Dnata Maintenance Supervisor Interview Questions and Answers

Q1. Question on Ind AS 116
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Q2. Changes in Financials Disclosure
Ans. 
Financial disclosure requirements have undergone changes.
• New regulations have been introduced to increase transparency and accountability.

• Companies are now required to disclose more information about their financial performance and risks.

• Changes include new reporting standards, increased frequency of reporting, and more detailed disclosures.

• Examples of changes include the adoption of IFRS 9 and 15, and the introduction...read more
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Q1. Knowledge about the travel and British airways in particular
Ans. My own travel experiences in a very positive manner and basic knowledge about British airways and travel industry and major GDS software used around the world. Just be very confident and try to personalize your answers
Answered by Mandeep Singh
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Q2. Questions pertaining to past work experiences and family and educational background
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Q3. Elaborate on your past job roles and discuss as much you on how you have dealt with your clients and customer and always make an example with story where you did your best to help the customer despite the ...read more
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Q4. Salary expectations and you have to be assertive here
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Q1. What are your reasons for wanting this position?
Ans. 
I am passionate about customer service and eager to help clients with their automotive needs while growing in a dynamic environment.
• I have a strong background in customer service, having worked in retail where I resolved customer issues effectively.

• I enjoy problem-solving and find satisfaction in diagnosing customer concerns and providing solutions.

• This position allows me to combine my love for cars with my skills in c...read more
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Q2. What were your reasons for leaving your previous position?
Ans. 
I left my previous position to seek new challenges and opportunities for professional growth in a dynamic environment.
• Desire for career advancement: I wanted to take on more responsibilities and grow within the company.

• Seeking a better work-life balance: My previous role required long hours that impacted my personal life.

• Pursuing a different company culture: I was looking for a workplace that aligned more closely with ...read more
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Q1. Introduce yourself
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Q2. How you spend yesterday
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Q1. Introduction. Previous job roles
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Q2. About CallBA and British Airways
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Q3. Hobbies related questions.
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General English Aptitude for testing basic English comm skills.

It was test of English listening and comprehension.

Q1. Introduce yourself
Ans. Good evening, my name is xyz. I did my schooling from xyz and have been doing my bachelor's in xyz since. I just got graduated recently.
Answered Anonymously
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Q2. What are your hobbies ?
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Q3. Told them I liked reading and gave them summary of my last read book. They might ask you how your last day went or about your last trip to check your english and communication skills by asking you about ra...read more
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Q4. Why join our company ?
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Q5. Told them I see my future in aviation and that they're one of the leading ones I could work for, given their prominent history. Told some tidbits related to the company.
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Q1. Basic questions were asked.
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Q2. Experience if any
Ans. 
I have 5 years of experience working as a Service Advisor in the automotive industry.
• Managed customer inquiries and concerns

• Scheduled service appointments and communicated with technicians

• Provided estimates and recommendations for repairs

• Processed payments and invoices

• Maintained customer satisfaction and retention
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Q3. Basic communication knowledge
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Q4. Experience of customer experience
Ans. 
I have 5 years of experience in customer service, ensuring customer satisfaction through effective communication and problem-solving.
• 5 years of experience in customer service

• Focus on ensuring customer satisfaction

• Effective communication skills

• Strong problem-solving abilities
Answered by AI
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Q5. How to handle irate customers
Ans. 
Listen actively, empathize, remain calm, offer solutions, follow up
• Listen to their concerns without interrupting

• Empathize with their frustration and apologize for any inconvenience

• Remain calm and composed, even if the customer is being aggressive

• Offer solutions to address their issues and make things right

• Follow up with the customer to ensure their satisfaction and build trust
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It was an easy test, some basic aptitude skills like numbers, logic, directions, english grammar, etc. would help you sail through the test easily.
Focus on timer as well,

Q1. Basic questions on introduction, travel industry and tourism, situation-based puzzles as well Major focus on communication skills.
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