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Qatar Airways Customer Service Agent Interview Questions and Answers
Qatar Airways Customer Service Agent Interview Experiences
4 interviews found
Interview Questionnaire
3 Questions
- Q1. Tell us about yourself.
- Q2. What is your experience and what was the job role.
- Q3. Tell us one thing that is very important to deliver the excellent customer service.
- Ans.
Empathy is crucial for delivering excellent customer service.
Listen actively to customers and acknowledge their concerns.
Put yourself in the customer's shoes to understand their perspective.
Show genuine concern and offer personalized solutions.
Apologize sincerely for any mistakes or inconveniences caused.
Follow up with customers to ensure their satisfaction.
Train and empower employees to handle difficult situations wit
Mohit Gorani
I applied via Company Website and was interviewed in Jun 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me something about your work profile ?
- Ans.
I have worked as a Customer Service Agent for the past 5 years, assisting customers with their inquiries and resolving issues.
Provided excellent customer service by addressing customer inquiries and concerns
Resolved customer complaints and issues in a timely and satisfactory manner
Assisted customers with product information, troubleshooting, and order processing
Maintained accurate records of customer interactions and t...
(1 Question)
- Q1. Do you know about Job description ?
- Ans.
Yes, I am familiar with the job description for a Customer Service Agent.
A Customer Service Agent is responsible for providing assistance and support to customers.
They handle inquiries, complaints, and requests from customers through various communication channels.
They strive to ensure customer satisfaction by resolving issues and providing accurate information.
Customer Service Agents may also be responsible for proces...
Interview Preparation Tips
Interview Preparation Tips
Sheetal Malik
I applied via Company Website and was interviewed before Aug 2021. There were 3 interview rounds.
In gd they will give you one word on that you have to speak for a minute.
(1 Question)
- Q1. Introduction and general questions regarding the product.
Interview Preparation Tips
Keep smiling HR really likes to see happy people.
Qatar Airways interview questions for designations
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Customer Service Agent Interview Questions & Answers
Bird Worldwide Flight Services
Anonymous
posted on 25 May 2022
I applied via Campus Placement and was interviewed in Nov 2021. There were 3 interview rounds.
(3 Questions)
- Q1. Tell me about yourself
- Q2. Why you want to join our company
- Q3. How you can say that you are fervent person
If passenger want window seat and you have only aisle seat than how u can handle it
Interview Preparation Tips
- Personality Development
If you don't know the answer of any question thn don't be panic .
Customer Service Agent Interview Questions & Answers
Bird Worldwide Flight Services
Anonymous
posted on 25 Jun 2021
Interview Questionnaire
4 Questions
- Q1. Tell me about yourself
- Q2. Why do you want to join this company?
- Q3. How will you manage exams with night shifts?
- Q4. What is customer service to you?
- Ans.
Customer service is providing assistance and support to customers to ensure their satisfaction and resolve their issues.
Customer service involves actively listening to customers and understanding their needs.
It requires effective communication skills to provide clear and concise information.
Customer service agents should be knowledgeable about the products or services they are supporting.
Problem-solving skills are esse...
Customer Service Agent Interview Questions & Answers
Bird Worldwide Flight Services
Anonymous
posted on 25 May 2022
I applied via Campus Placement and was interviewed in Nov 2021. There were 3 interview rounds.
(3 Questions)
- Q1. Tell me about yourself
- Q2. Why you want to join our company
- Q3. How you can say that you are fervent person
If passenger want window seat and you have only aisle seat than how u can handle it
Interview Preparation Tips
- Personality Development
If you don't know the answer of any question thn don't be panic .
Customer Service Agent Interview Questions & Answers
Bird Worldwide Flight Services
Anonymous
posted on 25 Jun 2021
Interview Questionnaire
4 Questions
- Q1. Tell me about yourself
- Q2. Why do you want to join this company?
- Q3. How will you manage exams with night shifts?
- Q4. What is customer service to you?
- Ans.
Customer service is providing assistance and support to customers to ensure their satisfaction and resolve their issues.
Customer service involves actively listening to customers and understanding their needs.
It requires effective communication skills to provide clear and concise information.
Customer service agents should be knowledgeable about the products or services they are supporting.
Problem-solving skills are esse...
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Qatar Airways Customer Service Agent Reviews and Ratings
based on 25 reviews
Rating in categories
|
Customer Service Agent
124
salaries
|  ₹3.3 L/yr - ₹10.2 L/yr |
|
Cabin Attendant
99
salaries
| ₹8.5 L/yr - ₹30 L/yr |
|
Cabin Crew
85
salaries
| ₹7 L/yr - ₹27.4 L/yr |
|
Customer Service Executive
71
salaries
| ₹3 L/yr - ₹10.5 L/yr |
|
Flight Attendant
43
salaries
| ₹7.9 L/yr - ₹25 L/yr |
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