Utkarsh Small Finance Bank Customer Service Officer Interview Questions and Answers

Yes, I have basic knowledge of computers.

• Proficient in using Microsoft Office Suite

• Familiar with operating systems like Windows and macOS

• Able to troubleshoot common computer issues

• Knowledge of internet browsing and email usage

CRR, SLR and Repo Rate are monetary policy tools used by central banks to regulate the economy.

• CRR (Cash Reserve Ratio) is the percentage of deposits that banks are required to keep with the central bank. It is used to control inflation and liquidity in the economy.

• SLR (Statutory Liquidity Ratio) is the percentage of deposits that banks are required to maintain in the form of liquid assets such as government securities. It is used to ensure the solvency of banks and to contro...read more

To identify fake notes, one should look for security features and compare with genuine notes.

• Check for watermarks, security threads, and color-shifting ink

• Feel the texture of the note, genuine notes have a distinct feel

• Compare the note with a genuine note of the same denomination

• Use UV light to check for fluorescent features

• Look for spelling errors or blurry printing

• Be wary of notes that are too crisp or too worn out

I have a strong understanding of banking products, services, and processes.

• Extensive knowledge of various banking products such as savings accounts, loans, and credit cards

• Familiarity with banking processes like account opening, fund transfers, and bill payments

• Understanding of banking regulations and compliance requirements

• Experience in handling customer inquiries and resolving issues efficiently

CTS clearing is a system used for clearing cheques electronically.

• CTS stands for Cheque Truncation System

• It is used to reduce the time taken for cheque clearance

• CTS clearing involves scanning the cheque and sending the image electronically for clearance

• It is a secure and efficient way of clearing cheques

Sales is the process of selling products or services to customers in exchange for money or other forms of payment.

• Sales involves identifying potential customers and convincing them to purchase a product or service

• It requires effective communication and persuasion skills

• Sales can be done through various channels such as in-person, online, or over the phone

• The ultimate goal of sales is to generate revenue for the company

• Examples of sales include selling cars, insurance policies...read more

NEFT and RTGS are electronic payment systems in India for transferring funds between banks.

• NEFT (National Electronic Funds Transfer) allows for batch-wise fund transfers, typically settled in hourly batches.

• RTGS (Real-Time Gross Settlement) enables real-time, high-value fund transfers without any waiting period.

• NEFT is suitable for smaller transactions, while RTGS is used for larger amounts, often above ₹2 lakh.

• For example, if you want to transfer ₹50,000, NEFT is appropriate...read more