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Dnata

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Dnata Customer Service Officer Interview Questions and Answers

Updated 25 Oct 2024

Dnata Customer Service Officer Interview Experiences

1 interview found

Customer Service Officer Interview Questions & Answers

user image Anonymous

posted on 25 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Why do u think u are fit for this role
    • Add your answer

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Interview Tips & Stories
2w
creamytaro
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Advice for getting more calls from recruiters
Dear All, Currently, I am on notice period, only 45 days left for my last working day. I have been updating my resume with Keyskills and updating my profile in Naukri and LinkedIn. But I am not getting calls from the recruiters. Any tips or advice would be helpful 😊 Help me to get more calls
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Interview questions from similar companies

Customer Service Officer Interview Questions & Answers

InterGlobe Aviation user image Rohit Kumar

posted on 29 Mar 2022

I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. I am not reached in the 2nd round
    • Add your answer

Interview Preparation Tips

Topics to prepare for InterGlobe Aviation Customer Service Officer interview:
  • tell me about yourself
  • what is customer service officer
Interview preparation tips for other job seekers - in the first round, they will ask basic questions

Customer Service Officer Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 15 Jul 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Questions related to your previous background, family background, related to customer service.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Look descent in formals. For boys - clean shave & for girls - perfectly tied hairs.
2.Good communication skills.
3. Confident with your answer.
4. Learn about customer service & how can you create a unique memorable & delight full experience?
5. Prepare your good introduction 40 sec.
6. Don't forget to smile while answering questions.

Customer Service Officer Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 20 Jan 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Tell me something about yourself
    • View 1 more answer
  • Q2. Why aviation and why indigo
    • Add your answer
  • Q3. Tell something about indigo
    • Add your answer
  • Q4. Why should we hire u ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself and be confident, let others speak and be a good listener.

Customer Service Officer Interview Questions & Answers

InterGlobe Aviation user image Anirudh Kamble

posted on 9 Dec 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Introduce yourself
    • Add your answer
  • Q2. Why do you want to join aviation
    • Add your answer
  • Q3. Tell me something about your previous organisation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is very easy. Anyone can crack the interview.

Customer Service Officer Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 21 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is customer service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

    • It includes providing information about products or services, processing orders, and resolving issues to ensure customer satisfaction.

    • Customer service can be delive...

    • Answered by AI
    View 1 more answer
  • Q2. Tell us out of box thinking for customer service
  • Ans. 

    Creating personalized customer experiences through proactive problem-solving and innovative solutions.

    • Implementing a chatbot on the website to provide instant assistance

    • Offering personalized recommendations based on customer preferences

    • Organizing customer appreciation events to strengthen relationships

    • Creating a loyalty program with exclusive benefits for frequent customers

    • Answered by AI
    Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Why do you want to become a customer service officer answer of of the box
    • Add your answer
  • Q2. Which skills are important for customer service officer
    • Add your answer
Round 4 - Assignment 

Computer and practical test

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and answer with patience and kindness

Customer Service Officer Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 12 Sep 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
No response

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Group Discussion 

A topic for ten people

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Same God ok even a
    • Add your answer

Customer Service Executive Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 18 Oct 2021

I applied via Company Website and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Why indigo? Tell me about indigo.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good . It's basically 2 rounds. Both are HR rounds.

Customer Service Executive Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 2 Jun 2021

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
    • View 10 more answers
  • Q2. If u need to ask me a question?
    • Add your answer
  • Q3. Yes sir..... When i need to join..
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - There is 2thinks are very very important to attend the interview...

1.Proper hygienic:

*Shot haircut with neat hair style

*dressing sence (lite blu, white, black matches with black pant) its give u attraction... Blazers is the big advantage

*black shoes with polish

*keen smell of perfume

*proper nail cut

*confidence in walk

And more over always be smile if u don't know the answer please don't be panic. Plz try to tell some related answers...

Eye to eye sight + hygienic +smiling face+confident talk +confidence walk theses body language are most important...


2.self introduction.... And about company...

Customer Service Executive Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 9 Jan 2021

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell about your favorite place and why?
    • View 4 more answers
  • Q2. Advantages of Social media
  • Ans. 

    Social media provides numerous advantages for businesses, including increased brand awareness, customer engagement, and cost-effective marketing.

    • Increased brand awareness through social media platforms

    • Improved customer engagement and communication

    • Cost-effective marketing through targeted advertising

    • Ability to gather customer feedback and insights

    • Opportunity to build brand loyalty and advocacy

    • Access to a wider audience ...

    • Answered by AI
    View 1 more answer
  • Q3. Why indigo?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Groome well, be confident, don't panic and keep smiling
More about working at Dnata
golden leaf award

#18 Best Small Company - 2021

golden leaf award

Dnata Interview FAQs

How many rounds are there in Dnata Customer Service Officer interview?
Dnata interview process usually has 1 rounds. The most common rounds in the Dnata interview process are HR.

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Dnata Customer Service Officer Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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