ANAAMALAIS TOYOTA Interview Questions and Answers

Q1. Automobile Related questions
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Q1. Personal and previous experience
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Q1. How do you handle a customer in a low range case in ather e-bike?
Ans. 
In a low range case in an Ather e-bike, I would handle the customer by providing troubleshooting assistance and offering alternative solutions.
• Listen attentively to the customer's concerns and empathize with their situation.

• Ask relevant questions to gather more information about the issue.

• Provide troubleshooting assistance over the phone or in person, guiding the customer through potential solutions.

• Offer alternative t...read more
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Q2. What is the role of a service adviser?
Ans. 
A service advisor is responsible for providing guidance and assistance to customers regarding their vehicle service needs.
• Assessing customer needs and recommending appropriate services

• Explaining service options, costs, and timeframes to customers

• Scheduling and coordinating service appointments

• Communicating with technicians to ensure accurate diagnosis and repairs

• Providing updates and status reports to customers

• Handling...read more
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Q1. How do you manage 5 customers coming to dealership at the same time for service the e-bike?
Ans. 
I would prioritize customers based on the urgency of their service needs and communicate wait times to manage expectations.
• Greet all customers and ask for their service needs

• Assess the urgency of each customer's service needs

• Prioritize customers based on urgency and available resources

• Communicate wait times and manage expectations

• Provide updates to customers as their service is being completed
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Q2. Welcome the customers with greetings and request them to sit and relax in waiting room. Mean while complete the vehicle inward (job card) process one by one fast.
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