18 Air India Jobs

Role Name: EUC Support Engineer
Organization Context
Position Title:EUC Support Engineer Job Code Grade:Executive | Department:Digital & TechnologyLocation:Pan IndiaReports to:Sr. EUC Support EngineerRole Level:

1. Job Purpose

• Maintain/install end user software and hardware
• Troubleshoot/resolve issues in a timely manner on Laptops/Desktops/peripheral devices
• L-1 support to end user for MS Windows OS, MS Office
• L-1 support for Local and web-based applications.
• L1 Support for Routers and switches.
• Support to end-user for AV equipment /VC equipment
• MS Teams, Email, Workplace support

1. Key Accountabilities

Strategic Activities:
Contribute towards improving end-user performance and experience by making infrastructure Technological Tools availability

1. Skills/Qualities Required

Functional:Experience on any ITSM Tool with ITIL concepts
• AV Support using MS Teams
• Network Concepts including Routing, Switching and Wifi
• Working Knowledge of Teams, Outlook and OneDrive
• Azure AD, Intune skills an added advantage
• PC/Laptop & Printer Hardware Concepts
• Windows OS with experience of Remote EUC Support & Maintenance
• Proficiency in Communication (Written/Oral skills)
Others: Communication skills verbal and written Team player cooperative and dependable Respectful; builds trust ; good interpersonal skills Time Management – completing tasks within timelines Takes initiative, offers insights on optimization

1. Key Performance Indicators

• Timely resolution of problem
• Accuracy/Time management in resolution
• Timely generation of reports
• Timely escalation of Non resolved issues

E. Educational and Experience Requirements
EducationB.Tech (Computer Science/IT/Electronics) or MCA
Experience 0-3 years



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