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InterGlobe Aviation Customer Service Interview Questions and Answers

Updated 28 Feb 2025

InterGlobe Aviation Customer Service Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Group Discussion 

We were divided into groups, each consisting of about 12 members. We were then assigned a topic and asked to share our opinions individually, followed by a discussion of the advantages and disadvantages.

Round 2 - HR 

(1 Question)

  • Q1. Family background ,studies,and why this job and job description
  • Ans. 

    I come from a close-knit family with a strong emphasis on education. I pursued studies in customer service and communication. I chose this job because I enjoy helping others and problem-solving.

    • Family background: Close-knit family with emphasis on education

    • Studies: Pursued studies in customer service and communication

    • Why this job: Enjoy helping others and problem-solving

    • Job description: Fits my skills and interests

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. Information were provided regarding the job assignments, salary, work conditions, and shifts and we still wish to join this company after knowing job profile
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self Your educational Experience Other

Interview Preparation Tips

Interview preparation tips for other job seekers - Confident

Customer Service Interview Questions Asked at Other Companies

asked in Jio
Q1. What do you say about customer service?
Q2. How to prepare the customer service answer
asked in Jio
Q3. What is customer service?
Q4. What is customer satisfaction?and how much does it mean to you?
Q5. What is the responsibilities of customer service ?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Group Discussion 

Questions about About college life

Round 3 - HR 

(1 Question)

  • Q1. Random questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Clean shaved ,no tattoos, formal attire must

Interview questions from similar companies

I applied via Newspaper Ad and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. How will you take care of subbordnates & customers
  • Ans. At your level motivate subordinates and in turn they will serve Customers with a smile
  • Answered Anonymously
Round 2 - One-on-one 

(1 Question)

  • Q1. Standing instructions company policies etc
  • Ans. All the facts & figure of Company
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Your Answer should lead to next Question you are prepared
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(5 Questions)

  • Q1. What is the reason for leaving?
  • Q2. Would you like to rejoin if management recall you?
  • Q3. Can you stay back if we assure you to hike your salary after 6 months?
  • Ans. After six months is long time.
  • Answered Anonymously
  • Q4. Can you stay back if we Promote you in Next April?
  • Ans. There is no promotion in 5.5 years hence, I can not wait for further 6 months.
  • Answered Anonymously
  • Q5. Is there any other problem from your Team Leader or HOD?

Interview Preparation Tips

Interview preparation tips for other job seekers - Internal Politics, Less recognition, Office Time starts from 9:30 am to minimum 9 hours and up to maximum 20 hours a day. management is having no plan of maximum utilization of their resources and due reason company is suffering of huge loss.

I was interviewed before Aug 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: It's personal interview basically. You will be asked 2-3 questions based on ur resume

Round: Test
Experience: There are a series of basic grammar questions which are very easy to solve
Duration: 45 minutes
Total Questions: 20

Round: Group Discussion
Experience: They give you a topic and some time to discuss on it. Once that's done then you start talking. Make sure you talk only what you have to. Don't talk too much and neither be quite too.
Duration: 15 minutes

Round: Management round
Experience: It's a simple round if you are a fresher. But if you are experienced then they ask you about your job experience.

Round: Senior management round
Experience: It's same as the 4th round but it's the higher ups asking questions.

Skills: Communication And Confidence

I was interviewed in Jul 2017.

Interview Preparation Tips

Round: Group Discussion
Duration: 25 minutes

Round: Personal interview
Experience: They asked questions related to myself and company
Tips: Whenever and wherever you go.. Just study about company and current affairs.

Round: Group Activity
Experience: Play story
Tips: Always prepare for every kind of story

Round: Test
Experience: Combination of GK maths English science
Duration: 1 hour 30 minutes
Total Questions: 150

Round: Medical
Experience: Check of body internal and external

Skills: Communication And Confidence, Personality
College Name: Future vision college

I was interviewed before May 2016.

Interview Questionnaire 

5 Questions

  • Q1. Tell me something about yourself ?
  • Ans. 

    I am a dedicated security executive with over 10 years of experience in developing and implementing security strategies.

    • Over 10 years of experience in security management

    • Skilled in developing and implementing security strategies

    • Strong leadership and communication skills

    • Proven track record of successfully managing security operations

    • Passionate about ensuring the safety and security of people and assets

  • Answered by AI
  • Q2. Why u choose aviation industry as you carrer ?
  • Ans. 

    I chose the aviation industry for its dynamic environment, global opportunities, and passion for travel.

    • Fascination with airplanes and flying since childhood

    • Desire for a career with international exposure and travel opportunities

    • Interest in the fast-paced and ever-evolving nature of the aviation industry

    • Passion for ensuring safety and security in a critical industry

  • Answered by AI
  • Q3. Introduce youself ?
  • Ans. 

    I am a highly experienced security executive with a strong background in cybersecurity and risk management.

    • Over 10 years of experience in developing and implementing security strategies

    • Led teams in conducting risk assessments and implementing security controls

    • Expertise in incident response and crisis management

    • Strong communication skills in presenting security updates to senior management

  • Answered by AI
  • Q4. Tell us something about vistara ?
  • Ans. 

    Vistara is an Indian full-service airline owned by Tata Sons and Singapore Airlines.

    • Joint venture between Tata Sons and Singapore Airlines

    • Offers full-service amenities to passengers

    • Operates domestic and international flights

    • Known for its high-quality service and comfortable travel experience

  • Answered by AI
  • Q5. Who is the ceo of vistara ?
  • Ans. 

    Leslie Thng is the CEO of Vistara, a joint venture between Tata Sons and Singapore Airlines.

    • Leslie Thng is the CEO of Vistara.

    • Vistara is a joint venture between Tata Sons and Singapore Airlines.

  • Answered by AI

Interview Preparation Tips

Round: Other Interview
Tips: Introduction part should be very strong... it always plays an important role in ones selection process... you should be cnfident as well fluent in watevr you say... choose your words wisely...you should also b well aware about the company like itz history, ceo, past , latest developments etc..you should also b aware about the profile for which you have applied...wen u speak ,interviewer should see dat intrst nd passion in you.

I was interviewed in Mar 2017.

Interview Preparation Tips

Round: Assemble Day
Experience: Assemble Resume was Shortlisted but, When i attend they collected on Resumes and they ask to wait till evng For MAIL ya CALL for confirmation

I applied via Company Website and was interviewed before Jul 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Grooming 

(1 Question)

  • Q1. No questions asked !
Round 3 - Group Discussion 

Interviewer (s) will give you a scenario and observe how well you can perform in team task.

Round 4 - One-on-one 

(1 Question)

  • Q1. About yourself. Little bit of current affairs and questions related to some topics.

Interview Preparation Tips

Interview preparation tips for other job seekers - Grooming.
Updated job profile
Fluent English
Confidence
Contribute & help others!
anonymous
You can choose to be anonymous

InterGlobe Aviation Interview FAQs

How many rounds are there in InterGlobe Aviation Customer Service interview?
InterGlobe Aviation interview process usually has 2-3 rounds. The most common rounds in the InterGlobe Aviation interview process are Group Discussion, HR and One-on-one Round.
How to prepare for InterGlobe Aviation Customer Service interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at InterGlobe Aviation. The most common topics and skills that interviewers at InterGlobe Aviation expect are Customer Service, Aviation, Back Office, Customer Experience and Ground Staff Activities.

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InterGlobe Aviation Customer Service Interview Process

based on 3 interviews

Interview experience

3.3
  
Average
View more

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InterGlobe Aviation Customer Service Salary
based on 29 salaries
₹1.4 L/yr - ₹6.5 L/yr
27% more than the average Customer Service Salary in India
View more details

InterGlobe Aviation Customer Service Reviews and Ratings

based on 2 reviews

1.4/5

Rating in categories

1.4

Skill development

1.4

Work-life balance

2.2

Salary

2.2

Job security

1.4

Company culture

2.2

Promotions

1.4

Work satisfaction

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