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Air India

Compare

3.7

based on 1.3k Reviews

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Air India Customer Service Executive Mumbai Reviews

Updated 6 Mar, 2025

Overall Rating

3.8/5

based on 9 reviews

Rating distribution

5 (55.6%)

2 (22.2%)

0 (0%)

2 (22.2%)

Category Ratings

3.6

Company culture

3.3

Salary

3.3

Work satisfaction

3.2

Job security

3.0

Skill development

2.9

Work-life balance

2.5

Promotions

What employees say about Air India?

Insights from employee reviews on AmbitionBox

Workplace insights

Flexible timing

100% employees reported

No travel

75% employees reported

View more detailed insights

Gender based rating

3.0

Rated by Women

2 reviews

4.1

Rated by Men

7 reviews

Air India is rated 3.8 out of 5 stars on AmbitionBox, based on 9 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

Air India is rated 3.8 out of 5 stars on AmbitionBox, based on 9 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

9 reviews found

Sort by: Popular

Customer Service Executive in Mumbai

Full Time

Airline Services Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 28 Jun 2024

Likes

One of the best airline in the India.

Skill development - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Cancellation and disruption also proper guidelines

Customer Service Executive in Mumbai

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 13 May 2024

Likes

Only salary and joining bonus is good.

Dislikes

Management is really bad. Roasters are not pre planned and always issue with system and good work is punished with addtional work.

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Executive in Mumbai

Intern

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 06 Mar 2025

Likes

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Top Air India Customer Service Executive Interview Questions

asked in Customer Service Executive interview

Q1. What is baggage allowance, ssr, whcr, round trip ?

View answer (1)

asked in Customer Service Executive interview

Q2. What is customer service?

View answer (1)

asked in Customer Service Executive interview

Q3. What is GDS software?

View answer (1)

asked in Customer Service Executive interview

Q4. What is itinary ?

View answer (1)

Customer Service Executive in Mumbai

Contractual

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Nov 2023

Likes

Good and wanted to work more but unfortunately there was no hike in salary and position so left working after 13 years.learnt lot of things from seniors.was very tough task to handle the misconnection passenger and cancelled flights passenger.but liked to work under pressure.it was very challenging job.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No increment and no appraisals.no compliments.no facilities.contractual job.no professionalism.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Customer Service Executive in Mumbai

Contractual

Aviation Engineering Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 07 Oct 2023

Likes

I don't like anything to much work load

Dislikes

You can't balance your personal life

Salary - Poor
Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 Apr 2021

Likes

Good work environment and culture. Teammates and Management are supportive.Company policies are good, appraisals are fair and they give fair salary hike every year.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is a lot of politics and the management doesn’t address our issues. Salary is decent but career growth is slow.

Work Details

The job was quite interesting! I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the same team.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 04 Jan 2024

Likes

Customer service associate experience 5 years

Company culture - Good

Dislikes

Skill development - Poor
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Poor

You are reading trusted reviews. Keep reading to find out more about Air India.

Customer Service Executive in Mumbai

Full Time

COMERCIAL Department

5.0

posted on 14 Apr 2024

Overall Rating

Excellent

Discover interview dos and don'ts from real experiences

Customer Service Executive in Mumbai

Customer service Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 22 Aug 2018

Likes

Skill development - Excellent
Job security - Good
Company culture - Good

Overall Rating

Good

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I have 7 YOE. from Delhi Current CTC - 9.25LPA + 75K varriable. Working Skillset is Kubernetes and Openstack. Current - 100% WFH 1. NTT Data- Noida Hybrid CTC... read more

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10k-50k Employees (India)

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Air India Customer Service Executive Reviews by Locations

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Air India Customer Service Executive Kolkata Reviews

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 9 Air India reviews submitted by Air India employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Air India is the right company for you. 100% employees repo...rted the work timings at Air India as Flexible timing. Read more