Qatar Airways Interview Questions, Process, and Tips

Q1. HR asked me whether I know how to use a single disk machine
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Q2. Yes of course I know how to use it because I can't take it day without use it, my daily task is floor scrabing
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Q3. She also asked me the aim of house keeping
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Q4. I answered, to provide a healthy pleasant safe and clean environment for the visitors and staffs
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Q5. To deliver the safest, and clean environment
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Q6. Also to deliver the compationat care
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Q7. To make guest rooms clean and changing linen
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Q8. To maintain wash rooms clean at all times
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Q9. Removing garbage time to time most especially when the bin is 75% full
Ans. 
Regular garbage removal is essential to maintain cleanliness and hygiene.
• It is important to remove garbage time to time to prevent overflowing and unpleasant odors.

• Aim to empty the bin when it is 75% full to avoid spillage and make it easier to handle.

• Ensure that garbage bags are securely tied and disposed of properly.

• Train housekeeping staff to follow proper waste management practices.

• Regularly sanitize the garbage bi...read more
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Q10. To maintain corridors clean either by use of auto scrabing machine or by dry mopping
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Q11. Change of cartains every month or when they are visibly dirty
Ans. 
Curtains should be changed when visibly dirty to maintain cleanliness and hygiene.
• Regular inspection of curtains should be done to check for visible dirt and stains.

• If curtains are found to be dirty, they should be changed immediately.

• Changing curtains every month may not be necessary if they are not visibly dirty.

• Maintaining cleanliness and hygiene is important in a housekeeping role.
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Q12. Cleaning windows using glass cleaner
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Cleaning windows using glass cleaner is a common task for housekeeping supervisors.
• Spray the glass cleaner on the window surface

• Use a clean microfiber cloth to wipe the surface in a circular motion

• Ensure that all streaks and smudges are removed

• Pay attention to corners and edges

• Repeat the process if necessary
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Q13. Wall washing every week
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Q1. Need to attend , may i know when is the interview
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Q2. Say me about your self
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Q3. I said about my detales
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Q1. What is the Customer sarvice
Ans. 
Customer service is the support and assistance provided to customers before, during, and after purchasing a product or service.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping with purchases, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in-person.

• Good cu...read more
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Pay attention to your behavior
Be courteous with fellow speakers
Be confident and keep adding ‘good’ points
Ensure that your words make sense
Don’t be afraid to start
Use supporting statistics and examples

Via application you have to answer few questions in a video recording session.

Technical round along with HR

Q1. What are the type of credit card fraud
Ans. 
Types of credit card fraud include identity theft, card-not-present fraud, skimming, and account takeover.
• Identity theft: When a fraudster steals someone's personal information to open a credit card account in their name.

• Card-not-present fraud: Fraudulent transactions made without physically presenting the card, such as online purchases.

• Skimming: When a device is used to capture credit card information from a card's ma...read more
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Q2. What do you understand by Counterfeit fraud type
Ans. 
Counterfeit fraud type involves creating fake or unauthorized copies of products or documents.
• Counterfeit fraud is a type of fraud where fake or unauthorized copies of products or documents are created.

• Counterfeit fraud can occur with currency, designer goods, electronics, and documents like IDs or passports.

• It is illegal and can result in financial losses for businesses and individuals.

• Counterfeit fraud can also pose ...read more
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Q3. The most hectic day of your job and how did you overcome it
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Q4. What applicationsare used for chargeback process
Ans. 
Applications commonly used for chargeback process include SAP, Oracle, and QuickBooks.
• SAP

• Oracle

• QuickBooks
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