InterGlobe Aviation Interview Questions, Process, and Tips

Q1. What's about customer exicutive?
Ans. 
Customer Executive is a role responsible for managing relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction.
• Customer executives are the primary point of contact for customers, handling inquiries, resolving issues, and providing support.

• They build and maintain strong relationships with customers to ensure loyalty and repeat business.

• Customer executives often collaborate wi...read more
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Q2. How to handle customers make feel happy?
Ans. 
To handle customers and make them feel happy, it is important to listen actively, show empathy, provide personalized solutions, and follow up with them.
• Listen actively to their concerns and needs

• Show empathy and understanding towards their situation

• Provide personalized solutions tailored to their specific needs

• Follow up with them to ensure their satisfaction and address any further concerns
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Q3. When customer impulsive behave how to control with customers?
Ans. 
To control impulsive behavior in customers, it is important to remain calm, listen actively, offer solutions, set boundaries, and follow up.
• Remain calm and composed to avoid escalating the situation

• Listen actively to understand the customer's concerns and address them effectively

• Offer solutions that meet the customer's needs and expectations

• Set clear boundaries to maintain a respectful and professional interaction

• Follo...read more
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Q4. When passenger beat you how to replay passenger?
Ans. 
Stay calm, assess the situation, and respond professionally to de-escalate the conflict.
• Remain calm and composed to avoid escalating the situation further.

• Listen actively to the passenger's concerns and try to understand their perspective.

• Apologize for any inconvenience caused and assure the passenger that you will do your best to address their issue.

• Offer solutions or alternatives to resolve the problem and ensure the...read more
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Q5. Why employer saying that customer our king?
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Q6. How much kg luggage allowed indigo?
Ans. 
Indigo allows different weight limits for checked baggage depending on the fare type and destination.
• Indigo allows 15 kg of free checked baggage for domestic flights in Economy class

• For international flights, the checked baggage allowance varies based on the fare type and destination

• Passengers can purchase additional baggage allowance if needed
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Q1. There was so many questions relevant to this aviation
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Q2. Valuable information and discussion
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Q3. Best suggestions
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Q4. One should preferred aviation
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Q5. Less struggle more benifits
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Q1. Can you describe your role and responsibilities in your last organization?
Ans. 
I was responsible for creating and managing content on our organization's website using Adobe Experience Manager.
• Created and edited web content using Adobe Experience Manager

• Managed website layout and design

• Collaborated with marketing and design teams to ensure brand consistency

• Optimized content for SEO

• Tracked and analyzed website performance metrics
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Q2. What is the difference between a language copy and a live copy?
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Language copy is a translated version of the original content, while a live copy is a synchronized version of the original content with variations.
• Language copy is used for translating content into different languages.

• Live copy is used for creating variations of the original content while keeping it synchronized.

• Language copies are independent of each other, while live copies are linked to the original content.

• Changes ...read more
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Q3. What is the process for creating workflows?
Ans. 
The process for creating workflows involves defining the steps, assigning tasks, setting deadlines, and monitoring progress.
• Define the steps of the workflow, including who is responsible for each task

• Assign tasks to individuals or groups based on their roles and permissions

• Set deadlines for each task to ensure timely completion

• Monitor the progress of the workflow to identify bottlenecks or delays

• Automate repetitive tas
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Q4. What are dam renditions?
Ans. 
DAM renditions are different versions of an asset created for various use cases.
• DAM renditions are resized, cropped, or formatted versions of an original asset.

• They are created to optimize the asset for different devices or channels.

• For example, a high-resolution image may have renditions for web, mobile, and print use.
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Q5. What is the difference between experience fragments and content fragments?
Ans. 
Experience fragments are reusable components for creating web pages, while content fragments are modular pieces of content for reuse across channels.
• Experience fragments are used to create reusable components for web pages.

• Content fragments are modular pieces of content that can be reused across different channels.

• Experience fragments are typically used for creating consistent design elements like headers, footers, and...read more
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Q1. Introduce yourself.
Ans. 
I am a seasoned content author with experience in Adobe Experience Manager.
• Experienced in creating and managing content using Adobe Experience Manager

• Proficient in writing and editing content for various platforms

• Skilled in optimizing content for SEO and user experience

• Familiar with content strategy and digital marketing principles
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Q2. What are all html5 tags
Ans. 
HTML5 tags are used to structure content on web pages.
• header - defines a header for a document or section

• nav - defines navigation links

• section - defines a section in a document

• article - defines an independent piece of content

• footer - defines a footer for a document or section
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Q3. How to write a function in javascript given some scenario?
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Q4. Asked something about the api
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We were divided into groups, each consisting of about 12 members. We were then assigned a topic and asked to share our opinions individually, followed by a discussion of the advantages and disadvantages.

Q1. Family background ,studies,and why this job and job description
Ans. 
I come from a close-knit family with a strong emphasis on education. I pursued studies in customer service and communication. I chose this job because I enjoy helping others and problem-solving.
• Family background: Close-knit family with emphasis on education

• Studies: Pursued studies in customer service and communication

• Why this job: Enjoy helping others and problem-solving

• Job description: Fits my skills and interests
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Q1. Information were provided regarding the job assignments, salary, work conditions, and shifts and we still wish to join this company after knowing job profile
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