How do you handle a customer in a low range case in ather e-bike?

Question

Accepted Answer

In a low range case in an Ather e-bike, I would handle the customer by providing troubleshooting assistance and offering alternative solutions.

Listen attentively to the customer's concerns and empathize with their situation.
Ask relevant questions to gather more information about the issue.
Provide troubleshooting assistance over the phone or in person, guiding the customer through potential solutions.
Offer alternative transportation options if the e-bike needs to be taken for repairs.
Ensure clear communication about the estimated time and cost of repairs.
Follow up with the customer after the issue has been resolved to ensure their satisfaction.

Accepted Answer

Ask what problem vehicle,and patient hear complaint, communication with customer,  temporary solution and arrange pick vehicle ,send  service team place

Accepted Answer

Need to check the belt tension, tyre pressure, analyse riding method / history& battery condotion

How do you handle a customer in a low range case in ather e-bike?

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