Branch Operations Head Interview Questions and Answers

Disease claims with or without nominations processing

• Disease claims with nominations require verification of the nominee's relationship with the policyholder

• Without nominations, the claim amount is paid to the legal heirs of the policyholder

• Processing of claims with nominations is faster as the nominee is already identified

Location issues can be resolved by implementing proper organization and communication strategies.

• Implement a clear system for organizing and labeling locations

• Ensure all staff are trained on the new system and understand its importance

• Regularly review and update location information to prevent future issues