Amazon Customer Service Interview Questions and Answers

Q1. Can you describe your most difficult coustmer and how you were able to handle their needs
Ans. 
Dealt with a customer who was angry about a delayed delivery
• Listened to their concerns and apologized for the inconvenience

• Offered a discount on their next purchase as a gesture of goodwill

• Provided regular updates on the status of their delivery

• Followed up with the customer after the delivery to ensure their satisfaction
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Q2. Can you tell me about a time when you were more than halfway through a project and had to pivot quickly due to an unexpected change? How did you handle it?
Ans. While Developing a new system for an employer, a requirement came in late. Since the project was rapidly nearing competition, integrated the feature become a challenge.
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Q3. If one of your close work colleagues stole a $1 item, what would you do?
Ans. 
I would report the incident to my supervisor or HR department.
• I would approach the colleague and ask them about the incident to confirm my suspicion.

• I would then report the incident to my supervisor or HR department, providing any evidence or information I have.

• I would not confront the colleague directly or take matters into my own hands.

• I would maintain professionalism and confidentiality throughout the process.

• I woul...read more
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Q4. Feel when you tell a story and when not do
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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Proven ability to handle difficult customers and resolve issues

• Received multiple positive customer feedback and recognition

• Proficient in using CRM software and handling high call volumes
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Q2. I am a hard believer that every day should be day 1, and if you're on a work that does not makes you feel exited to wake up everyday, you're doing it wrong.
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Q1. Tell me about Amazon company
Ans. 
Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
• Founded by Jeff Bezos in 1994

• Started as an online marketplace for books

• Expanded to sell a wide range of products and services

• Offers Amazon Prime subscription service for fast shipping and access to streaming content

• Developed popular devices like Kindle e-readers, Fire tablets, and Ech...read more
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Q1. How hadl with customer
Ans. 
I handle customers with patience, empathy, and problem-solving skills.
• Listen actively to understand their concerns

• Acknowledge their feelings and apologize for any inconvenience

• Offer solutions and alternatives to resolve the issue

• Follow up to ensure their satisfaction

• Maintain a positive and professional attitude throughout the interaction
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Q1. Are you currently working?
Ans. 
Yes, I am currently working.
• Yes, I am currently employed in a customer service role.

• I am currently working at XYZ Company as a customer service representative.

• I have been working in customer service for the past two years.
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Q2. How many years of experience you have?
Ans. 
I have 5 years of experience in customer service.
• I have worked in customer service for 5 years.

• I have gained extensive experience in handling customer inquiries and resolving issues.

• During my time in customer service, I have developed strong communication and problem-solving skills.

• I have received positive feedback from customers for my excellent service.

• I am familiar with various customer service tools and software.
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It was an online interview section.