Utkarsh Small Finance Bank Customer Service Officer Interview Questions, Process, and Tips

Q1. Can you tell me about yourself?
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Q2. What were your responsibilities in your previous job?
Ans. 
In my previous role, I managed customer inquiries, resolved issues, and ensured a high level of satisfaction.
• Handled customer inquiries via phone, email, and chat, ensuring timely responses.

• Resolved customer complaints by identifying issues and providing effective solutions, such as offering refunds or replacements.

• Maintained detailed records of customer interactions to track issues and follow up as necessary.

• Collabora...read more
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Q3. What are NEFT and RTGS?
Ans. 
NEFT and RTGS are electronic payment systems in India for transferring funds between banks.
• NEFT (National Electronic Funds Transfer) allows for batch-wise fund transfers, typically settled in hourly batches.

• RTGS (Real-Time Gross Settlement) enables real-time, high-value fund transfers without any waiting period.

• NEFT is suitable for smaller transactions, while RTGS is used for larger amounts, often above ₹2 lakh.

• For exa...read more
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Q1. Tell me about yourself
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Q2. How to identify fake note
Ans. 
To identify fake notes, one should look for security features and compare with genuine notes.
• Check for watermarks, security threads, and color-shifting ink

• Feel the texture of the note, genuine notes have a distinct feel

• Compare the note with a genuine note of the same denomination

• Use UV light to check for fluorescent features

• Look for spelling errors or blurry printing

• Be wary of notes that are too crisp or too worn out
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Q3. What is CRR, SLR and Repo Rate
Ans. 
CRR, SLR and Repo Rate are monetary policy tools used by central banks to regulate the economy.
• CRR (Cash Reserve Ratio) is the percentage of deposits that banks are required to keep with the central bank. It is used to control inflation and liquidity in the economy.

• SLR (Statutory Liquidity Ratio) is the percentage of deposits that banks are required to maintain in the form of liquid assets such as government securities...read more
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Q1. What is your family background?
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Q2. Share details of your previous job.
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Q3. Why should we hire you?
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Q4. Tell me about yourself.
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Q1. Share details of your previous job.
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Q2. Why should we hire you?
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Q3. What are your strengths and weaknesses?
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Q4. Tell me about yourself.
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MCQ type question test

Q1. What is your family background?
Add your answer
Q2. Share details of your previous job.
Add your answer
Q3. Why should we hire you?
Add your answer
Q4. Tell me about yourself.
Add your answer