Air India Customer Service Associate Interview Questions and Answers

Q1. Self introduction
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Q1. They won't ask you anything serious. How do you deal with customers, calls, etc.
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Q2. Don't worry about it
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Q1. Highest qualifications, related knowledge to airport services and flight services
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Basic knowledge related to aviation sector

Q1. General knowledge and communication skills test
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Q1. Why should we hire you?
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Q2. What are your salary expectations?
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Q3. What are your strengths and weaknesses?
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Q4. Tell me about yourself.
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Q1. About yourself, good communication
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Future goal . future plan

Q1. Explain about company
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Q2. What field you are interested in?
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Q1. Why do you want to work for our airline .?
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Q2. Tell me about a time when you experienced ?
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Q1. Can you describe the profile of your previous company and your role there?
Ans. 
I worked at a fast-paced retail company as a Customer Service Associate.
• Assisted customers with product inquiries and issues

• Processed returns and exchanges

• Handled customer complaints and resolved issues

• Collaborated with other departments to ensure customer satisfaction
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Q2. What is your experience in the travel industry, and how extensive is your knowledge in this field?
Ans. 
I have 3 years of experience in the travel industry, specializing in booking flights, hotels, and car rentals.
• Worked as a travel agent for a major agency, handling customer inquiries and bookings

• Familiar with various booking platforms and systems such as Sabre and Amadeus

• Assisted customers with itinerary planning, visa requirements, and travel insurance options
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