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InterGlobe Aviation

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InterGlobe Aviation Customer Service Interview Questions and Answers

Updated 28 Feb 2025

InterGlobe Aviation Customer Service Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Group Discussion 

We were divided into groups, each consisting of about 12 members. We were then assigned a topic and asked to share our opinions individually, followed by a discussion of the advantages and disadvantages.

Round 2 - HR 

(1 Question)

  • Q1. Family background ,studies,and why this job and job description
Round 3 - One-on-one 

(1 Question)

  • Q1. Information were provided regarding the job assignments, salary, work conditions, and shifts and we still wish to join this company after knowing job profile
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self Your educational Experience Other

Interview Preparation Tips

Interview preparation tips for other job seekers - Confident

Customer Service Interview Questions Asked at Other Companies

asked in Jio
Q1. What do you say about customer service?
Q2. How to prepare the customer service answer
asked in Jio
Q3. What is customer service?
Q4. What is customer satisfaction?and how much does it mean to you?
Q5. What is the responsibilities of customer service ?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Questions about About college life

Round 3 - HR 

(1 Question)

  • Q1. Random questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Clean shaved ,no tattoos, formal attire must

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is excepted from me
  • Q2. How have been your company in last three year

Interview Preparation Tips

Interview preparation tips for other job seekers - Never loose hope
Trust in God
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Prime minister and Chief Minister

Round 2 - One-on-one 

(4 Questions)

  • Q1. Tell Me about yourself
  • Q2. Can You speak hindi
  • Ans. 

    Yes, I am fluent in Hindi and can communicate effectively in both English and Hindi.

    • Fluent in Hindi language

    • Able to communicate effectively in both English and Hindi

    • Can assist Hindi-speaking customers with their queries and concerns

  • Answered by AI
  • Q3. Tell me Something about AISATS
  • Ans. 

    AISATS is a joint venture company between Air India and SATS Ltd, providing ground handling services at major airports in India.

    • AISATS offers a wide range of services including passenger handling, ramp handling, cargo handling, and aircraft maintenance.

    • The company operates at airports such as Delhi, Mumbai, Bengaluru, and Hyderabad.

    • AISATS is known for its efficient and reliable services in the aviation industry.

    • The com...

  • Answered by AI
  • Q4. Your Skills and Experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Clear with your answers and don’t fumble. Clear vocabulary is a must
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Feminist movement describe it's impact

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Why do u think u are fit for this role
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell about a challenging situation which you faced and how you countered it ?
  • Ans. Ina positive manner abt a call which i answered in my previous organisation
  • Answered Anonymously
  • Q2. Tell me about yourself?
  • Q3. Past experiences in organisation why do you want to leave that and work in airlines with no prior experience in it?

Interview Preparation Tips

Interview preparation tips for other job seekers - be honest about your experience and i gave it in a positive note.

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What was your last salary
  • Q2. Where do you stay in Delhi ncr?
Round 3 - Technical 

(2 Questions)

  • Q1. What do you know about Call Ba?
  • Q2. What is good customer service
  • Ans. 

    Good customer service is providing prompt, efficient and friendly assistance to customers.

    • Promptly addressing customer concerns and inquiries

    • Efficiently resolving issues and providing solutions

    • Being friendly and empathetic towards customers

    • Going above and beyond to exceed customer expectations

    • Providing clear and concise communication

    • Being knowledgeable about products and services

    • Showing appreciation for customer loyalt...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It is easy to clear this interview... Every thing is easy
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Monster and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE
Round 2 - One-on-one 

(1 Question)

  • Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER

Interview Preparation Tips

Interview preparation tips for other job seekers - BE CONFIDENT

InterGlobe Aviation Interview FAQs

How many rounds are there in InterGlobe Aviation Customer Service interview?
InterGlobe Aviation interview process usually has 2-3 rounds. The most common rounds in the InterGlobe Aviation interview process are Group Discussion, HR and One-on-one Round.
How to prepare for InterGlobe Aviation Customer Service interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at InterGlobe Aviation. The most common topics and skills that interviewers at InterGlobe Aviation expect are Customer Service, Aviation, Back Office, Customer Experience and Ground Staff Activities.

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InterGlobe Aviation Customer Service Interview Process

based on 3 interviews

Interview experience

3.3
  
Average
View more

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InterGlobe Aviation Customer Service Salary
based on 29 salaries
₹1.4 L/yr - ₹6.5 L/yr
27% more than the average Customer Service Salary in India
View more details

InterGlobe Aviation Customer Service Reviews and Ratings

based on 2 reviews

1.4/5

Rating in categories

1.4

Skill development

1.4

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2.2

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2.2

Job security

1.4

Company culture

2.2

Promotions

1.4

Work satisfaction

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