Utkarsh Small Finance Bank Customer Service Officer Interview Questions, Process, and Tips

The experience of utkarsh small finance bank

Q1. No technical issue
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Q2. I like work job
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Q1. Tell me about your self
Ans. 
Experienced customer service professional with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and feedback

• Proficient in using CRM systems and resolving technical issues

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service performan
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Q2. Work experience details
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General knowledge and Maths

Q1. Self introduction work experience
Ans. I have 4 year experience in banking operation
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Q2. What about your banking knowledge
Ans. 
I have a strong understanding of banking products, services, and processes.
• Extensive knowledge of various banking products such as savings accounts, loans, and credit cards

• Familiarity with banking processes like account opening, fund transfers, and bill payments

• Understanding of banking regulations and compliance requirements

• Experience in handling customer inquiries and resolving issues efficiently
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Q3. What about your sales knowledge
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Q4. Banking system knowledge
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Q5. What your company growth your extra effort
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Q1. Tell me about yourself
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Q2. How to identify fake note
Ans. 
To identify fake notes, one should look for security features and compare with genuine notes.
• Check for watermarks, security threads, and color-shifting ink

• Feel the texture of the note, genuine notes have a distinct feel

• Compare the note with a genuine note of the same denomination

• Use UV light to check for fluorescent features

• Look for spelling errors or blurry printing

• Be wary of notes that are too crisp or too worn out
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Q3. What is CRR, SLR and Repo Rate
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CRR, SLR and Repo Rate are monetary policy tools used by central banks to regulate the economy.
• CRR (Cash Reserve Ratio) is the percentage of deposits that banks are required to keep with the central bank. It is used to control inflation and liquidity in the economy.

• SLR (Statutory Liquidity Ratio) is the percentage of deposits that banks are required to maintain in the form of liquid assets such as government securities...read more
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