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Air India

Compare

based on 1.2k Reviews

Filter reviews by

Air India Customer Service Associate Reviews

based on 11 reviews

Updated 10 Jul, 2022

Overall Rating

3.7/5

How AmbitionBox ratings work?

Category Ratings

4.3

Skill development

4.2

Work Satisfaction

3.7

Company culture

3.6

Work-Life balance

3.6

Promotions/Appraisal

3.3

Job Security

3.1

Salary & Benefits

11 reviews found

Sort by: Popular

Customer Service Associate in New Delhi

Full Time

·

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 21 May 2018

Likes

Air-India is an national Carrier Company And whereas about Working in the National Company is Fabulous However We all Staff Are Like a Family

Dislikes

From 1993 No Staff are being permanent Expect In 1998 (Engineering Dept) The Main Reason of Privatization is Staff Shortage Security Personal are Casual/Contract basis Commercial Staff are Being Controlled by Foreign Companies(Air-India Sats) Taking over 51%

Work Details

However 51% are being Controlled by Foreign Companies(Air-India Sats) Whereas I have Enjoyed my 3yrs tenure in the Company And Expected to work Till my Contract Renewed In every year We work in Profession , we Care like Family

Work days: Rotational Shift (Flexible Timings)

Customer Service Associate in Khajuraho

Full Time

·

Flight & Airport Operations Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Promotions/Appraisal

4.0

Skill Development

3.0

Company Culture

4.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 10 Jul 2022

Likes

Just the Name and Fame of being a staff of a reputed organization like Air India.

Dislikes

Air India should have check on Private companies to which it handed over some airport to work for Air India. Private Companies are exploiting the employees by paying like labour catagory.which is defaming Air India's Goodwill too

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

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Customer Service Associate in Ranchi

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 31 May 2022

Likes

Provide services National career

Dislikes

Sometimes local management

Work Details

Excellent

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Customer Service Associate in Ahmedabad

Customer service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 28 Jun 2020

Likes

Good work environment and culture.Compny policies are good, appraisals are fair and they give good salary and bonus every year.I Join Vistara Air lines Job.

Dislikes

I Joined Vistara Air lines Job

Work Details

The job is quite interesting.I Join Vistara Air lines

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Calicut

Ground Handling Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

4.0

Job Security

2.0

Work-Life Balance

posted on 23 Sep 2021

Likes

good work enviornment teammates are supportive.

Dislikes

Management are not transparant. And. Tye give the bonus. But no salary incriment .career growth is slow.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Associate in New Delhi

Flight & Airport Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

3.0

Job Security

1.0

Work-Life Balance

posted on 12 Jun 2022

Likes

Nothing

Dislikes

Everything like staff is not good. Company not supportive, lots of politics, no benefits, low salary, no growth in future.

Work Details

No personal life..

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Service Associate in ahmadabad

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 22 Apr 2021

Likes

Excellent

Dislikes

Delayed flight

Work Details

Excellent

Work days: Rotational Shift (Flexible Timings)

You are reading trusted reviews. Keep reading to find out more about Air India.

Customer Service Associate in Chennai

HR Operations Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 15 Aug 2018

Likes

Only thing is they will give regular training

Dislikes

Shift. Timings & double shofts, no salary increment, no job security,

Work Details

Interesting

Work timings: Strict Timings

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Customer Service Associate in Delhi

Flight & Airport Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

2.0

Job Security

3.0

Work-Life Balance

posted on 30 Aug 2021

Likes

Overall experience is nice.job security is average.company policies is not bad

Dislikes

No

Work Details

Everything is nice

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in New Delhi

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 27 Feb 2020

Likes

I LIKE THEY WAY THEY TREET

Dislikes

NOTHING

Work Details

LIKE DREAM BECOME TRUE

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Ahmedabad

Customer service agent Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

2.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

4.0

Work-Life Balance

posted on 13 Jul 2018

Likes

They are providing full career services.

Dislikes

They are taking work of 16 hrs and paying very less.. And not paying for ot

Work Details

Hectic.

Work timings: Strict Timings

Work related travel: This is a desk job.

Top trending discussions

View All

a system engineer

New Job Anxiety?

Hey all I recently got an offer from a company as it offered me a 60-70 % hike over my current company which was about to secure a job. I am having 3 years of experience in SAP BW domain and mostly and in this I have worked for 1.6 years in BW support and that too in night shifts where there is not much work. I started preparing interviews and cleared them and now got an offer and I put my notice and my last working day was next week. Now coming to the main part even though I'm good about most part having less real time experience and exposure is freaking me out and what will be the new company expectations and I decided to work hard to learn all the details it's just the hands on I'm not sure. With in mean time I'll be preparing in that company I mean once I join should I need to tell my lead or manager that this is at where am I and should I just bluff them as i know everything. Any suggestions please...the joining date is around the corner which gives me more anxiety

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Air India Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 11 Air India reviews submitted by Air India employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Air India is the right company for you. 43% of employees reported the...Read more

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Air India Reviews >
Air India Customer Service Associate Reviews

Gender Based Ratings for Air India Customer Service Associate

based on 10 reviews

Rated 4.0 for Skill Development and 3.9 for Work Satisfaction

Rated 4.2 for Skill Development and 4.1 for Work Satisfaction

Working Days for Air India Customer Service Associate

based on 11 reviews

Rotational Shift

43%

Monday to Saturday

29%

Monday to Friday

14%

Other

14%

Work Timings for Air India Customer Service Associate

based on 11 reviews

Flexible timing

Strict (10am - 6pm)

Strict (2pm - 10pm)

36%

18%

9%

37% employees reported other strict timings

Shift Timings for Air India Customer Service Associate

based on 11 reviews

Day shift

Night shift

86%

14%

Business Travel for Air India Customer Service Associate

based on 11 reviews

No travel

40%

Within city

40%

Within country

20%

Air India Customer Service Associate Salary

based on 28 salaries

₹2 L/yr - ₹4.2 L/yr

At par with the average Customer Service Associate Salary in India

View more details

Employee Benefits for Air India Customer Service Associate

Office cab/shuttle

1 total response

International/On-site exposure

1 total response

Free meal

1 total response

Health insurance

1 total response

+3 more benefits

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