Utkarsh Small Finance Bank Brach Operation Manager Interview Questions, Process, and Tips

Q1. Ask questions about opration
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Q2. Risk audit opraton branch manage
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Ask previous company work

Q1. Opration, customer service and business
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Q1. What is clean note policy?
Ans. 
Clean note policy refers to the practice of ensuring that all notes and documents are free from errors, corrections, and illegible handwriting.
• Ensures that all notes are legible and accurate

• Requires proper documentation practices to maintain clarity and professionalism

• Helps prevent misunderstandings and errors in communication

• Examples: using electronic medical records, double-checking handwritten notes for accuracy
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Q2. Name of President?
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Q3. Reason for join?
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Q4. Reason for leaving previous organization?
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Q5. Complete Introduction
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Q6. What is limit for RTGS
Ans. 
The limit for RTGS (Real Time Gross Settlement) varies depending on the bank and account type.
• RTGS limits are set by individual banks based on factors such as account type, customer profile, and transaction history.

• Limits can range from a few lakhs to several crores depending on the bank's policies.

• Customers can request for higher RTGS limits based on their needs and eligibility.

• RTGS limits may also vary for corporate
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Q1. What is the difference between soiled note and mutilated notes.
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Soiled notes are dirty or stained, while mutilated notes are damaged or torn.
• Soiled notes refer to currency that is dirty, stained, or contaminated with substances like ink, oil, or dirt.

• Mutilated notes are currency that is damaged, torn, or partially destroyed.

• Soiled notes can still be used for transactions, but mutilated notes are usually unfit for circulation and need to be replaced.

• Examples of soiled notes include ...read more
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Q2. What do you see recent developments in banking industry
Ans. 
Recent developments in the banking industry include digital banking, fintech innovations, and increased focus on cybersecurity.
• Digital banking has become more prevalent, with customers being able to perform transactions and manage their accounts online or through mobile apps.

• Fintech innovations have disrupted traditional banking models, with the emergence of online lenders, peer-to-peer payment platforms, and robo-advi...read more
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Q1. Did you handled deceased claim ?
Ans. 
Yes, I have experience handling deceased claims in my previous role as a Branch Operations Manager.
• Managed deceased claims by coordinating with families, funeral homes, and insurance companies

• Ensured all necessary paperwork and documentation were completed accurately and efficiently

• Provided support and guidance to grieving families during the claims process

• Handled sensitive information with confidentiality and empathy
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Q2. AML on current account
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