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I was interviewed before Mar 2021.
To make an estimate for a damaged or accidental vehicle, assess the visible damage, inspect the affected parts, consider the cost of replacement or repair, and factor in labor and additional expenses.
Assess the visible damage on the vehicle
Inspect the affected parts thoroughly
Consider the cost of replacement or repair for damaged parts
Factor in the cost of labor and additional expenses
Use industry-standard estimating s...
SCP stands for Service Check Point, which is a systematic process to ensure quality service delivery.
SCP is a set of guidelines and checkpoints that service advisors follow to ensure customer satisfaction.
It includes steps like greeting the customer, understanding their needs, providing accurate information, and resolving issues.
SCP helps service advisors maintain consistency, efficiency, and professionalism in their i...
The process owner of appointment scheduling is typically the Service Manager or the Operations Manager.
The process owner is responsible for overseeing the entire appointment scheduling process.
They ensure that appointments are scheduled efficiently and effectively.
They may also be responsible for managing the appointment scheduling software or system.
The process owner collaborates with the service advisors and technici...
A vehicle identification number (VIN) typically consists of 17 characters.
A VIN is a unique code assigned to each vehicle.
It is used to identify the make, model, and year of a vehicle.
The VIN can also provide information about the vehicle's country of origin, manufacturer, and other details.
The characters in a VIN can include both letters and numbers.
An example of a VIN is 1HGCM82633A123456.
There are several types of gearboxes, including manual, automatic, continuously variable, and dual-clutch.
Manual gearbox: Requires the driver to manually shift gears using a clutch pedal.
Automatic gearbox: Shifts gears automatically without the need for manual intervention.
Continuously variable transmission (CVT): Provides an infinite number of gear ratios for smooth acceleration.
Dual-clutch transmission (DCT): Utilize...
The base process of business involves identifying customer needs, creating products or services to meet those needs, and delivering them to customers.
Identify customer needs and preferences
Develop products or services to meet those needs
Create a marketing and sales strategy
Deliver the products or services to customers
Provide customer support and after-sales service
I was interviewed before Apr 2020.
To satisfy a customer who doesn't want to be satisfied, empathize, listen, offer alternatives, and seek a resolution.
Empathize with the customer's concerns and frustrations.
Listen actively to understand their perspective and needs.
Offer alternative solutions or options that may address their concerns.
Seek a resolution by finding common ground or compromise.
Provide exceptional customer service to demonstrate care and co
I applied via Walk-in and was interviewed before Jul 2021. There was 1 interview round.
Commercial vehicles are vehicles used for business purposes, such as transportation of goods or passengers.
Commercial vehicles are designed and equipped for specific commercial purposes.
They include trucks, vans, buses, and other vehicles used for transportation of goods or passengers.
Commercial vehicles often require special licenses and permits to operate.
They may have different regulations and restrictions compared ...
posted on 29 Jul 2022
I applied via Recruitment Consulltant and was interviewed in Jan 2023. There were 2 interview rounds.
posted on 11 Apr 2022
I applied via Walk-in and was interviewed in Mar 2022. There was 1 interview round.
posted on 25 Sep 2023
I applied via Walk-in and was interviewed before Sep 2022. There were 2 interview rounds.
posted on 8 Jan 2024
I applied via Referral and was interviewed in Jul 2023. There was 1 interview round.
I applied via Naukri.com and was interviewed in May 2023. There were 3 interview rounds.
I applied via Referral and was interviewed in Feb 2023. There were 2 interview rounds.
based on 15 reviews
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Service Advisor
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Marketing Manager
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Customer Relationship Manager
20
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Quality Engineer
17
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Customer Relationship Executive
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