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Angel Consultants Customer Service Interview Questions and Answers
6 Interview questions
Stay calm, set boundaries, report the abuse to a supervisor.
Remain calm and composed, do not engage in arguments or escalate the situation.
Politely but firmly set boundaries with the customer, informing them that their behavior is unacceptable.
If the abuse continues, report the incident to a supervisor or manager for further action.
Remember to prioritize your safety and well-being in such situations.
Customer service responsibilities include addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Responding to customer inquiries and providing information
Resolving customer complaints and issues
Processing orders, returns, and exchanges
Maintaining customer records and information
Ensuring customer satisfaction and loyalty
Providing product or service recommendations
Handling billing and p...
Social media is a platform for online communication and networking.
Social media allows users to connect and interact with others online
Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn
Businesses use social media for marketing, customer service, and brand awareness
Social media can also be a source of news and information
I will listen to their concerns, empathize with their situation, remain calm, and offer solutions to resolve the issue.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Remain calm and composed throughout the interaction
Offer solutions or alternatives to address the customer's concerns
Follow up to ensure the customer is satisfied with the resolution
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is all about meeting the needs and expectations of customers.
It involves actively listening to customers, addressing their concerns, and providing solutions.
Good customer service can lead to customer satisfaction, loyalty, and repeat business.
Examples include responding promptly to customer...
Customer satisfaction is meeting or exceeding customer expectations, ensuring they are happy with the product or service.
Customer satisfaction is the result of providing a positive experience for the customer.
It involves meeting or exceeding customer expectations.
It is important for building customer loyalty and repeat business.
Examples include timely resolution of customer issues, personalized service, and exceed...
Angel Consultants Customer Service Interview Experiences
1 interview found
Anonymous
(6 Questions)
- Q1. Tell me about your self ?
- Q2. What do you know about social media ?
- Ans.
Social media is a platform for online communication and networking.
Social media allows users to connect and interact with others online
Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn
Businesses use social media for marketing, customer service, and brand awareness
Social media can also be a source of news and information
- Q3. What is the responsibilities of customer service ?
- Ans.
Customer service responsibilities include addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Responding to customer inquiries and providing information
Resolving customer complaints and issues
Processing orders, returns, and exchanges
Maintaining customer records and information
Ensuring customer satisfaction and loyalty
Providing product or service recommendations
Handling billing and paymen...
- Q4. What do you know about customer service?
- Ans.
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is all about meeting the needs and expectations of customers.
It involves actively listening to customers, addressing their concerns, and providing solutions.
Good customer service can lead to customer satisfaction, loyalty, and repeat business.
Examples include responding promptly to customer inqu...
- Q5. Why do you want to work in Angel consultant as customer service?
- Ans.
I admire Angel Consultant's commitment to exceptional service and want to contribute to a positive customer experience.
Angel Consultant has a strong reputation for customer satisfaction, which aligns with my values.
I am impressed by the company's innovative approach to problem-solving, as seen in their recent customer feedback initiatives.
Working in a supportive team environment is important to me, and I believe Angel ...
- Q6. How will you handle angry customers?
- Ans.
I will listen to their concerns, empathize with their situation, remain calm, and offer solutions to resolve the issue.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Remain calm and composed throughout the interaction
Offer solutions or alternatives to address the customer's concerns
Follow up to ensure the customer is satisfied with the resolution
(4 Questions)
- Q1. What is customer satisfaction?and how much does it mean to you?
- Ans.
Customer satisfaction is meeting or exceeding customer expectations, ensuring they are happy with the product or service.
Customer satisfaction is the result of providing a positive experience for the customer.
It involves meeting or exceeding customer expectations.
It is important for building customer loyalty and repeat business.
Examples include timely resolution of customer issues, personalized service, and exceeding q...
- Q2. What if a customer is abusing you?
- Ans.
Stay calm, set boundaries, report the abuse to a supervisor.
Remain calm and composed, do not engage in arguments or escalate the situation.
Politely but firmly set boundaries with the customer, informing them that their behavior is unacceptable.
If the abuse continues, report the incident to a supervisor or manager for further action.
Remember to prioritize your safety and well-being in such situations.
- Q3. You got angry in between the work so what you do?
- Ans.
When I get angry at work, I take a moment to breathe, reflect, and communicate effectively to resolve the situation calmly.
Pause and Breathe: I take a few deep breaths to calm myself before reacting, which helps me think clearly.
Reflect on the Situation: I analyze what triggered my anger and consider if it’s worth my emotional energy.
Communicate Openly: If necessary, I address the issue with the person involved, using ...
- Q4. Demerits of traditional shopping?
- Ans.
Demerits of traditional shopping include limited selection, inconvenience, and higher prices.
Limited selection compared to online shopping
Inconvenience of traveling to physical stores
Higher prices due to overhead costs
Limited store hours may not fit customer's schedule
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- Q2. Accent in Kannada
- Ans.
Accent in Kannada is an important aspect of customer service in Karnataka.
Kannada is the official language of Karnataka and has a unique accent.
It is important to speak clearly and slowly to ensure understanding.
Using local phrases and greetings can help build rapport with customers.
Avoid using slang or colloquialisms that may not be understood by all customers.
Practice and familiarity with the language and accent can ...
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Interview Questionnaire
6 Questions
- Q1. Tell me about your self
- Ans.
I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.
Over 5 years of experience in customer service roles, including retail and call centers.
Successfully resolved customer complaints, improving satisfaction ratings by 20%.
Skilled in using CRM software to track customer interactions and streamline processes.
Trained new team members on best practices ...
- Q2. How did you here about position
- Q3. Good , interested, well
- Q4. Why should we hire you
- Ans.
I bring a unique blend of skills, experience, and passion for customer service that aligns perfectly with your company's values.
Proven track record in resolving customer issues efficiently, as demonstrated in my previous role where I reduced complaint resolution time by 30%.
Strong communication skills that help in building rapport with customers, leading to increased customer satisfaction scores.
Ability to work under p...
- Q5. Why do you want work at this company
- Ans.
I admire your company's commitment to customer satisfaction and innovation, and I want to contribute to that mission.
Your company's reputation for excellent customer service aligns with my values. For example, I appreciate how you handle customer feedback.
I am impressed by your innovative approach to solving customer issues, such as your use of technology to enhance the customer experience.
I want to be part of a team t...
- Q6. Tell me about a challenger
Interview Preparation Tips
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I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.
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(1 Question)
- Q1. What is oops? what is polymorphism asking some coding to write asking some java related and some testing related also
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. How to prepare the customer service answer
- Ans.
To prepare a customer service answer, gather relevant information, empathize with the customer, provide a solution or assistance, and follow up if necessary.
Listen actively to the customer's concern
Ask clarifying questions to gather all necessary information
Empathize with the customer and acknowledge their frustration
Provide a clear and concise solution or assistance
Offer additional help or follow up if needed
Maintain ...
- Q2. I don't know how to explain.
I applied via Naukri.com and was interviewed in Nov 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. How do you handle success?
- Ans.
I celebrate success by reflecting on achievements, sharing with the team, and setting new goals for continuous improvement.
Reflect on the achievement: After a successful project, I take time to analyze what worked well and what could be improved.
Share with the team: I believe in celebrating success together, so I organize a small team gathering to acknowledge everyone's contributions.
Set new goals: Success is a steppin...
- Q2. What are your salary expectations?
Interview Preparation Tips
Reasoning
Arithmetic
English
(1 Question)
- Q1. Are you interested for this job
- Ans.
Yes, I am interested in this job.
I have a passion for providing excellent customer service.
I enjoy helping people and solving their problems.
I have previous experience in customer service roles.
I am a good listener and have strong communication skills.
I am motivated to learn and grow in this field.
(1 Question)
- Q1. What is your family background
- Ans.
My family background is diverse and multicultural, with members from different countries and ethnicities.
My parents are from different countries, which has exposed me to different cultures and languages.
I have relatives who speak different languages, such as Spanish, French, and Mandarin.
My family celebrates various cultural traditions and holidays, allowing me to appreciate diversity.
Growing up in a multicultural envi...
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I applied via Job Fair and was interviewed in Aug 2022. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and experienced customer service professional with a passion for helping others.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Proven ability to handle difficult customers and resolve issues
Received multiple positive customer feedback and recognition
Proficient in using CRM software and handling high call volumes
- Q2. I am a hard believer that every day should be day 1, and if you're on a work that does not makes you feel exited to wake up everyday, you're doing it wrong.
Interview Preparation Tips
- star method
Angel Consultants Interview FAQs
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Overall Interview Experience Rating
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