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Utkarsh Small Finance Bank Customer Service Officer Interview Questions, Process, and Tips
Top Utkarsh Small Finance Bank Customer Service Officer Interview Questions and Answers
- Q1. Do you have basic knowledge of computer?
- Q2. What is CRR, SLR and Repo Rate
- Q3. How to identify fake note
Utkarsh Small Finance Bank Customer Service Officer Interview Experiences
14 interviews found
Anonymous
Selected
I applied via Naukri.com and was interviewed in Sep 2024. There were 2 interview rounds.
The experience of utkarsh small finance bank
(2 Questions)
- Q1. No technical issue
- Q2. I like work job
Interview Preparation Tips
- DCA
- Tally ERP
- Excel Powerpoint
- MS Office
I applied via Company Website and was interviewed in Jul 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Ans.
Experienced customer service professional with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries, complaints, and feedback
Proficient in using CRM systems and resolving technical issues
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service performan
- Q2. Work experience details
General knowledge and Maths
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in May 2024. There was 1 interview round.
(5 Questions)
- Q1. Self introduction work experience
- Ans. I have 4 year experience in banking operation
- Q2. What about your banking knowledge
- Ans.
I have a strong understanding of banking products, services, and processes.
Extensive knowledge of various banking products such as savings accounts, loans, and credit cards
Familiarity with banking processes like account opening, fund transfers, and bill payments
Understanding of banking regulations and compliance requirements
Experience in handling customer inquiries and resolving issues efficiently
- Q3. What about your sales knowledge
- Q4. Banking system knowledge
- Q5. What your company growth your extra effort
Interview Preparation Tips
I applied via Referral and was interviewed in Nov 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself
- Q2. How to identify fake note
- Ans.
To identify fake notes, one should look for security features and compare with genuine notes.
Check for watermarks, security threads, and color-shifting ink
Feel the texture of the note, genuine notes have a distinct feel
Compare the note with a genuine note of the same denomination
Use UV light to check for fluorescent features
Look for spelling errors or blurry printing
Be wary of notes that are too crisp or too worn out
- Q3. What is CRR, SLR and Repo Rate
- Ans.
CRR, SLR and Repo Rate are monetary policy tools used by central banks to regulate the economy.
CRR (Cash Reserve Ratio) is the percentage of deposits that banks are required to keep with the central bank. It is used to control inflation and liquidity in the economy.
SLR (Statutory Liquidity Ratio) is the percentage of deposits that banks are required to maintain in the form of liquid assets such as government securities...
Interview Preparation Tips
Well dressed
Maintain eye contact
Utkarsh Small Finance Bank interview questions for designations
(4 Questions)
- Q1. What is your family background?
- Q2. Share details of your previous job.
- Q3. Why should we hire you?
- Q4. Tell me about yourself.
(4 Questions)
- Q1. Share details of your previous job.
- Q2. Why should we hire you?
- Q3. What are your strengths and weaknesses?
- Q4. Tell me about yourself.
Interview Preparation Tips
Get interview-ready with Top Utkarsh Small Finance Bank Interview Questions
I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.
MCQ type question test
Interview Preparation Tips
Test
Interview
Selection
10 days training
3 months training period
I applied via Campus Placement and was interviewed in Nov 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me something about yourself
- Ans.
I am a dedicated and experienced customer service officer with a passion for helping others.
I have worked in customer service for 5 years, providing support and assistance to customers
I am skilled in handling customer inquiries, resolving complaints, and ensuring customer satisfaction
I have received multiple commendations for my excellent communication and problem-solving skills
I am fluent in multiple languages, includ...
I applied via Campus Placement and was interviewed in Jul 2021. There was 1 interview round.
(4 Questions)
- Q1. What is your family background?
- Q2. Share details of your previous job.
- Q3. Why should we hire you?
- Q4. Tell me about yourself.
Interview Preparation Tips
Interview Questionnaire
3 Questions
- Q1. What is cts clearing
- Ans.
CTS clearing is a system used for clearing cheques electronically.
CTS stands for Cheque Truncation System
It is used to reduce the time taken for cheque clearance
CTS clearing involves scanning the cheque and sending the image electronically for clearance
It is a secure and efficient way of clearing cheques
- Q2. What about you
- Q3. What is sales
- Ans.
Sales is the process of selling products or services to customers in exchange for money or other forms of payment.
Sales involves identifying potential customers and convincing them to purchase a product or service
It requires effective communication and persuasion skills
Sales can be done through various channels such as in-person, online, or over the phone
The ultimate goal of sales is to generate revenue for the company
...
I applied via Walk-in and was interviewed in Feb 2021. There were 4 interview rounds.
Interview Questionnaire
6 Questions
- Q1. Name
- Q2. Qualification
- Q3. Skill
- Q4. Stregenth
- Q5. Experience
- Q6. Your enterested work
- Ans.
I am interested in work that involves helping people and providing excellent customer service.
I enjoy interacting with people and finding solutions to their problems
I am passionate about delivering exceptional customer service
I am interested in learning about new products and services to better assist customers
I am motivated by the opportunity to make a positive impact on customers' experiences
I am excited about the pr
Interview Preparation Tips
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Utkarsh Small Finance Bank Interviews By Designations
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- Show more
Utkarsh Small Finance Bank Customer Service Officer Interview Process
based on 14 interviews
2 Interview rounds
- HR Round
- Aptitude Test Round
Customer Service Officer Interview Questions from Similar Companies
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Utkarsh Small Finance Bank Customer Service Officer Reviews and Ratings
based on 250 reviews
Rating in categories
|
Customer Service Officer
627
salaries
|  ₹1 L/yr - ₹4.5 L/yr |
|
Assistant Manager
579
salaries
| ₹2.2 L/yr - ₹5.3 L/yr |
|
Senior Executive
430
salaries
| ₹1.6 L/yr - ₹3.8 L/yr |
|
Relationship Officer
398
salaries
| ₹1.5 L/yr - ₹4 L/yr |
|
Sales Executive
372
salaries
| ₹1 L/yr - ₹3.6 L/yr |
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