30+ Qatar Airways Interview Questions and Answers

Regular garbage removal is essential to maintain cleanliness and hygiene.

• It is important to remove garbage time to time to prevent overflowing and unpleasant odors.

• Aim to empty the bin when it is 75% full to avoid spillage and make it easier to handle.

• Ensure that garbage bags are securely tied and disposed of properly.

• Train housekeeping staff to follow proper waste management practices.

• Regularly sanitize the garbage bin and surrounding area to prevent the spread of germs.

Curtains should be changed when visibly dirty to maintain cleanliness and hygiene.

• Regular inspection of curtains should be done to check for visible dirt and stains.

• If curtains are found to be dirty, they should be changed immediately.

• Changing curtains every month may not be necessary if they are not visibly dirty.

• Maintaining cleanliness and hygiene is important in a housekeeping role.

A circular object that rotates around an axis and is used for transportation or machinery.

• A wheel is typically made of metal or rubber and can be found on vehicles such as cars, bicycles, and trucks.

• Wheels are also used in machinery such as conveyor belts and pulleys.

• The invention of the wheel is considered one of the most important inventions in human history.

• Wheels can come in different sizes and shapes depending on their intended use.

• The rotation of a wheel can be used to ...read more

Empathy is crucial for delivering excellent customer service.

• Listen actively to customers and acknowledge their concerns.

• Put yourself in the customer's shoes to understand their perspective.

• Show genuine concern and offer personalized solutions.

• Apologize sincerely for any mistakes or inconveniences caused.

• Follow up with customers to ensure their satisfaction.

• Train and empower employees to handle difficult situations with empathy.

Rediyeato is not a known term in mechanical engineering.

Gearbox is a mechanical device that transmits power from an engine to the wheels.

• It is used to change the speed and torque of a vehicle.

• It contains gears of different sizes that mesh with each other to transmit power.

• It can be manual or automatic depending on the type of vehicle.

• Examples include a manual transmission in a car or a gearbox in a wind turbine.

A diesel engine is an internal combustion engine that uses diesel fuel to power its operation.

• Diesel engines are commonly used in heavy-duty vehicles such as trucks, buses, and trains.

• They are more fuel-efficient than gasoline engines and produce less carbon dioxide emissions.

• Diesel engines work by compressing air in the cylinder and then injecting diesel fuel into the compressed air, causing combustion.

• They are known for their durability and longevity, making them a popular ...read more

A petrol engine is an internal combustion engine that uses petrol as fuel to power the vehicle.

• Petrol engine is also known as gasoline engine.

• It converts the chemical energy of petrol into mechanical energy.

• It has four strokes: intake, compression, combustion, and exhaust.

• Examples include engines used in cars, motorcycles, and small aircraft.

• It is less fuel-efficient than diesel engines but produces more power.

A pump is a mechanical device used to move fluids from one place to another.

• Pumps are used in various industries such as water treatment, oil and gas, and chemical processing.

• They can be classified into two types: positive displacement pumps and centrifugal pumps.

• Examples of pumps include water pumps, fuel pumps, and vacuum pumps.

• Pumps can be powered by electricity, diesel engines, or even human power.

• Pumps are essential in many applications where fluids need to be transporte...read more

Connecting rod is a component in an engine that connects the piston to the crankshaft.

• It is a vital component in the engine that converts the reciprocating motion of the piston into rotary motion of the crankshaft.

• It is usually made of steel or aluminum alloy.

• It is subjected to high stress and must be designed to withstand the forces generated by the engine.

• It is attached to the piston by a piston pin and to the crankshaft by a connecting rod bearing.

• Examples of engines that ...read more

Exhaust is the waste gases or steam expelled from an engine, turbine, or other machine.

• Exhaust is produced when fuel is burned in an engine.

• It contains harmful pollutants such as carbon monoxide, nitrogen oxides, and particulate matter.

• Exhaust systems in vehicles are designed to reduce emissions and noise.

• Exhaust gases can also be used to power turbines and generate electricity.

• Regular maintenance of exhaust systems is important to ensure proper functioning and prevent leaks.

Basic cuts include julienne, brunoise, dice, chiffonade, and mince. In my last job, I worked with these cuts in preparing various dishes.

• Julienne - long, thin strips

• Brunoise - small dice

• Dice - medium-sized cubes

• Chiffonade - finely sliced or shredded

• Mince - very finely chopped

An engine is a machine that converts fuel into mechanical energy to power vehicles or machinery.

• Engines come in various types such as internal combustion, diesel, electric, and hybrid.

• They are used in cars, trucks, airplanes, boats, generators, and more.

• The engine's main components include cylinders, pistons, crankshaft, and camshaft.

• The engine's power output is measured in horsepower (hp) or kilowatts (kW).

AC stands for Alternating Current.

• AC is a type of electrical current that periodically reverses direction.

• It is commonly used in household appliances and power transmission.

• AC voltage and frequency vary depending on the country and region.

• AC can be converted to DC (Direct Current) using a rectifier.

• AC is measured in units of Hertz (Hz).

Airport operation involves managing various aspects of an airport such as ground handling, security, passenger services, and air traffic control.

• Airport operation includes managing terminal facilities, runways, taxiways, and aprons.

• Operation control involves coordinating flight schedules, managing gate assignments, and ensuring efficient aircraft turnaround times.

• Airport operations also encompass safety and security measures, emergency response protocols, and compliance with ...read more

Food and beverage service department is responsible for serving food and drinks to customers in a restaurant or hotel.

• Taking orders from customers

• Serving food and drinks

• Ensuring customer satisfaction

• Handling payments

• Maintaining cleanliness and hygiene in the dining area

• Upselling menu items

• Coordinating with kitchen staff

• Setting up tables for service

A jug is a container with a handle and spout used for pouring liquids.

• Jugs can be made of various materials such as glass, ceramic, metal, or plastic.

• They come in different sizes and shapes, from small cream jugs to large water jugs.

• Jugs are commonly used for serving beverages such as water, milk, juice, or wine.

• Some jugs have lids or stoppers to keep the contents fresh or prevent spills.

• Jugs can also be used for decorative purposes or as a vase for flowers.

An airline is a company that provides air transport services for passengers and/or cargo.

• Airlines operate scheduled flights on specific routes

• They may offer services such as in-flight entertainment, meals, and Wi-Fi

• Examples include Delta Air Lines, Emirates, and Southwest Airlines

Fraud monitoring involves the continuous surveillance of transactions and activities to detect and prevent fraudulent behavior.

• Continuous surveillance of transactions and activities

• Detection and prevention of fraudulent behavior

• Utilizes technology and data analysis to identify suspicious patterns

• May involve setting up alerts for unusual activities

• Requires collaboration with other departments like risk management and compliance

Cleaning windows using glass cleaner is a common task for housekeeping supervisors.

• Spray the glass cleaner on the window surface

• Use a clean microfiber cloth to wipe the surface in a circular motion

• Ensure that all streaks and smudges are removed

• Pay attention to corners and edges

• Repeat the process if necessary

Typically, it takes around 10-15 staff members to clean one B777 aircraft.

• The number of staff needed can vary based on the size of the cleaning crew and the specific cleaning tasks required.

• Cleaning a B777 aircraft involves tasks such as vacuuming, wiping down surfaces, cleaning lavatories, and restocking supplies.

• Some airlines may have specific cleaning protocols that require a larger or smaller cleaning crew.

• On average, it may take 10-15 staff members to efficiently clean a...read more

Sub types of fraud include identity theft, credit card fraud, and phishing. 3DS is a security protocol for online transactions. Authorization is necessary to verify the legitimacy of a transaction. Chargeback cycle involves disputing a transaction and reversing the charge.

• Sub types of fraud: identity theft, credit card fraud, phishing

• 3DS: security protocol for online transactions

• Authorization: necessary to verify legitimacy of transaction

• Chargeback cycle: disputing a transact...read more

To handle an angry passenger, I would remain calm, actively listen, empathize, apologize, offer a solution, and follow up.

• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their frustration

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternative options

• Follow up to ensure their satisfaction

Some applications used for chargeback include Verifi, Ethoca, and Chargebacks911.

• Verifi

• Ethoca

• Chargebacks911

Resource allocation involves distributing resources in an efficient and effective manner to achieve organizational goals.

• Resource allocation is the process of distributing resources such as time, money, and manpower to different tasks or projects.

• It involves prioritizing and deciding how to best utilize available resources to meet objectives.

• Examples include allocating budget to different departments, assigning tasks to team members based on their skills and availability, and...read more

Applications commonly used for chargeback process include SAP, Oracle, and QuickBooks.

• SAP

• Oracle

• QuickBooks

Counterfeit fraud type involves creating fake or unauthorized copies of products or documents.

• Counterfeit fraud is a type of fraud where fake or unauthorized copies of products or documents are created.

• Counterfeit fraud can occur with currency, designer goods, electronics, and documents like IDs or passports.

• It is illegal and can result in financial losses for businesses and individuals.

• Counterfeit fraud can also pose risks to consumer health and safety if fake products do no...read more

Customer service is the support and assistance provided to customers before, during, and after purchasing a product or service.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping with purchases, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in-person.

• Good customer service focuses on building positive relationships,...read more

Types of credit card fraud include identity theft, card-not-present fraud, skimming, and account takeover.

• Identity theft: When a fraudster steals someone's personal information to open a credit card account in their name.

• Card-not-present fraud: Fraudulent transactions made without physically presenting the card, such as online purchases.

• Skimming: When a device is used to capture credit card information from a card's magnetic stripe.

• Account takeover: When a fraudster gains acc...read more

Aviation security refers to the measures and procedures implemented to ensure the safety and protection of passengers, crew, and aircraft in the aviation industry.

• Aviation security involves various protocols and regulations to prevent acts of unlawful interference, such as terrorism, hijacking, and sabotage.

• It includes screening passengers and their baggage for prohibited items, conducting thorough security checks at airports, and implementing strict access control measures.

• A...read more

Aircraft mechanics perform various tasks to ensure the safe operation of aircraft.

• Performing routine inspections and maintenance on aircraft systems

• Repairing or replacing faulty components

• Testing aircraft systems and equipment

• Troubleshooting and diagnosing mechanical issues

• Following maintenance manuals and procedures

• Documenting work performed and maintaining records

• Collaborating with other mechanics and technicians

• Ensuring compliance with safety regulations and standards

Types of sauces commonly used in continental cuisine include bechamel, hollandaise, and tomato sauce.

• Bechamel sauce is a white sauce made from butter, flour, and milk.

• Hollandaise sauce is a rich, creamy sauce made from butter, egg yolks, and lemon juice.

• Tomato sauce is a savory sauce made from tomatoes, onions, garlic, and herbs.

Accounts Payable is the amount of money a company owes to its suppliers or vendors for goods or services purchased on credit.

• Accounts Payable is a liability on the balance sheet

• It represents the company's obligation to pay off short-term debts to suppliers

• Examples include invoices from vendors for inventory purchases or services rendered

Aviation is the operation and study of aircraft and the design, development, production, and use of aircraft.

• Aviation involves the operation and management of aircraft.

• It includes the study of various aspects of aircraft, such as aerodynamics, navigation, and maintenance.

• Aviation encompasses the design, development, and production of aircraft.

• It also involves the use of aircraft for transportation, military purposes, and recreational activities.

• Examples of aviation include co...read more

India is a diverse country known for its rich culture, history, and traditions.

• India is the seventh-largest country by land area and the second-most populous country in the world.

• It is known for its diverse landscapes, ranging from the Himalayas in the north to the beaches of Goa in the south.

• India is home to various religions, languages, and cuisines, making it a melting pot of cultures.

• The country has a rich history, with ancient civilizations like the Indus Valley Civiliza...read more

India market is diverse and rapidly growing, offering great opportunities for customer service executives.

• India has a large and diverse customer base with varying needs and preferences.

• Rapidly growing economy leading to increased demand for customer service across industries.

• Cultural nuances and regional differences require tailored customer service strategies.

• Emerging technologies and digitalization are transforming customer service in India.

• Competition is intense in the Ind...read more