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Audi Senior Customer Service Advisor Interview Questions and Answers

Updated 4 Feb 2018

Audi Senior Customer Service Advisor Interview Experiences

1 interview found

Interview Preparation Tips

General Tips: This interview was technical & how to make satisfy to customers. It lasted for 1 hour . The interviewer want to know both my knowledge and experience and communication skills.
Skills: Problem Solving

Interview questions from similar companies

I applied via Referral and was interviewed before Jan 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What are the process required in any project?
  • Ans. 

    Processes required in any project include planning, execution, monitoring, and closing.

    • Planning involves defining project goals, scope, and resources.

    • Execution involves carrying out the plan and completing project tasks.

    • Monitoring involves tracking progress and making adjustments as needed.

    • Closing involves wrapping up the project and evaluating its success.

    • Examples of project processes include risk management, quality

  • Answered by AI
  • Q2. What points are to be checked in an invoice before it is processed?
  • Ans. 

    Points to check in an invoice before processing

    • Check for accuracy of billing information

    • Verify the amount charged and ensure it matches the agreed upon price

    • Ensure all necessary supporting documents are attached

    • Check for any discounts or promotions that may apply

    • Verify the payment terms and due date

    • Ensure the invoice is addressed to the correct recipient

    • Check for any errors or discrepancies

  • Answered by AI
  • Q3. Brief details about you and your family background?

Interview Preparation Tips

Interview preparation tips for other job seekers - I replied with confidence whatever I learnt from previous experience.

I applied via Company Website and was interviewed before Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Brif your self
  • Q2. How u r suitable for this post
  • Q3. What you achieve in previous experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't loose your confidence and best of luck

Interview Questionnaire 

1 Question

  • Q1. Why you are interested in Quality Department?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Difference between QA and QC?
  • Ans. 

    QA focuses on preventing defects, while QC focuses on identifying and fixing defects.

    • QA stands for Quality Assurance and is a proactive process that focuses on preventing defects by establishing processes and standards.

    • QC stands for Quality Control and is a reactive process that focuses on identifying and fixing defects through inspections and testing.

    • QA involves activities like creating test plans, defining test cases...

  • Answered by AI
  • Q2. Explain PDCA briefly?
  • Ans. 

    PDCA is a four-step management method used for continuous improvement.

    • PDCA stands for Plan, Do, Check, Act.

    • It is also known as the Deming Cycle or the Shewhart Cycle.

    • The PDCA cycle is used to solve problems, make improvements, and achieve goals.

    • In the Plan phase, objectives and processes are established.

    • In the Do phase, the plan is executed and data is collected.

    • In the Check phase, the data is analyzed to determine if ...

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
-
Round 1 - Technical 

(5 Questions)

  • Q1. C/V PM plain and conveyor system
  • Q2. Burner PM plain and
  • Q3. PHE PM plain and
  • Q4. Bolwar PM plain
  • Q5. All paint shop maintenance

Interview Preparation Tips

Interview preparation tips for other job seekers - Ok sir please send
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Name and age salry
  • Q2. Previous Company
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024.

Round 1 - Technical 

(3 Questions)

  • Q1. Related to Engine peripheral
  • Q2. Cooling system......
  • Q3. Air intake system

Interview Preparation Tips

Interview preparation tips for other job seekers - ....................easy
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

The aptitude test was 100% based on basic information learn in diploma

Round 2 - Technical 

(2 Questions)

  • Q1. What are the properties of material
  • Ans. 

    Properties of materials include physical, chemical, mechanical, thermal, and electrical characteristics.

    • Physical properties include color, density, melting point, and boiling point.

    • Chemical properties include reactivity, flammability, and corrosion resistance.

    • Mechanical properties include strength, hardness, elasticity, and ductility.

    • Thermal properties include conductivity, expansion coefficient, and specific heat capa...

  • Answered by AI
  • Q2. Iron carbon diagram explanation
  • Ans. 

    Iron carbon diagram shows the phases of iron and carbon at different temperatures.

    • Iron carbon diagram is a graphical representation of the phases of iron and carbon at different temperatures.

    • It shows the different phases such as austenite, ferrite, cementite, and pearlite.

    • The diagram helps in understanding the microstructure of steel and its properties.

    • It is used in metallurgy to determine the heat treatment processes ...

  • Answered by AI

I applied via Campus Placement and was interviewed before Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Department selection
  • Q2. Which is your best subject?
  • Q3. Manufacturing engineering

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Audi Senior Customer Service Advisor Reviews and Ratings

based on 2 reviews

3.1/5

Rating in categories

3.1

Skill development

3.1

Work-life balance

3.1

Salary

3.1

Job security

3.1

Company culture

3.1

Promotions

3.1

Work satisfaction

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