Add office photos
Filter interviews by
British Airways Service Advisor Interview Questions and Answers
British Airways Service Advisor Interview Experiences
7 interviews found
Anonymous
I applied via Recruitment Consulltant and was interviewed in Jun 2023. There were 3 interview rounds.
(3 Questions)
- Q1. Introduction. Previous job roles
- Q2. About CallBA and British Airways
- Q3. Hobbies related questions.
General English Aptitude for testing basic English comm skills.
Selected
I applied via Naukri.com and was interviewed before Sep 2022. There were 3 interview rounds.
It was test of English listening and comprehension.
(5 Questions)
- Q1. Introduce yourself
- Ans. Good evening, my name is xyz. I did my schooling from xyz and have been doing my bachelor's in xyz since. I just got graduated recently.
- Q2. What are your hobbies ?
- Q3. Told them I liked reading and gave them summary of my last read book. They might ask you how your last day went or about your last trip to check your english and communication skills by asking you about ra...
- Q4. Why join our company ?
- Q5. Told them I see my future in aviation and that they're one of the leading ones I could work for, given their prominent history. Told some tidbits related to the company.
Interview Preparation Tips
- Hobbies
- Aviation current affairs
- About company
I applied via Referral and was interviewed in Mar 2023. There was 1 interview round.
(2 Questions)
- Q1. Introduce yourself
- Q2. How you spend yesterday
Selected
I applied via Recruitment Consulltant and was interviewed before Dec 2022. There were 2 interview rounds.
(5 Questions)
- Q1. Basic questions were asked.
- Q2. Experience if any
- Ans.
I have 5 years of experience working as a Service Advisor in the automotive industry.
Managed customer inquiries and concerns
Scheduled service appointments and communicated with technicians
Provided estimates and recommendations for repairs
Processed payments and invoices
Maintained customer satisfaction and retention
- Q3. Basic communication knowledge
- Q4. Experience of customer experience
- Ans.
I have 5 years of experience in customer service, ensuring customer satisfaction through effective communication and problem-solving.
5 years of experience in customer service
Focus on ensuring customer satisfaction
Effective communication skills
Strong problem-solving abilities
- Q5. How to handle irate customers
- Ans.
Listen actively, empathize, remain calm, offer solutions, follow up
Listen to their concerns without interrupting
Empathize with their frustration and apologize for any inconvenience
Remain calm and composed, even if the customer is being aggressive
Offer solutions to address their issues and make things right
Follow up with the customer to ensure their satisfaction and build trust
Interview Preparation Tips
In Call BA there are no leaves for trainees from training to nesting you don’t have leaves as their roaster doesn’t allow this for nesting agents which isn’t good.
There are training module as per your verticals or the team you’ll be joining.
British Airways interview questions for designations
Mandeep Singh
Selected
I applied via Recruitment Consulltant and was interviewed before Aug 2022. There were 2 interview rounds.
(4 Questions)
- Q1. Knowledge about the travel and British airways in particular
- Ans. My own travel experiences in a very positive manner and basic knowledge about British airways and travel industry and major GDS software used around the world. Just be very confident and try to personalize your answers
- Q2. Questions pertaining to past work experiences and family and educational background
- Q3. Elaborate on your past job roles and discuss as much you on how you have dealt with your clients and customer and always make an example with story where you did your best to help the customer despite the ...
- Q4. Salary expectations and you have to be assertive here
Interview Preparation Tips
Best of all advises. Don't be rattled by those interviewers and trust your own skills set. be earnest
I applied via Recruitment Consulltant and was interviewed in Jul 2021. There were 3 interview rounds.
It was an easy test, some basic aptitude skills like numbers, logic, directions, english grammar, etc. would help you sail through the test easily.
Focus on timer as well,
(1 Question)
- Q1. Basic questions on introduction, travel industry and tourism, situation-based puzzles as well Major focus on communication skills.
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Nov 2019. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Basically, there were 3 rounds of the Interview Process - Group Discussion, Written (20 basic questions) & HR/Managerial. Very basic questions would be asked which would be easy to crack.
Interview Preparation Tips
Top trending discussions
British Airways Interview FAQs
Some of the top questions asked at the British Airways Service Advisor interview -
Tell us how to improve this page.
British Airways Interviews By Designations
- British Airways Service Advisor Interview Questions
- British Airways Cabin Crew Interview Questions
- British Airways AIR Hostess Interview Questions
- British Airways Team Manager Interview Questions
- British Airways Travel Consultant Interview Questions
- British Airways Advisor Interview Questions
- British Airways Apprentice Interview Questions
- British Airways Automobile Service Advisor Interview Questions
- Show more
Interview Questions for Popular Designations
- Bodyshop Advisor Interview Questions
- Senior Service Advisor Interview Questions
- Financial Advisor Interview Questions
- Equity Advisor Interview Questions
- Advisory System Analyst Interview Questions
- Customer Service Advisor Interview Questions
- Senior Advisor Interview Questions
- Sales Advisor Interview Questions
- Show more
People are getting interviews through
Interview Questions from Similar Companies
British Airways Service Advisor Reviews and Ratings
based on 66 reviews
Rating in categories
|
Service Advisor
317
salaries
|  ₹2.8 L/yr - ₹6.5 L/yr |
|
Customer Service Executive
30
salaries
| ₹2.3 L/yr - ₹6.6 L/yr |
|
Senior Service Advisor
26
salaries
| ₹4 L/yr - ₹8.8 L/yr |
|
Team Manager
22
salaries
| ₹6.9 L/yr - ₹12 L/yr |
|
Shift Supervisor
20
salaries
| ₹5 L/yr - ₹8.9 L/yr |
Air India
InterGlobe Aviation
Spicejet
Vistara
Calculate your in-hand salary
- Home >
- Interviews >
- British Airways Interview Questions >
- British Airways Service Advisor Interview Questions
