0 Air India Customer Service Associate Interview Questions & Answers | Complete Prep Guide 2025

Air India Customer Service Associate Interview Experiences

1 interview found

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 3 Dec 2024

Interview experience

Bad

Difficulty level

Process Duration

Result

Top trending discussions

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Interview Tips & Stories

6d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services

Anonymous

posted on 22 Sep 2021

I applied via Walk-in and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. HOW LONG WILL YOU GO AND HOW??

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - BE CLEAR AND PRESENT YOURSELF WITH STATE OF MIND

Customer Service Executive Interview Questions & Answers

InterGlobe Aviation

Anonymous

posted on 9 Jan 2021

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. Tell about your favorite place and why?

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Q2. Advantages of Social media

Ans.

Social media provides numerous advantages for businesses, including increased brand awareness, customer engagement, and cost-effective marketing.

Increased brand awareness through social media platforms
Improved customer engagement and communication
Cost-effective marketing through targeted advertising
Ability to gather customer feedback and insights
Opportunity to build brand loyalty and advocacy
Access to a wider audience ...

Answered by AI

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Q3. Why indigo?

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Interview Preparation Tips

Interview preparation tips for other job seekers - Groome well, be confident, don't panic and keep smiling

Customer Service Executive Interview Questions & Answers

InterGlobe Aviation

Anonymous

posted on 2 Jun 2021

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire

3 Questions

Q1. Tell me about your self

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Q2. If u need to ask me a question?

Add your answer

Q3. Yes sir..... When i need to join..

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Interview Preparation Tips

Interview preparation tips for other job seekers - There is 2thinks are very very important to attend the interview...

1.Proper hygienic:

*Shot haircut with neat hair style

*dressing sence (lite blu, white, black matches with black pant) its give u attraction... Blazers is the big advantage

*black shoes with polish

*keen smell of perfume

*proper nail cut

*confidence in walk

And more over always be smile if u don't know the answer please don't be panic. Plz try to tell some related answers...

Eye to eye sight + hygienic +smiling face+confident talk +confidence walk theses body language are most important...

2.self introduction.... And about company...

Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services

Anonymous

posted on 6 Nov 2024

Interview experience

Average

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Not Selected

I applied via Company Website and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Aptitude Test

Based on aviation and maths

Round 2 - One-on-one

(3 Questions)

Q1. Tell about your self

Add your answer

Q2. Why do choose the job

Ans.

I choose this job because I enjoy helping others and have a passion for providing excellent customer service.

Passion for helping others
Enjoy providing excellent customer service
Opportunity to make a positive impact on customers' experiences

Answered by AI

Add your answer

Q3. Who is customer

Ans.

A customer is an individual or organization that purchases goods or services from a business.

Customers can be individuals or businesses
Customers provide revenue for the business
Customer satisfaction is important for business success
Examples: A person buying a coffee at a cafe, a company purchasing office supplies

Answered by AI

Add your answer

Round 3 - HR

(2 Questions)

Q1. What's your qualification

Ans.

I have a Bachelor's degree in Business Administration with a focus on customer service.

Bachelor's degree in Business Administration
Specialization in customer service
Relevant coursework in communication and problem-solving
Previous experience in customer service roles

Answered by AI

Add your answer

Q2. Salary expectation

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Interview Preparation Tips

Interview preparation tips for other job seekers - Do confidential answer and know about your job profile.

Customer Service Executive Interview Questions & Answers

Qatar Airways

Anonymous

posted on 13 Mar 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

I appeared for an interview in Feb 2024.

Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services

Anonymous

posted on 11 Apr 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Result

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident stay smart be dress well be focused what the question asked by HR give the positive answer with ethical way.

Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services

Anonymous

posted on 20 Apr 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Newspaper Ad and was interviewed in Oct 2022. There were 3 interview rounds.

Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services

Anonymous

posted on 2 Jun 2024

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - You should give it a try its easy and smooth process

Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services

Salam Punit Singh

posted on 12 Jul 2024

Interview experience

Poor

Difficulty level

Process Duration

Result

Round 1 - Group Discussion

Prime minister and Chief Minister

Round 2 - One-on-one

(4 Questions)

Q1. Tell Me about yourself

Add your answer

Q2. Can You speak hindi

Ans.

Yes, I am fluent in Hindi and can communicate effectively in both English and Hindi.

Fluent in Hindi language
Able to communicate effectively in both English and Hindi
Can assist Hindi-speaking customers with their queries and concerns

Answered by AI

Add your answer

Q3. Tell me Something about AISATS

Ans.

AISATS is a joint venture company between Air India and SATS Ltd, providing ground handling services at major airports in India.

AISATS offers a wide range of services including passenger handling, ramp handling, cargo handling, and aircraft maintenance.
The company operates at airports such as Delhi, Mumbai, Bengaluru, and Hyderabad.
AISATS is known for its efficient and reliable services in the aviation industry.
The com...

Answered by AI

Add your answer

Q4. Your Skills and Experiences

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Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Clear with your answers and don’t fumble. Clear vocabulary is a must

Air India Interview FAQs

How many rounds are there in Air India Customer Service Associate interview?

Air India interview process usually has 1 rounds. The most common rounds in the Air India interview process are Group Discussion.

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Air India Customer Service Associate Interview Process

based on 1 interview

Interview experience

Bad

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Air India Customer Service Associate Salary

based on 29 salaries

₹2 L/yr - ₹4.2 L/yr

At par with the average Customer Service Associate Salary in India

View more details

Air India Salaries in India

Cabin Crew 357 salaries	₹3.4 L/yr - ₹13 L/yr
Customer Service Executive 201 salaries	₹1.4 L/yr - ₹5 L/yr
Assistant Manager 154 salaries	₹5.1 L/yr - ₹19.8 L/yr
Security Executive 130 salaries	₹2.1 L/yr - ₹5.2 L/yr
Cabin Attendant 126 salaries	₹2.8 L/yr - ₹12 L/yr