Tech Mahindra Customer Service Interview Questions and Answers

Q1. About your self
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Q2. Why are you join bpo
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Q1. What you want job in this company?
Ans. 
I want a job in this company because of its excellent reputation and commitment to customer satisfaction.
• I am impressed by the company's track record of providing exceptional customer service.

• I believe my skills and experience align well with the requirements of the customer service role.

• I am excited about the opportunity to contribute to the company's success and help customers with their needs.

• I appreciate the compan...read more
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Q2. Can you comfortable in night shift?
Ans. 
Yes, I am comfortable working in night shifts.
• I have previous experience working in night shifts and have adapted to the schedule.

• I am a night owl and feel more productive during late hours.

• I understand the importance of providing customer service round the clock.

• I am willing to adjust my sleep schedule and make necessary lifestyle changes to accommodate night shifts.
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Q3. Where are you from? And what you do here?
Ans. 
I am from New York City and I work as a customer service representative at XYZ Company.
• I am originally from New York City.

• I currently work as a customer service representative at XYZ Company.

• I have been in the customer service industry for 5 years.

• I handle customer inquiries, resolve issues, and provide assistance.

• I am familiar with our products and services, and I strive to ensure customer satisfaction.
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Q1. What's your mother tounge language?
Ans. 
My mother tongue language is English.
• English is the language I learned first and use most frequently.

• I am fluent in English and can effectively communicate with customers.

• I have a strong command of English grammar, vocabulary, and pronunciation.

• I can understand and respond to customer inquiries in English without any difficulty.
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Q2. Are you comfortable?
Ans. 
Yes, I am comfortable.
• I am comfortable in handling customer inquiries and resolving issues.

• I am comfortable using various customer service tools and software.

• I am comfortable working in a fast-paced and high-pressure environment.

• I am comfortable communicating with customers through different channels like phone, email, and chat.

• I am comfortable adapting to new technologies and learning new skills.
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Group discussion was very intresting beacuse all over Indian people communicate here.

Numerical , reasoning

Q1. Self details ,what is your project
Ans. 
Hi sir,Iam vamsi from polireddygari palli.
I have completed my BTech in Electrical and electronics engineering from SREENIVASA INSTITUTE OF TECHNOLOGY AND MANAGEMENT STUDIES in Chittoor.
My BTech total agrigate is 7.1 CGPA
And my hobbies are playing volleyball and listening music etc.
My strength is honesty and quick learner .
My achievement is I have done my final year project is my own decision.So this is my gre...read more
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Aptitude test for good to imloyee sharp mind