Customer Service Supervisor Interview Questions and Answers

Active hours of a day

• Active hours of a day refer to the time period when customers are most likely to contact customer service.

• This can vary depending on the industry and customer demographics.

• For example, in a retail industry, active hours may be during peak shopping hours, while in a B2B industry, it may be during regular business hours.

• It is important for customer service supervisors to analyze data and determine the active hours to ensure adequate staffing and efficient s...read more