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Air India

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3.7

based on 1.3k Reviews

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Air India Customer Service Executive Reviews

Updated 11 Mar, 2025
Overall Rating
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4.1/5
based on 48 reviews

Rating distribution

Category Ratings

3.8

Skill development

3.7

Company culture

3.7

Work-life balance

3.7

Work satisfaction

3.6

Job security

3.6

Salary

3.2

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What employees say about Air India?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

70% employees reported

Flexible timing

Flexible timing

64% employees reported

No travel

No travel

66% employees reported

View more detailed insights

Gender based rating

4.0
female

Rated by Women

23 reviews

4.2
male

Rated by Men

24 reviews

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Top Mentions in Air India Customer Service Executive Reviews

48 reviews found

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Top Air India Customer Service Executive Interview Questions

asked in Customer Service Executive interview
Q1. What is baggage allowance, ssr, whcr, round trip ?
View answer (1)
asked in Customer Service Executive interview
Q2. What is customer service?
View answer (1)
asked in Customer Service Executive interview
Q3. What is GDS software?
View answer (1)
asked in Customer Service Executive interview
Q4. What is itinary ?
View answer (1)
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Interview Tips & Stories
2w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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People also ask about Air India's Customer Service Executives

Is Air India a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.1 out of 5 from over 48 employee reviews, it's clear that most customer service executives have a positive experience working at Air India. Skill development holds the highest rating at 3.8, while career growth is rated the lowest amongst all factors at 3.2.
Does Air India pay their Customer Service Executives well?
According to AmbitionBox reviews, Air India customer service executives rate their salary and benefits at 3.6 out of 5, based on 48 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Air India's customer service executives salaries here and to read reviews specifically about salary and benefits at Air India for customer service executives, click here .
How is the work culture at Air India for Customer Service Executives?
Work culture at Air India for customer service executives is rated 3.7 out of 5 by 48 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Air India for customer service executives, click here .
How is the job security at Air India for Customer Service Executives?
Based on 48 reviews on AmbitionBox, Air India's customer service executives rate job security at 3.6 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Air India.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 48 Air India reviews submitted by Air India employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Air India is the right company for you. 70% of employees reported the... working days at Air India as Rotational Shift. 64% employees reported the work timings at Air India as Flexible timing. Read more
Air India Customer Service Executive Salary
based on 218 salaries
₹1.4 L/yr - ₹6 L/yr
17% more than the average Customer Service Executive Salary in India
View more details
Employee Benefits for Air India Customer Service Executive
freemeal
Free meal
2 total responses
cab
Office cab/shuttle
1 total response
healthInsurance
Health insurance
1 total response
softskill
Job/Soft skill training
3 total responses
+1 more benefit
Compare Air India with

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