What is the role of a service adviser?

Question

Accepted Answer

A service advisor is responsible for providing guidance and assistance to customers regarding their vehicle service needs.

Assessing customer needs and recommending appropriate services
Explaining service options, costs, and timeframes to customers
Scheduling and coordinating service appointments
Communicating with technicians to ensure accurate diagnosis and repairs
Providing updates and status reports to customers
Handling customer inquiries, complaints, and resolving issues
Maintaining customer records and documentation
Upselling additional services or products when appropriate

Accepted Answer

Complete the scheduled maintenance on time.
Listen the customer voice (problems) carefully and do the required corrective actions.
Deliver the e-bike as per the customer request.

What is the role of a service adviser?

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