ANAAMALAIS TOYOTA Service Advisor Interview Questions and Answers

In a low range case in an Ather e-bike, I would handle the customer by providing troubleshooting assistance and offering alternative solutions.

• Listen attentively to the customer's concerns and empathize with their situation.

• Ask relevant questions to gather more information about the issue.

• Provide troubleshooting assistance over the phone or in person, guiding the customer through potential solutions.

• Offer alternative t...read more

A service advisor is responsible for providing guidance and assistance to customers regarding their vehicle service needs.

• Assessing customer needs and recommending appropriate services

• Explaining service options, costs, and timeframes to customers

• Scheduling and coordinating service appointments

• Communicating with technicians to ensure accurate diagnosis and repairs

• Providing updates and status reports to customers

• Handling...read more

I would prioritize customers based on the urgency of their service needs and communicate wait times to manage expectations.

• Greet all customers and ask for their service needs

• Assess the urgency of each customer's service needs

• Prioritize customers based on urgency and available resources

• Communicate wait times and manage expectations

• Provide updates to customers as their service is being completed