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Jio Customer Service Interview Questions and Answers

Updated 28 Jan 2024

Jio Customer Service Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - Personal Interview 

(1 Question)

  • Q1. What is your name
  • Ans. Kamlesh Nayak
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Good
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Basic information, study, experience,
  • Q2. Salary, communication skills
  • Q3. Ap jio ke sath kyu kam karne hai

Interview Preparation Tips

Interview preparation tips for other job seekers - Apke communications skills is good, good confidence,

Customer Service Interview Questions Asked at Other Companies

asked in Jio
Q1. What do you say about customer service?
Q2. How to prepare the customer service answer
asked in Jio
Q3. What is customer service?
Q4. What is customer satisfaction?and how much does it mean to you?
Q5. What is the responsibilities of customer service ?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What I do in the Jio company
  • Q2. What can do for your company

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice to make me the Reliance jio company number one and work hard

I applied via Company Website and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - Massage test 

(5 Questions)

  • Q1. What is customer service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information, guidance, and solutions to customers.

    • Customer service aims to ensure customer satisfaction and build positive relationships.

    • Examples of customer service include answering phone c...

  • Answered by AI
  • Q2. What do you say about customer service?
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It focuses on providing a positive and satisfactory experience for customers.

    • Effective communication, empathy, and problem-solving skills are essential in customer service.

    • Examples of customer service...

  • Answered by AI
  • Q3. How to handle customer ,
  • Q4. What is the name of the customer service company?
  • Q5. Who is the owner of the company in which you work?

Interview Preparation Tips

Topics to prepare for Jio Customer Service interview:
  • Jio
  • Networking
Interview preparation tips for other job seekers - sir i need job plz sir i will show you good work in aap job dedo plz sir request

Jio interview questions for designations

 Customer Service Executive

 (26)

 Customer Service Associate

 (15)

 Customer Service Manager

 (4)

 Customer Service Advisor

 (1)

 Senior Customer Service Executive

 (1)

 Junior Customer Service Executive

 (1)

 Non Voice Customer Service Executive

 (1)

 Call Centre Customer Service Representative

 (1)

Customer Service Jobs at Jio

View all

Interview questions from similar companies

Interview Questionnaire 

4 Questions

  • Q1. Write a C code for printing Febonacci Series upto n elements
  • Ans. 

    C code for printing Fibonacci Series upto n elements

    • Declare three variables to store the current, previous and next numbers in the series

    • Initialize the previous and current variables to 0 and 1 respectively

    • Use a loop to print the next number in the series by adding the previous two numbers

    • Loop should run n times to print n elements in the series

  • Answered by AI
  • Q2. Question related to family background
  • Q3. What are your hobbies?
  • Q4. What are your strengths and weaknesses?

Interview Preparation Tips

Round: Test
Experience: Questions were from easy to moderate level. No negative marking, so attempt all.
Tips: Keep your mind open and practice aptitude problems on a daily basis.

Round: Group Discussion
Experience: There were 21 students selected out of which two teams of 10 and 11 students were formed. Both the groups were given a topic and each one of us had to express our views.
Tips: Don't get nervous, just speak whatever you think. Don't yell or speak at loudly, just keep calm and put your points forward.
Duration: 20 minutes

Round: Technical Interview
Experience: Apart from the above questions some puzzles and DBMS questions and a few basic C questions were also asked. We were given enough time to think and answer.
Tips: Do not be in a hurry. Think properly what you are going to say, whether it is right or not and then only answer.

Round: HR Interview
Experience: The HR round was a good one. He tried to test my thinking capabilities and reasoning capabilities
Tips: Answer every question honestly.

General Tips: All the four rounds were elimination rounds and the final result was announced based on cumulative performance. So, be patient and give your best.
Skill Tips: Try to answer every properly
Skills: IQ, Basic Coding Skills, Problem Solving Skills
College Name: NIT ALLAHABAD
Motivation: The company visited our college campus. Also, one of my relatives in in Ericsson at a very high  post and is quite happy working here.

Skills evaluated in this interview

I was interviewed in Mar 2017.

Interview Questionnaire 

8 Questions

  • Q1. Basics of networking
  • Q2. Data structures
  • Q3. Sql
  • Q4. Introduction
  • Q5. Final year project
  • Q6. Why should I hire you?
  • Ans. 

    I have the technical skills, experience, and passion to deliver high-quality software solutions.

    • I have a strong background in programming languages such as Java, Python, and C++.

    • I have experience working on complex software projects and collaborating with cross-functional teams.

    • I am passionate about staying up-to-date with the latest technologies and trends in software development.

    • I am a quick learner and have a strong...

  • Answered by AI
  • Q7. Why Ericsson?
  • Ans. 

    Ericsson is a global leader in telecommunications technology with a strong focus on innovation and career development.

    • Global leader in telecommunications technology

    • Strong focus on innovation

    • Opportunities for career development

  • Answered by AI
  • Q8. About relocation

Interview Preparation Tips

Round: Test
Experience: The test which I wrote was based on cocubes. quants was easy, one can easily score 50 percent if they refer rs agarwal and logical was easy but it takes more time and verbal was neither easy nor tough. One thing I want to advice try doing verbal first so that u can save time and then go to quant and logical. After the test we got the results out of 160 students 51 cleared the test. I was one among them.
Duration: 45 minutes
Total Questions: 45

Round: Technical Interview
Experience: Keep ur cool in the technical. people are friendly. Think before you answer twice they may ask u puzzles as well. So be prepared for it. Final year project is a must, they are gonna ask u the details how you implement stuffs in your project. After my technical out of 51 students around 30 cleared this round. I was one among them.

Round: HR Interview
Experience: Don't be scared guys. Hr is just a casual one. finally around 15 were selected from my college including me. I am very happy with the result. best of luck guys. Do well!!!
Tips: Keep your cool. stay confident that's all I can tell. Once you clear technical one can easily clear Hr round.

Skills: Communication, Technical Skill
College Name: JSS Academy of Technical Education - JSSATE

I was interviewed before Mar 2021.

Round 1 - Group Discussion 

Round duration - 15 minutes
Round difficulty - Easy

This was a group discussion round where we were divided into groups of 10 and we had 15 minutes for GD.

Round 2 - Face to Face 

(6 Questions)

Round duration - 60 minutes
Round difficulty - Medium

This is all about how good you are with the fundamentals. Out of 10 I would give it a 6.5 on difficulty.

  • Q1. 

    Reverse the String Problem Statement

    You are given a string STR which contains alphabets, numbers, and special characters. Your task is to reverse the string.

    Example:

    Input:
    STR = "abcde"
    Output:
    "e...
  • Ans. 

    Reverse a given string containing alphabets, numbers, and special characters.

    • Iterate through the string from the end to the beginning and append each character to a new string.

    • Use built-in functions like reverse() or StringBuilder in languages like Python or Java for efficient reversal.

    • Handle special characters and numbers while reversing the string.

    • Ensure to consider the constraints on the length of the string and the

  • Answered by AI
  • Q2. What is a deadlock?
  • Ans. 

    A deadlock is a situation in which two or more processes are unable to proceed because each is waiting for the other to release a resource.

    • Occurs in multitasking environments where processes compete for limited resources

    • Can be resolved using techniques like deadlock prevention, deadlock avoidance, and deadlock detection

    • Example: Process A holds Resource X and waits for Resource Y, while Process B holds Resource Y and wa

  • Answered by AI
  • Q3. What is a thread?
  • Ans. 

    A thread is a lightweight sub-process that allows concurrent execution within a single process.

    • Threads share the same memory space within a process.

    • Threads are used to achieve parallelism and improve performance.

    • Examples of threads include the main thread in a program and worker threads in a multi-threaded application.

  • Answered by AI
  • Q4. What is the difference between Multiprocessing and Multiprogramming?
  • Ans. 

    Multiprocessing involves multiple processors executing multiple tasks simultaneously, while multiprogramming involves multiple programs sharing a single processor by switching between them.

    • Multiprocessing utilizes multiple processors to execute multiple tasks concurrently.

    • Multiprogramming involves multiple programs sharing a single processor by switching between them.

    • Multiprocessing is more efficient in terms of perfor...

  • Answered by AI
  • Q5. Can you explain the process life cycle in an operating system?
  • Ans. 

    Process life cycle in an operating system involves creation, execution, termination, and resource management.

    • Creation: When a process is created, it is assigned a unique process ID and allocated necessary resources.

    • Execution: The process is then scheduled by the operating system to run on the CPU.

    • Termination: Once the process completes its task or is terminated by the user, it is removed from memory.

    • Resource Management...

  • Answered by AI
  • Q6. What are the differences between Windows XP and Windows 7?
  • Ans. 

    Windows XP and Windows 7 are both operating systems developed by Microsoft, but they have several key differences.

    • User interface: Windows 7 has a more modern and user-friendly interface compared to Windows XP.

    • Performance: Windows 7 is generally faster and more stable than Windows XP.

    • Security: Windows 7 has more advanced security features and updates compared to Windows XP.

    • Hardware support: Windows 7 supports newer hard...

  • Answered by AI
Round 3 - Face to Face 

(6 Questions)

Round duration - 60 minutes
Round difficulty - Easy

Technical round with questions on DBMS and Networking mainly.

  • Q1. What is the difference between RDBMS and DBMS?
  • Ans. 

    RDBMS is a type of DBMS that stores data in a structured format with relationships between tables.

    • RDBMS enforces referential integrity and allows for normalization of data.

    • DBMS is a general term for any system that manages databases, while RDBMS specifically refers to relational databases.

    • Examples of RDBMS include MySQL, Oracle, and SQL Server.

    • Examples of DBMS include MongoDB and Redis.

  • Answered by AI
  • Q2. What is an Object-Oriented Database Management System (OODBMS)?
  • Ans. 

    An Object-Oriented Database Management System (OODBMS) is a type of database management system that supports the creation and management of objects in a database.

    • OODBMS stores data in the form of objects, which can contain attributes and methods.

    • It allows for complex data structures and relationships to be represented more easily.

    • Examples of OODBMS include db4o, ObjectDB, and ObjectStore.

  • Answered by AI
  • Q3. How do you find the number of unique values in a SQL database?
  • Ans. 

    Use the COUNT DISTINCT function in SQL to find the number of unique values in a database.

    • Use the COUNT DISTINCT function along with the column name to count the number of unique values in that column.

    • For example, SELECT COUNT(DISTINCT column_name) FROM table_name;

    • You can also use GROUP BY to find the number of unique values for multiple columns.

  • Answered by AI
  • Q4. What is the difference between a hub and a switch in networking?
  • Ans. 

    A hub operates at the physical layer and broadcasts data to all devices on the network, while a switch operates at the data link layer and forwards data only to the intended recipient.

    • Hub operates at the physical layer, while switch operates at the data link layer

    • Hub broadcasts data to all devices on the network, while switch forwards data only to the intended recipient

    • Switch is more efficient and secure compared to a

  • Answered by AI
  • Q5. Can you explain the different OSI layers?
  • Ans. 

    The OSI (Open Systems Interconnection) model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven different layers.

    • Physical Layer: Deals with the physical connection between devices. Example: Ethernet cables.

    • Data Link Layer: Responsible for node-to-node communication. Example: MAC addresses.

    • Network Layer: Manages routing of data packets. Example: IP addresses.

    • T...

  • Answered by AI
  • Q6. What are the different protocols supported at each OSI layer?
  • Ans. 

    Different protocols supported at each OSI layer

    • Layer 1 (Physical): Ethernet, Wi-Fi, Bluetooth

    • Layer 2 (Data Link): MAC, PPP, HDLC

    • Layer 3 (Network): IP, ICMP, ARP

    • Layer 4 (Transport): TCP, UDP, SCTP

    • Layer 5 (Session): NetBIOS, PPTP

    • Layer 6 (Presentation): SSL, TLS

    • Layer 7 (Application): HTTP, FTP, SMTP

  • Answered by AI
Round 4 - HR 

Round duration - 15 minutes
Round difficulty - Easy

IF you make it to the HR round you are selected. All 28 that attended got selected . It was more like stuff for formality. The usual questions.

Interview Preparation Tips

Eligibility criteriaAbove 7 CGPAEricsson India interview preparation:Topics to prepare for the interview - Data Structures, Algorithms, System Design, Aptitude, OOPS, DBMS, OSTime required to prepare for the interview - 4 monthsInterview preparation tips for other job seekers

Tip 1 : Must do Previously asked Interview as well as Online Test Questions.
Tip 2 : Go through all the previous interview experiences from Codestudio and Leetcode.
Tip 3 : Do at-least 2 good projects and you must know every bit of them.

Application resume tips for other job seekers

Tip 1 : Have at-least 2 good projects explained in short with all important points covered.
Tip 2 : Every skill must be mentioned.
Tip 3 : Focus on skills, projects and experiences more.

Final outcome of the interviewSelected

Skills evaluated in this interview

I applied via Other and was interviewed before Mar 2018. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Serivece expression plz told
  • Q2. Customer choice given service and reply best response
  • Q3. How much transfer customer
  • Ans. 

    The question is unclear and lacks context.

    • Request clarification on what is meant by 'transfer customer'

    • Ask for more information about the specific role and responsibilities of an Assistant Manager

    • Seek clarification on the purpose or objective behind the question

  • Answered by AI
  • Q4. 6000/ customer satisfaction guaranteed service

Interview Preparation Tips

General Tips: Maruti home relocation movers and packers door to door delivery All responsibility packing and moving service
Skills: Communication

Interview Questionnaire 

3 Questions

  • Q1. The questions primarily started with discussion on my internships and minor project
  • Q2. Many questions were asked about OOPs concepts like virtual function, multiple inheritance, function overloading etc you are supposed to define and implement all of them on paper
  • Q3. I was asked about my favorite subject, opted computer networks. So, was asked about computer networks basics like ISO OSI, virtual LANs, QoS, AdHoc networks, WiiMax and Wifi

Interview Preparation Tips

Round: Technical Interview
Experience: Technical continues for about 35 minutes, the questions primarily started with discussion on my internships and minor project.
Many questions were asked about OOPs concepts like virtual function, multiple inheritance, function overloading etc you are supposed to define and implement all of them on paper.
I was asked about my favorite subject, opted computer networks. So, was asked about computer networks basics like ISO OSI, virtual LANs, QoS, AdHoc networks, WiiMax and Wifi.

Round: HR Interview
Experience: I was primarily asked about my family background, likes, hobbies etc

College Name: NA

I applied via Walk-in and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is the sorce of a company growth
  • Ans. 

    The source of a company's growth can be attributed to various factors such as innovation, market demand, strategic partnerships, and effective management.

    • Innovation: Developing new products or services that meet the needs of customers

    • Market demand: Identifying and meeting the needs of a growing market

    • Strategic partnerships: Collaborating with other companies to expand reach and capabilities

    • Effective management: Efficie...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and always curb your answer as per the job role
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Jio Interview FAQs

How many rounds are there in Jio Customer Service interview?
Jio interview process usually has 1-2 rounds. The most common rounds in the Jio interview process are Resume Shortlist, One-on-one Round and HR.
How to prepare for Jio Customer Service interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jio. The most common topics and skills that interviewers at Jio expect are Customer Service, Communication Skills, Chat Process, International Voice Process and bpo.
What are the top questions asked in Jio Customer Service interview?

Some of the top questions asked at the Jio Customer Service interview -

  1. What do you say about customer servi...read more
  2. What is customer servi...read more
  3. Ap jio ke sath kyu kam karne ...read more

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Jio Customer Service Interview Process

based on 3 interviews

Interview experience

5
  
Excellent
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Jio Customer Service Salary
based on 17 salaries
₹1.1 L/yr - ₹4.6 L/yr
At par with the average Customer Service Salary in India
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Jio Customer Service Reviews and Ratings

based on 6 reviews

4.8/5

Rating in categories

4.8

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4.5

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4.8

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Company culture

4.7

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5.0

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