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Utkarsh Small Finance Bank Customer Service Officer Interview Questions, Process, and Tips

Updated 9 Oct 2024

Top Utkarsh Small Finance Bank Customer Service Officer Interview Questions and Answers

View all 7 questions

Utkarsh Small Finance Bank Customer Service Officer Interview Experiences

14 interviews found

I applied via Walk-in and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Business planing

Interview Preparation Tips

Interview preparation tips for other job seekers - All to speak only confidence

I applied via Walk-in and was interviewed before Aug 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Do you have basic knowledge of computer?
  • Ans. 

    Yes, I have basic knowledge of computers.

    • Proficient in using Microsoft Office Suite

    • Familiar with operating systems like Windows and macOS

    • Able to troubleshoot common computer issues

    • Knowledge of internet browsing and email usage

  • Answered by AI
  • Q2. Yes I have

Interview Preparation Tips

Interview preparation tips for other job seekers - They conduct 1 exam before interview , to check your gernal knowledge ,your computer knowledge , after passing that exam you would face interview that not so much hard you can easily cracked it , best of luck

Customer Service Officer Interview Questions Asked at Other Companies

Q1. Do you have basic knowledge of computer?
asked in ACC
Q2. Tests of cement, test of brick, strength of various building mate ... read more
asked in HDFC Bank
Q3. Tell me documentation process for Pvt Ltd Company to open new Cur ... read more
Q4. What is CRR, SLR and Repo Rate
Q5. What is difference between affordable and rural housing.

I applied via Recruitment Consultant and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Normal related to my job profile.

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to improve working environment and also need to provide functional traning to employees.

I applied via Walk-in and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Quantitative Aptitude, English, computer & Reasoning at normal leval

Round 2 - HR 

(5 Questions)

  • Q1. Why should we hire you?
  • Q2. Why are you looking for a change?
  • Q3. What are your strengths and weaknesses?
  • Q4. Share details of your previous job.
  • Q5. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview round in this bank very professional & they ask tricky question.
So, Go through your resume properly & knowledge of computer basics, Banking terms.

Utkarsh Small Finance Bank interview questions for designations

 Customer Service Executive

 (4)

 Credit Officer

 (7)

 Collection Officer

 (3)

 Banking Officer

 (1)

 Customer Relation Officer

 (1)

 Customer Relationship Officer

 (1)

 Senior Customer Service Executive

 (1)

 Senior Relationship Officer

 (1)

Utkarsh Small Finance Bank Interview FAQs

How many rounds are there in Utkarsh Small Finance Bank Customer Service Officer interview?
Utkarsh Small Finance Bank interview process usually has 1-2 rounds. The most common rounds in the Utkarsh Small Finance Bank interview process are HR, Aptitude Test and One-on-one Round.
How to prepare for Utkarsh Small Finance Bank Customer Service Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Utkarsh Small Finance Bank. The most common topics and skills that interviewers at Utkarsh Small Finance Bank expect are Banking Operations, Cash Handling, NEFT, RTGS and Branch Banking.
What are the top questions asked in Utkarsh Small Finance Bank Customer Service Officer interview?

Some of the top questions asked at the Utkarsh Small Finance Bank Customer Service Officer interview -

  1. Do you have basic knowledge of comput...read more
  2. What is CRR, SLR and Repo R...read more
  3. How to identify fake n...read more

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Utkarsh Small Finance Bank Customer Service Officer Interview Process

based on 14 interviews

2 Interview rounds

  • HR Round
  • Aptitude Test Round
View more
Utkarsh Small Finance Bank Customer Service Officer Salary
based on 627 salaries
₹1 L/yr - ₹4.5 L/yr
19% less than the average Customer Service Officer Salary in India
View more details

Utkarsh Small Finance Bank Customer Service Officer Reviews and Ratings

based on 250 reviews

3.5/5

Rating in categories

3.5

Skill development

3.1

Work-life balance

3.1

Salary

3.5

Job security

3.3

Company culture

3.1

Promotions

3.1

Work satisfaction

Explore 250 Reviews and Ratings
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