British Airways Service Advisor Interview Questions and Answers

Q1. Introduce yourself
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Q2. How you spend yesterday
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Q1. Basic questions were asked.
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Q2. Experience if any
Ans. 
I have 5 years of experience working as a Service Advisor in the automotive industry.
• Managed customer inquiries and concerns

• Scheduled service appointments and communicated with technicians

• Provided estimates and recommendations for repairs

• Processed payments and invoices

• Maintained customer satisfaction and retention
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Q3. Basic communication knowledge
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Q4. Experience of customer experience
Ans. 
I have 5 years of experience in customer service, ensuring customer satisfaction through effective communication and problem-solving.
• 5 years of experience in customer service

• Focus on ensuring customer satisfaction

• Effective communication skills

• Strong problem-solving abilities
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Q5. How to handle irate customers
Ans. 
Listen actively, empathize, remain calm, offer solutions, follow up
• Listen to their concerns without interrupting

• Empathize with their frustration and apologize for any inconvenience

• Remain calm and composed, even if the customer is being aggressive

• Offer solutions to address their issues and make things right

• Follow up with the customer to ensure their satisfaction and build trust
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Questions and answers regarding logical reasoning.

Q1. What are your educational qualifications and professional work experience?
Ans. 
I have a Bachelor's degree in Business Administration and 5 years of experience as a Service Advisor in the automotive industry.
• Bachelor's degree in Business Administration

• 5 years of experience as a Service Advisor in the automotive industry
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Q2. Do you have experience in managing customer support tickets?
Ans. 
Yes, I have experience in managing customer support tickets.
• I have managed customer support tickets in my previous role as a Service Advisor.

• I am familiar with ticketing systems and prioritizing customer issues.

• I have successfully resolved customer complaints and issues through ticket management.
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Q1. What are some effective strategies for managing an irate passenger?
Ans. 
Managing irate passengers requires empathy, active listening, and effective problem-solving skills to ensure a positive resolution.
• Stay calm and composed: Your demeanor can influence the passenger's mood. For example, maintaining a steady voice can help de-escalate tension.

• Listen actively: Allow the passenger to express their frustrations without interruption. This shows that you value their concerns.

• Empathize with the...read more
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Q2. How do you manage stress in your professional environment?
Ans. 
I manage stress through effective communication, prioritization, and self-care techniques to maintain a positive work environment.
• Practice active listening to understand customer concerns, which helps in addressing issues promptly and reduces stress.

• Prioritize tasks using a to-do list, ensuring that urgent matters are handled first, which minimizes last-minute pressure.

• Take short breaks throughout the day to recharge, ...read more
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Q1. Knowledge about the travel and British airways in particular
Ans. My own travel experiences in a very positive manner and basic knowledge about British airways and travel industry and major GDS software used around the world. Just be very confident and try to personalize your answers
Answered by Mandeep Singh
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Q2. Questions pertaining to past work experiences and family and educational background
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Q3. Elaborate on your past job roles and discuss as much you on how you have dealt with your clients and customer and always make an example with story where you did your best to help the customer despite the ...read more
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Q4. Salary expectations and you have to be assertive here
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It was an easy test, some basic aptitude skills like numbers, logic, directions, english grammar, etc. would help you sail through the test easily.
Focus on timer as well,

Q1. Basic questions on introduction, travel industry and tourism, situation-based puzzles as well Major focus on communication skills.
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