Tata Motors Service Advisor Interview Questions, Process, and Tips

Q1. What is engine and tell about
Ans. 
The engine is the main component of a vehicle that converts fuel into mechanical energy to power the vehicle.
• The engine is typically located under the hood of a vehicle.

• It consists of various components such as cylinders, pistons, crankshaft, and camshaft.

• The engine burns fuel (usually gasoline or diesel) to create combustion, which in turn drives the pistons up and down to generate power.

• Regular maintenance of the eng...read more
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Q2. What is different between two and four stock engine
Ans. 
Two-stroke engines have a power stroke every revolution, while four-stroke engines have a power stroke every other revolution.
• Two-stroke engines have a simpler design with fewer moving parts compared to four-stroke engines.

• Two-stroke engines typically produce more power for their size but are less fuel-efficient than four-stroke engines.

• Four-stroke engines have separate intake, compression, power, and exhaust strokes, ...read more
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Q3. How we satisfied our customer
Ans. 
We satisfy our customers by providing exceptional service and exceeding their expectations.
• Ensuring prompt and efficient communication with customers

• Listening to their concerns and addressing them effectively

• Going above and beyond to resolve any issues or concerns

• Providing personalized recommendations and solutions

• Following up with customers to ensure satisfaction
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Q1. Anything question
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Q1. Anything questions For related machanical
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Q2. I have experiences in 2 years
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Q1. Related service advisor role
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Q2. How to handle customer
Ans. 
Handle customers with empathy, patience, and professionalism.
• Listen actively to understand the customer's concerns

• Communicate clearly and effectively

• Show empathy and understanding towards the customer's situation

• Provide solutions or alternatives to address the customer's needs

• Maintain a positive attitude and remain calm, even in challenging situations
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Q3. Team work with technician
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Q4. System knowledge
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Q5. Approach and convince customer
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Mechanical related questions

Q1. Vehicle related
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Q2. Your product sales
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Q1. Customer relations
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