company culture

3.6

Promotions

4.2

Work satisfaction

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