Qatar Airways Allocation Executive Interview Questions and Answers

Q1. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.

• Customer serv...read more
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Q2. What is baggage allowance, ssr, whcr, round trip ?
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Baggage allowance refers to the amount of luggage a passenger is allowed to bring on a flight. SSR stands for Special Service Request, WHCR stands for wheelchair request, and round trip refers to a journey to a destination and back again.
• Baggage allowance is the weight or number of bags allowed for free on a flight.

• SSR (Special Service Request) includes requests for special meals, seating arrangements, etc.

• WHCR (Wheelc...read more
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Q3. What is itinary ?
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An itinerary is a detailed plan or schedule of a journey or trip.
• It includes information such as dates, times, locations, and activities.

• It helps travelers stay organized and on track during their trip.

• Examples: flight itinerary, vacation itinerary, business trip itinerary.
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Q4. What is GDS software?
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GDS software stands for Global Distribution System software, used in the travel industry to provide real-time availability and pricing for flights, hotels, car rentals, etc.
• GDS software is used by travel agents and online travel agencies to access and book travel products from multiple suppliers.

• It helps in comparing prices, availability, and making reservations for flights, hotels, car rentals, etc.

• Examples of GDS sof...read more
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Q1. What was the most memorable day of your life explain it ?
Ans. 
The day I graduated from college was the most memorable day of my life.
• Graduating after years of hard work and dedication

• Celebrating with family and friends

• Feeling a sense of accomplishment and pride

• Looking forward to new opportunities and adventures
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Q2. How you are pursuing your graduation?
Ans. 
I am pursuing my graduation in Business Administration from XYZ University.
• Currently enrolled in a Bachelor's program in Business Administration

• Attending classes regularly and completing assignments on time

• Maintaining a good GPA and actively participating in extracurricular activities

• Planning to specialize in Marketing or Finance

• Expected to graduate in 2023
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Q1. General questions
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Q2. Vercent 2 times
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Q1. Tell me about yourself
Ans. 
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve conflicts

• Proficient in using CRM software and multitasking

• Received multiple awards for outstanding customer service
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Q2. Why you want this job
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I am passionate about providing excellent customer service and enjoy helping others.
• I have a strong background in customer service and enjoy interacting with people.

• I thrive in fast-paced environments and enjoy problem-solving.

• I am dedicated to ensuring customer satisfaction and building positive relationships.

• I believe this job aligns with my skills and interests, allowing me to excel in a customer service role.
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In GD they will give you a random topic and gives one minute to discuss about it and you get 30sec to speak about . They see your boldness while speaking and your fluent in English language.

Q1. Self introduction
Ans. First they will ask about self introduction
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Q2. Random questions related to aviation 1
Ans. Then they ask random questions and aviation industry and the history of aviation industry.
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Q3. Random questions about the position you applied
Ans. Then they will ask questions about the position you are applying for.
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Q4. Question about grooming
Ans. Then some random questions like grooming and etc .
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Q5. Question about dressing
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Q6. Question about the behaviour
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Q7. Question about your attitude
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Q8. How much you will rate yourself from 1 to 10
Ans. 
I would rate myself 8 out of 10 for my customer service skills.
• I have extensive experience in handling customer queries and complaints.

• I am empathetic and patient while dealing with customers.

• I have received positive feedback from customers in my previous roles.

• However, there is always room for improvement and I am constantly working on enhancing my skills.
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Q1. Mostly will be tell about yourself
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Q2. They will speak abt the shifts and salary
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Q1. Can you tell me about yourself?
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