HCLTech Customer Service Interview Questions and Answers

Q1. About your self
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Q2. Why are you join bpo
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They are asking 4 to 5 questions to write a code. and I answer with 4 questions. and a little bit hard but it's common in every coding test.

Q1. What is oops? what is polymorphism asking some coding to write asking some java related and some testing related also
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Reasoning
Arithmetic
English

Q1. Are you interested for this job
Ans. 
Yes, I am interested in this job.
• I have a passion for providing excellent customer service.

• I enjoy helping people and solving their problems.

• I have previous experience in customer service roles.

• I am a good listener and have strong communication skills.

• I am motivated to learn and grow in this field.
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Q1. What is your family background
Ans. 
My family background is diverse and multicultural, with members from different countries and ethnicities.
• My parents are from different countries, which has exposed me to different cultures and languages.

• I have relatives who speak different languages, such as Spanish, French, and Mandarin.

• My family celebrates various cultural traditions and holidays, allowing me to appreciate diversity.

• Growing up in a multicultural envi...read more
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Q1. What you want job in this company?
Ans. 
I want a job in this company because of its excellent reputation and commitment to customer satisfaction.
• I am impressed by the company's track record of providing exceptional customer service.

• I believe my skills and experience align well with the requirements of the customer service role.

• I am excited about the opportunity to contribute to the company's success and help customers with their needs.

• I appreciate the compan...read more
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Q2. Can you comfortable in night shift?
Ans. 
Yes, I am comfortable working in night shifts.
• I have previous experience working in night shifts and have adapted to the schedule.

• I am a night owl and feel more productive during late hours.

• I understand the importance of providing customer service round the clock.

• I am willing to adjust my sleep schedule and make necessary lifestyle changes to accommodate night shifts.
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Q3. Where are you from? And what you do here?
Ans. 
I am from New York City and I work as a customer service representative at XYZ Company.
• I am originally from New York City.

• I currently work as a customer service representative at XYZ Company.

• I have been in the customer service industry for 5 years.

• I handle customer inquiries, resolve issues, and provide assistance.

• I am familiar with our products and services, and I strive to ensure customer satisfaction.
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Q1. What's your mother tounge language?
Ans. 
My mother tongue language is English.
• English is the language I learned first and use most frequently.

• I am fluent in English and can effectively communicate with customers.

• I have a strong command of English grammar, vocabulary, and pronunciation.

• I can understand and respond to customer inquiries in English without any difficulty.
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Q2. Are you comfortable?
Ans. 
Yes, I am comfortable.
• I am comfortable in handling customer inquiries and resolving issues.

• I am comfortable using various customer service tools and software.

• I am comfortable working in a fast-paced and high-pressure environment.

• I am comfortable communicating with customers through different channels like phone, email, and chat.

• I am comfortable adapting to new technologies and learning new skills.
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Group discussion was very intresting beacuse all over Indian people communicate here.

Problems on ages, trains, speed & Distance.

Coding from C & Java.

Q1. Questions from the resume part.
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Q2. Acadameic projects basic questions from c and java and other computer fundamentals
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Q3. C and java and other fundamentals database management systems.
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Numerical , reasoning

Q1. Self details ,what is your project
Ans. 
Hi sir,Iam vamsi from polireddygari palli.
I have completed my BTech in Electrical and electronics engineering from SREENIVASA INSTITUTE OF TECHNOLOGY AND MANAGEMENT STUDIES in Chittoor.
My BTech total agrigate is 7.1 CGPA
And my hobbies are playing volleyball and listening music etc.
My strength is honesty and quick learner .
My achievement is I have done my final year project is my own decision.So this is my gre...read more
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Aptitude test for good to imloyee sharp mind