Audi HR Officer Interview Questions and Answers

Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving key business objectives.

• KPIs are used to evaluate the success of an organization or a particular activity in which it engages.

• They help in monitoring progress towards strategic goals.

• Examples of KPIs include revenue growth, customer retention rate, employee turnover rate, and sales conversion rate.

TAT stands for Turnaround Time and SDC stands for Service Delivery Chain in the service industry.

• TAT refers to the time taken to complete a service or task.

• SDC refers to the entire process involved in delivering a service to the customer.

• TAT and SDC are important metrics in measuring efficiency and customer satisfaction in the service industry.

• For example, in a restaurant, TAT would be the time taken to serve a meal, w...read more

Vendor onboarding involves evaluating, selecting, and establishing relationships with new vendors, while vendor management involves monitoring and maintaining relationships with existing vendors.

• Identify the need for a new vendor based on business requirements

• Conduct due diligence on potential vendors including background checks and financial stability

• Negotiate terms and conditions of the contract with the vendor

• Establ...read more

Technical knowledge with handling

• Proficient in using various software and tools

• Ability to troubleshoot technical issues

• Knowledge of programming languages and coding

• Familiarity with hardware and networking

• Experience with project management and agile methodologies

I have worked in various roles in retail and hospitality industries.

• Managed a team of 10 sales associates at a retail store

• Assisted in inventory management and ordering at a restaurant

• Trained new employees on customer service and sales techniques

• Handled customer complaints and resolved issues in a timely manner

Malfunctioning of operation refers to the failure or breakdown of a system or process to perform its intended function.

• Malfunctioning can be caused by various factors such as human error, equipment failure, or environmental factors.

• It can result in delays, decreased productivity, and even safety hazards.

• Examples include a machine breaking down in a manufacturing plant, a software glitch in a computer system, or a misco...read more