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Social media is a platform for online communication and networking.
Social media allows users to connect and interact with others online
Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn
Businesses use social media for marketing, customer service, and brand awareness
Social media can also be a source of news and information
Customer service responsibilities include addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Responding to customer inquiries and providing information
Resolving customer complaints and issues
Processing orders, returns, and exchanges
Maintaining customer records and information
Ensuring customer satisfaction and loyalty
Providing product or service recommendations
Handling billing and paymen...
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is all about meeting the needs and expectations of customers.
It involves actively listening to customers, addressing their concerns, and providing solutions.
Good customer service can lead to customer satisfaction, loyalty, and repeat business.
Examples include responding promptly to customer inqu...
I will listen to their concerns, empathize with their situation, remain calm, and offer solutions to resolve the issue.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Remain calm and composed throughout the interaction
Offer solutions or alternatives to address the customer's concerns
Follow up to ensure the customer is satisfied with the resolution
Customer satisfaction is meeting or exceeding customer expectations, ensuring they are happy with the product or service.
Customer satisfaction is the result of providing a positive experience for the customer.
It involves meeting or exceeding customer expectations.
It is important for building customer loyalty and repeat business.
Examples include timely resolution of customer issues, personalized service, and exceeding q
Stay calm, set boundaries, report the abuse to a supervisor.
Remain calm and composed, do not engage in arguments or escalate the situation.
Politely but firmly set boundaries with the customer, informing them that their behavior is unacceptable.
If the abuse continues, report the incident to a supervisor or manager for further action.
Remember to prioritize your safety and well-being in such situations.
Demerits of traditional shopping include limited selection, inconvenience, and higher prices.
Limited selection compared to online shopping
Inconvenience of traveling to physical stores
Higher prices due to overhead costs
Limited store hours may not fit customer's schedule
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