AmbitionBox

Reviews

Reviews
Salaries
Interview Questions
About Company
Benefits
Jobs
Office Photos
Community

Home
Companies
Reviews
Salaries
Jobs
Interviews
Salary Calculator
Awards 2024
Campus Placements
Practice Test
Compare Companies

+ Contribute

Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Employer? Claim Account for FREE

Air India

Compare

3.7

based on 1.3k Reviews

About
Reviews
1.3k
Salaries
6.3k
Interviews
152
Jobs
30
Benefits
163
Photos

-
Posts
4

Filter reviews by

Air India Customer Service Executive Mumbai Reviews

Updated 6 Mar, 2025

Overall Rating

3.8/5

based on 9 reviews

Rating distribution

5 (55.6%)

2 (22.2%)

0 (0%)

2 (22.2%)

Category Ratings

3.6

Company culture

3.3

Salary

3.3

Work satisfaction

3.2

Job security

3.0

Skill development

2.9

Work-life balance

2.5

Promotions

What employees say about Air India?

Insights from employee reviews on AmbitionBox

Workplace insights

Flexible timing

100% employees reported

No travel

75% employees reported

View more detailed insights

Gender based rating

3.0

Rated by Women

2 reviews

4.1

Rated by Men

7 reviews

Air India is rated 3.8 out of 5 stars on AmbitionBox, based on 9 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

Air India is rated 3.8 out of 5 stars on AmbitionBox, based on 9 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

Jobseekers also viewed

InterGlobe Aviation Reviews

3.6

• 2.7k reviews

Spicejet Reviews

3.6

• 1.1k reviews

Jet Airways Reviews

4.6

• 1.1k reviews

Air India Sats Airport Services Reviews

3.7

• 841 reviews

Boeing Reviews

3.9

• 591 reviews

Qatar Airways Reviews

3.9

• 572 reviews

Airports Authority of India Reviews

4.3

• 518 reviews

Go First Reviews

3.7

• 471 reviews

Celebi Aviation Holding Reviews

3.8

• 460 reviews

GMR Hyderabad International Airport Reviews

4.0

• 319 reviews

Bangalore International Airport Reviews

4.4

• 320 reviews

AirAsia Reviews

3.6

• 275 reviews

Bird Worldwide Flight Services Reviews

3.4

• 262 reviews

GE Aviation Reviews

4.2

• 240 reviews

Dnata Reviews

3.6

• 233 reviews

Emirates Airlines Reviews

3.9

• 214 reviews

British Airways Reviews

3.1

• 205 reviews

AISATS Reviews

3.6

• 184 reviews

Safran Engineering Services India Reviews

3.3

• 185 reviews

AGILE AIRPORT SERVICES Reviews

4.0

• 168 reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

9 reviews found

Sort by: Popular

Customer Service Executive in Mumbai

Full Time

Airline Services Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 28 Jun 2024

Likes

One of the best airline in the India.

Skill development - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Cancellation and disruption also proper guidelines

Customer Service Executive in Mumbai

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 13 May 2024

Likes

Only salary and joining bonus is good.

Dislikes

Management is really bad. Roasters are not pre planned and always issue with system and good work is punished with addtional work.

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Executive in Mumbai

Intern

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 06 Mar 2025

Likes

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Top Air India Customer Service Executive Interview Questions

asked in Customer Service Executive interview

Q1. What is baggage allowance, ssr, whcr, round trip ?

View answer (1)

asked in Customer Service Executive interview

Q2. What is customer service?

View answer (1)

asked in Customer Service Executive interview

Q3. What is GDS software?

View answer (1)

asked in Customer Service Executive interview

Q4. What is itinary ?

View answer (1)

Customer Service Executive in Mumbai

Contractual

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Nov 2023

Likes

Good and wanted to work more but unfortunately there was no hike in salary and position so left working after 13 years.learnt lot of things from seniors.was very tough task to handle the misconnection passenger and cancelled flights passenger.but liked to work under pressure.it was very challenging job.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No increment and no appraisals.no compliments.no facilities.contractual job.no professionalism.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Customer Service Executive in Mumbai

Contractual

Aviation Engineering Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 07 Oct 2023

Likes

I don't like anything to much work load

Dislikes

You can't balance your personal life

Salary - Poor
Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 Apr 2021

Likes

Good work environment and culture. Teammates and Management are supportive.Company policies are good, appraisals are fair and they give fair salary hike every year.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is a lot of politics and the management doesn’t address our issues. Salary is decent but career growth is slow.

Work Details

The job was quite interesting! I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the same team.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 04 Jan 2024

Likes

Customer service associate experience 5 years

Company culture - Good

Dislikes

Skill development - Poor
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Poor

You are reading trusted reviews. Keep reading to find out more about Air India.

Customer Service Executive in Mumbai

Full Time

COMERCIAL Department

5.0

posted on 14 Apr 2024

Overall Rating

Discover interview dos and don'ts from real experiences

Customer Service Executive in Mumbai

Customer service Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 22 Aug 2018

Likes

Skill development - Excellent
Job security - Good
Company culture - Good

Overall Rating

Return to all reviews

Top trending discussions

View All

Tech lead - Tech Mahindra or IBM

I have 2 offers in same location : Need guidance to choose one 1) Tech Mahindra (U4) Fixed 23.9 Variable 2.6=26.5 No joining bonus Project details informed already 2)IBM(7B) Fixed 21.37 + Variable 0-10% Joining bonus is 1 lakh Your Responses and thoughts will be appreciated. Thank you

Got a question about Air India?

Ask anonymously on communities.

Claim your company page and respond to reviews as an employer.

More about working at Air India

Aviation
10k-50k Employees (India)

Tell us how to improve this page.

Air India Customer Service Executive Reviews by Locations

Air India Customer Service Executive New Delhi Reviews
Air India Customer Service Executive Kolkata Reviews

Air India Mumbai Reviews by Designations

Air India Cabin Crew Mumbai Reviews
Air India Security Executive Mumbai Reviews
Air India Assistant Manager Mumbai Reviews
Air India Trainee Mumbai Reviews
Air India Ground Staff Mumbai Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 9 Air India reviews submitted by Air India employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Air India is the right company for you. 100% employees repo...rted the work timings at Air India as Flexible timing. Read more