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Amazon Customer Service Reviews

Updated 9 Feb, 2025
Overall Rating
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4.0/5
based on 40 reviews

Rating distribution

Category Ratings

4.3

Company culture

4.3

Job security

4.2

Skill development

4.1

Salary

4.1

Work-life balance

4.1

Work satisfaction

3.8

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What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

Monday to Friday

49% employees reported

Flexible timing

Flexible timing

65% employees reported

No travel

No travel

66% employees reported

Gender based rating

3.9
female

Rated by Women

22 reviews

4.2
male

Rated by Men

13 reviews

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Top Mentions in Amazon Customer Service Reviews

40 reviews found

Sort by: Popular
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People also ask about Amazon's Customer Services

Is Amazon a good place to work for Customer Services?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.0 out of 5 from over 40 employee reviews, it's clear that most customer services have a positive experience working at Amazon. Company culture holds the highest rating at 4.3, while career growth is rated the lowest amongst all factors at 3.8. Read reviews about company culture and on AmbitionBox.
Does Amazon pay their Customer Services well?
According to AmbitionBox reviews, Amazon customer services rate their salary and benefits at 4.1 out of 5, based on 40 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's customer services salaries here
How is the work culture at Amazon for Customer Services?
Work culture at Amazon for customer services is rated 4.3 out of 5 by 40 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for customer services, click here .
How is the job security at Amazon for Customer Services?
Based on 40 reviews on AmbitionBox, Amazon's customer services rate job security at 4.3 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Amazon, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment.

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Amazon Customer Service Salary
based on 77 salaries
โ‚น1 L/yr - โ‚น6 L/yr
17% more than the average Customer Service Salary in India
View more details
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