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Qatar Airways Costumer Service Interview Questions and Answers

Updated 19 May 2023

Qatar Airways Costumer Service Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. What is the Customer sarvice
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after purchasing a product or service.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping with purchases, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, chat, or in-person.

    • Good cu...

  • Answered by AI
Round 2 - Group Discussion 

Pay attention to your behavior
Be courteous with fellow speakers
Be confident and keep adding ‘good’ points
Ensure that your words make sense
Don’t be afraid to start
Use supporting statistics and examples

Interview Preparation Tips

Interview preparation tips for other job seekers - Ground customer service

Interview questions from similar companies

I applied via Walk-in and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. About yourself, good communication
Round 2 - Group Discussion 

Future goal . future plan

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident with speech .loud and clear

I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self Introduction , education, experience and hobby
  • Q2. Experience Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Self introduction, experience , self confidence, hobby, education, how much family members??

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why you want to leave your current organization?
  • Ans. 

    I am seeking new opportunities for growth and development.

    • Looking for a more challenging role

    • Seeking a company with better career prospects

    • Wanting to expand my skill set

    • Desire for a more positive work environment

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident whatever the situation....I can understand that sometimes we cannot that I would suggest to not show on your face 😉

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell about your favorite place and why?
  • Q2. Advantages of Social media
  • Ans. 

    Social media provides numerous advantages for businesses, including increased brand awareness, customer engagement, and cost-effective marketing.

    • Increased brand awareness through social media platforms

    • Improved customer engagement and communication

    • Cost-effective marketing through targeted advertising

    • Ability to gather customer feedback and insights

    • Opportunity to build brand loyalty and advocacy

    • Access to a wider audience ...

  • Answered by AI
  • Q3. Why indigo?

Interview Preparation Tips

Interview preparation tips for other job seekers - Groome well, be confident, don't panic and keep smiling

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Q2. If u need to ask me a question?
  • Q3. Yes sir..... When i need to join..

Interview Preparation Tips

Interview preparation tips for other job seekers - There is 2thinks are very very important to attend the interview...

1.Proper hygienic:

*Shot haircut with neat hair style

*dressing sence (lite blu, white, black matches with black pant) its give u attraction... Blazers is the big advantage

*black shoes with polish

*keen smell of perfume

*proper nail cut

*confidence in walk

And more over always be smile if u don't know the answer please don't be panic. Plz try to tell some related answers...

Eye to eye sight + hygienic +smiling face+confident talk +confidence walk theses body language are most important...


2.self introduction.... And about company...

I applied via LinkedIn and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Self intro Why u want to be in Indigo Some lofe experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
And smile
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. What is customer service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It focuses on ensuring customer satisfaction and building positive relationships.

    • Examples include answering phone calls, responding to emails, and assisting customers in person.

    • Customer serv...

  • Answered by AI
  • Q2. What is baggage allowance, ssr, whcr, round trip ?
  • Ans. 

    Baggage allowance refers to the amount of luggage a passenger is allowed to bring on a flight. SSR stands for Special Service Request, WHCR stands for wheelchair request, and round trip refers to a journey to a destination and back again.

    • Baggage allowance is the weight or number of bags allowed for free on a flight.

    • SSR (Special Service Request) includes requests for special meals, seating arrangements, etc.

    • WHCR (Wheelc...

  • Answered by AI
  • Q3. What is itinary ?
  • Ans. 

    An itinerary is a detailed plan or schedule of a journey or trip.

    • It includes information such as dates, times, locations, and activities.

    • It helps travelers stay organized and on track during their trip.

    • Examples: flight itinerary, vacation itinerary, business trip itinerary.

  • Answered by AI
  • Q4. What is GDS software?
  • Ans. 

    GDS software stands for Global Distribution System software, used in the travel industry to provide real-time availability and pricing for flights, hotels, car rentals, etc.

    • GDS software is used by travel agents and online travel agencies to access and book travel products from multiple suppliers.

    • It helps in comparing prices, availability, and making reservations for flights, hotels, car rentals, etc.

    • Examples of GDS sof...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Air India Customer Service Executive interview:
  • gds
  • IATA
  • Dgca
Interview preparation tips for other job seekers - Learn about baggage policy and SSR (special service request) and GDS software like amadeus and galileo and learn DGCA and iata
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What was the most memorable day of your life explain it ?
  • Ans. 

    The day I graduated from college was the most memorable day of my life.

    • Graduating after years of hard work and dedication

    • Celebrating with family and friends

    • Feeling a sense of accomplishment and pride

    • Looking forward to new opportunities and adventures

  • Answered by AI
  • Q2. How you are pursuing your graduation?
  • Ans. 

    I am pursuing my graduation in Business Administration from XYZ University.

    • Currently enrolled in a Bachelor's program in Business Administration

    • Attending classes regularly and completing assignments on time

    • Maintaining a good GPA and actively participating in extracurricular activities

    • Planning to specialize in Marketing or Finance

    • Expected to graduate in 2023

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. General questions
  • Q2. Vercent 2 times

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be scare5 the HR will 100% help you to clear the exam they want you to be in their organization.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer service executive with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to handle difficult customers and resolve conflicts

    • Proficient in using CRM software and multitasking

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Why you want this job
  • Ans. 

    I am passionate about providing excellent customer service and enjoy helping others.

    • I have a strong background in customer service and enjoy interacting with people.

    • I thrive in fast-paced environments and enjoy problem-solving.

    • I am dedicated to ensuring customer satisfaction and building positive relationships.

    • I believe this job aligns with my skills and interests, allowing me to excel in a customer service role.

  • Answered by AI

Qatar Airways Interview FAQs

How many rounds are there in Qatar Airways Costumer Service interview?
Qatar Airways interview process usually has 3 rounds. The most common rounds in the Qatar Airways interview process are Resume Shortlist, Technical and Group Discussion.

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Qatar Airways Costumer Service Interview Process

based on 1 interview

Interview experience

1
  
Bad
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