Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Jio Team. If you also belong to the team, you can get access from here

Jio Verified Tick

Compare button icon Compare button icon Compare

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern

Filter interviews by

Jio Customer Service Interview Questions and Answers

Updated 28 Jan 2024

Jio Customer Service Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - Personal Interview 

(1 Question)

  • Q1. What is your name
  • Ans. Kamlesh Nayak
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Good
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Basic information, study, experience,
  • Q2. Salary, communication skills
  • Q3. Ap jio ke sath kyu kam karne hai

Interview Preparation Tips

Interview preparation tips for other job seekers - Apke communications skills is good, good confidence,

Customer Service Interview Questions Asked at Other Companies

asked in Jio
Q1. What do you say about customer service?
Q2. How to prepare the customer service answer
asked in Jio
Q3. What is customer service?
Q4. What is customer satisfaction?and how much does it mean to you?
Q5. What is the responsibilities of customer service ?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What I do in the Jio company
  • Q2. What can do for your company

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice to make me the Reliance jio company number one and work hard

I applied via Company Website and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - Massage test 

(5 Questions)

  • Q1. What is customer service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information, guidance, and solutions to customers.

    • Customer service aims to ensure customer satisfaction and build positive relationships.

    • Examples of customer service include answering phone c...

  • Answered by AI
  • Q2. What do you say about customer service?
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It focuses on providing a positive and satisfactory experience for customers.

    • Effective communication, empathy, and problem-solving skills are essential in customer service.

    • Examples of customer service...

  • Answered by AI
  • Q3. How to handle customer ,
  • Q4. What is the name of the customer service company?
  • Q5. Who is the owner of the company in which you work?

Interview Preparation Tips

Topics to prepare for Jio Customer Service interview:
  • Jio
  • Networking
Interview preparation tips for other job seekers - sir i need job plz sir i will show you good work in aap job dedo plz sir request

Jio interview questions for designations

 Customer Service Executive

 (26)

 Customer Service Associate

 (15)

 Customer Service Manager

 (4)

 Customer Service Advisor

 (1)

 Junior Customer Service Executive

 (1)

 Senior Customer Service Executive

 (1)

 Non Voice Customer Service Executive

 (1)

 Call Centre Customer Service Representative

 (1)

Customer Service Jobs at Jio

View all

Interview questions from similar companies

Interview Preparation Tips

Round: Group Discussion
Experience: Salry discuss and job security
Duration: 1 hour 30 minutes

I appeared for an interview before Jan 2016.

Interview Questionnaire 

1 Question

  • Q1. My weakness

Interview Preparation Tips

Round: HR Interview
Experience: It is very difficult for everyone to tell someone about the weakness

College Name: RKGIT

I applied via Referral and was interviewed before May 2017. There were 5 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. What is your present profile.. Explain
  • Ans. 

    I am currently working as a Senior Sales Associate at XYZ Company.

    • I am responsible for managing a team of sales associates and achieving sales targets.

    • I handle customer inquiries, resolve complaints, and ensure customer satisfaction.

    • I analyze sales data and trends to identify opportunities for improvement.

    • I train and mentor new sales associates to enhance their skills and productivity.

    • I collaborate with the Assistant M...

  • Answered by AI
  • Q2. How u relate your profile from telecommunication
  • Ans. 

    I have a strong background in telecommunication with experience in managing teams and projects.

    • I have worked in the telecommunication industry for X years, gaining valuable knowledge and skills in the field.

    • I have successfully managed teams and projects in the telecommunication sector, showcasing my leadership abilities.

    • I have a deep understanding of telecommunication technologies and trends, allowing me to make inform...

  • Answered by AI
  • Q3. Come for f2f interview
  • Q4. Discussed some points related to CTC and designation
  • Q5. Define yourself
  • Q6. Do you agree to work in a remote location
  • Ans. 

    Yes, I am open to working in a remote location as an Assistant Manager.

    • I am comfortable with remote work and have experience managing teams remotely.

    • I understand the challenges of working in a remote location and am prepared to adapt.

    • I am willing to relocate if necessary to fulfill the responsibilities of the role.

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: Related to field communication in instrumentation i.e DCS system

General Tips: Confidence and should be capable to move the interviewer towards your interest and knowledge
Skills: Body Language, Leadership, Presentation Skills
Duration: 1-4 weeks

I applied via Other and was interviewed before Mar 2018. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Serivece expression plz told
  • Q2. Customer choice given service and reply best response
  • Q3. How much transfer customer
  • Ans. 

    The question is unclear and lacks context.

    • Request clarification on what is meant by 'transfer customer'

    • Ask for more information about the specific role and responsibilities of an Assistant Manager

    • Seek clarification on the purpose or objective behind the question

  • Answered by AI
  • Q4. 6000/ customer satisfaction guaranteed service

Interview Preparation Tips

General Tips: Maruti home relocation movers and packers door to door delivery All responsibility packing and moving service
Skills: Communication

I appeared for an interview in Mar 2018.

Interview Preparation Tips

General Tips: This interview was a technical one but was majorly a stress test. It lasted for about 1 hour 10 minutes. The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to my B.Tech curriculum i.e. computer science related topics. He stressed a lot on the basics related to my project topic. Luckily I was able to answer most of the questions correctly. I tried to answer each question with examples and also used props on the table (like pens, paperweights, pen stands etc.) to explain my theories. It was my first offcampus interview, and I think I did pretty well for a fresher.
You need to stay calm and should apply presence of mind. Please go through the job description thoroughly word-by-word and recheck your resume to ensure that you are a best-fit for the position.
Skills: Communication, Problem Solving, Leadership, Decision Making Skills

I applied via Walk-in and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is the sorce of a company growth
  • Ans. 

    The source of a company's growth can be attributed to various factors such as innovation, market demand, strategic partnerships, and effective management.

    • Innovation: Developing new products or services that meet the needs of customers

    • Market demand: Identifying and meeting the needs of a growing market

    • Strategic partnerships: Collaborating with other companies to expand reach and capabilities

    • Effective management: Efficie...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and always curb your answer as per the job role

Jio Interview FAQs

How many rounds are there in Jio Customer Service interview?
Jio interview process usually has 1-2 rounds. The most common rounds in the Jio interview process are Resume Shortlist, One-on-one Round and HR.
How to prepare for Jio Customer Service interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jio. The most common topics and skills that interviewers at Jio expect are Customer Service, Communication Skills, International Voice Process, Chat Process and bpo.
What are the top questions asked in Jio Customer Service interview?

Some of the top questions asked at the Jio Customer Service interview -

  1. What do you say about customer servi...read more
  2. What is customer servi...read more
  3. Ap jio ke sath kyu kam karne ...read more

Tell us how to improve this page.

Jio Customer Service Interview Process

based on 3 interviews

Interview experience

5
  
Excellent
View more

Interview Questions from Similar Companies

Bharti Airtel Interview Questions
4.0
 • 851 Interviews
Vodafone Idea Interview Questions
4.0
 • 557 Interviews
Ericsson Interview Questions
4.1
 • 411 Interviews
BT Group Interview Questions
3.9
 • 180 Interviews
HFCL Limited Interview Questions
4.0
 • 64 Interviews
BT E Serv Interview Questions
4.2
 • 42 Interviews
View all
Jio Customer Service Salary
based on 17 salaries
₹1.1 L/yr - ₹4.6 L/yr
At par with the average Customer Service Salary in India
View more details

Jio Customer Service Reviews and Ratings

based on 6 reviews

4.8/5

Rating in categories

4.8

Skill development

4.5

Work-life balance

4.8

Salary

5.0

Job security

5.0

Company culture

4.7

Promotions

5.0

Work satisfaction

Explore 6 Reviews and Ratings
Assistant Manager
5.4k salaries
unlock blur

₹1.2 L/yr - ₹10.4 L/yr

Deputy Manager
3.4k salaries
unlock blur

₹4.2 L/yr - ₹13.5 L/yr

Manager
1.8k salaries
unlock blur

₹5.9 L/yr - ₹25.2 L/yr

Senior Manager
1.7k salaries
unlock blur

₹10.3 L/yr - ₹32.1 L/yr

Senior Executive
1.5k salaries
unlock blur

₹1.7 L/yr - ₹7.8 L/yr

Explore more salaries
Compare Jio with

Jio Platforms

3.5
Compare

Bharti Airtel

4.0
Compare

Vodafone Idea

4.0
Compare

Reliance Communications

4.0
Compare
Did you find this page helpful?
Yes No
write
Share an Interview