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British Airways
3.1
based on 196 Reviews
Video summary
Company Overview
Company Locations
Working at British Airways
Company Summary
British Airways operates as the largest airline in the UK, focusing on providing a comprehensive travel experience to numerous global destinations.
Overall Rating
3.1/5
based on 196 reviews
21% below
industry average
Critically rated for
Work satisfaction, Promotions, Work-life balance
Work Policy
Work from office
90% employees reported
Rotational Shift
78% employees reported
Flexible timing
62% employees reported
No travel
69% employees reported
View detailed work policy
Top Employees Benefits
Office cab/shuttle
22 employees reported
Health insurance
16 employees reported
Job/Soft skill training
15 employees reported
Cafeteria
12 employees reported
View all benefits
About British Airways
Founded in1919 (106 yrs old)
India Employee Count201-500
Global Employee Count10k-50k
HeadquartersHarmondsworth, Greater London, England
Office Locations
Coimbatore
|
Kolkata
|
Hyderabad / Secunderabad
|
+2
Websitebritishairways.com
Primary Industry
Other Industries
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View in video summary
British Airways is the UK's largest international scheduled airline, flying to nearly 600 destinations around the world. Whether customers are in the air or on the ground, we take pride in providing a full service experience.
At the start of every month, we'll be asking you to share your travel destination tips. We'll feature the best ones in our Business Life Magazine which is read by millions of others on board our flights every month.
Vision: To Fly. To Serve
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British Airways Ratings
based on 196 reviews
Overall Rating
3.1/5
How AmbitionBox ratings work?
5
68
4
39
3
26
2
18
1
45
Category Ratings
3.2
Job security
3.2
Skill development
3.1
Salary
2.9
Company culture
2.9
Work-life balance
2.9
Promotions
2.9
Work satisfaction
British Airways is rated 3.1 out of 5 stars on AmbitionBox, based on 196 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at British Airways
based on 184 reviews
3.1
Rated by 68 Women
Rated 3.2 for Salary and 3.0 for Job security
3.2
Rated by 116 Men
Rated 3.3 for Job security and 3.3 for Skill development
Work Policy at British Airways
based on 34 reviews in last 6 months
Work from office
90%
Hybrid
7%
Permanent work from home
3%
British Airways Reviews
Top mentions in British Airways Reviews
+ 5 more
Compare British Airways with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 3.1/5 based on 196 reviews | 3.6/5 based on 1.1k reviews | 3.7/5 based on 1.3k reviews | 3.6/5 based on 2.7k reviews |
Highly Rated for | No highly rated category | No highly rated category | No highly rated category | No highly rated category |
Critically Rated for | Work-life balance Company culture Promotions | Salary Promotions Job security | Promotions | Salary Promotions Work-life balance |
Primary Work Policy | Work from office 90% employees reported | Work from office 86% employees reported | Work from office 90% employees reported | Work from office 90% employees reported |
Rating by Women Employees | 3.1 Average rated by 68 women | 3.6 Good rated by 291 women | 3.6 Good rated by 344 women | 3.6 Good rated by 796 women |
Rating by Men Employees | 3.2 Average rated by 116 men | 3.5 Good rated by 692 men | 3.8 Good rated by 820 men | 3.5 Good rated by 1.6k men |
Job security | 3.2 Average | 3.3 Average | 3.7 Good | 3.6 Good |
View more
British Airways Salaries
British Airways salaries have received with an average score of 3.1 out of 5 by 196 employees.
Service Advisor
(321 salaries)
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₹2.8 L/yr - ₹6.5 L/yr
Customer Service Executive
(30 salaries)
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₹2.4 L/yr - ₹6.6 L/yr
Senior Service Advisor
(23 salaries)
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₹3 L/yr - ₹6.5 L/yr
Team Manager
(22 salaries)
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₹7 L/yr - ₹12 L/yr
Shift Supervisor
(20 salaries)
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₹5 L/yr - ₹8.9 L/yr
Customer Service Advisor
(17 salaries)
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₹3.1 L/yr - ₹6.5 L/yr
Customer Service Clerk
(11 salaries)
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₹2 L/yr - ₹4 L/yr
Travel Advisor
(10 salaries)
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₹3.5 L/yr - ₹6.6 L/yr
Customer Service Associate
(9 salaries)
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₹3.5 L/yr - ₹6.4 L/yr
Travel Consultant
(8 salaries)
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₹3.3 L/yr - ₹6 L/yr
British Airways Interview Questions
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Top British Airways interview questions and answers
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British Airways News
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“I Thought It Was Over” – Bath Entrepreneur’s Struggle Before Multi-Million Sale
- Lux Rewards, a startup founded in Bath and shaped by the city’s thriving entrepreneurial ecosystem, has been acquired at an eight-figure valuation in a deal that will make its founder James Courtney, 30, a millionaire.
- Lux Rewards, which started as a restaurant rewards app, faced multiple challenges and was on the verge of shutting down in 2019.
- The company pivoted its business model and focused on partnering with banks, airlines, and employee benefit platforms, which proved successful.
- Lux Rewards signed major deals with Barclaycard, British Airways, and Mastercard, achieving significant year-on-year revenue growth and reaching over 105 million cardholders worldwide.
TechSpark | 27 Feb, 2025
Passengers from London to Toronto went on a 6-hour flight to nowhere as dozens of planes diverted after the Delta crash
- Two transatlantic flights to Toronto were among dozens of planes that diverted due to Monday's Delta plane crash.
- Flights to nowhere are a common occurrence when airports need to divert flights during emergencies.
- A British Airways flight from London and a TAP Air Portugal flight from Lisbon were among the diverted flights.
- Over 40 flights had to change course due to the Toronto Pearson Airport closure following the Delta plane crash.
Insider | 18 Feb, 2025
WildSight Launches a Way for Companies to Kickstart Their Nature Strategy
- WildSight, an AI-powered business intelligence unit, has launched an innovative solution to help companies navigate environmental responsibility.
- The platform, called WildSight, offers bite-sized video explainers and insightful articles to provide clear, actionable intelligence on critical topics such as regulation, biodiversity credits, and nature-positive claims.
- With the Corporate Sustainability Reporting Directive (CSRD) coming into force and increasing demand for platforms like WildSight, the market for business intelligence on nature risks and opportunities is growing.
- Early users of WildSight include organizations like Aon, British Airways, BP, Gucci, and Rio Tinto. WildSight plans to release more advanced tools in the future to help companies take concrete steps on their nature strategies.
Gritdaily | 15 Feb, 2025
British Airways sues airport handlers for $1.2 million after almost 20 pounds of gold jewelry was stolen
- British Airways has filed a $1.2 million lawsuit after almost 20 pounds of gold jewelry was stolen from one of its planes.
- The theft occurred during the transportation of the jewelry from Bahrain to Chicago in July 2023.
- Two employees from Ground Services International, a ground handling firm, were prosecuted for the theft.
- British Airways is seeking compensation for the stolen jewelry, attorneys' fees, and consequential losses.
Insider | 20 Jan, 2025
Speedier drug trials and better films: how AI is transforming businesses
- Keir Starmer announced investment of £47bn a year over a decade to give the UK world leader status in AI
- Many industry experts have started using AI for their industries to increase productivity and profitability
- Octopus Energy uses Kraken operating system to allow its customers to access electricity at cheaper and greener times
- Big AI investors like advertising giant WPP, and companies in music, film and media are working with the technology to creatively enhance their content
- AI is helping in speeding up drug development and reducing cost in the pharmaceutical industry
- Retailers are looking to AI to become more efficient due to surging labour costs
- AI is also being used in call centers to reduce post-call administration and increase calls resolved at first interaction
- Airlines like Ryanair, BA and EasyJet are embedding AI throughout operations to optimise revenues, schedules and aircraft allocation
Guardian | 17 Jan, 2025
Airport Parking And Hotels compares best tech-friendly airlines for “Wi-Fi In The Sky” in 2025
- Several airlines, including Air New Zealand and Air France, are offering free high-speed internet to passengers in 2025.
- Airport Parking and Hotels has created a guide comparing in-flight Wi-Fi connectivity on 10 long-haul airlines.
- Top choices for Wi-Fi airlines include Air New Zealand, Qatar Airways, and British Airways.
- Airlines like Air France, Cathay Pacific, and Delta Air Lines offer a wide range of on-demand entertainment options.
Alertify | 8 Jan, 2025
British Airways' new loyalty program will make it harder for leisure travelers to earn status, and people aren't happy
- British Airways is overhauling its loyalty program, shifting earning potential to be based on customer spending instead of miles flown.
- Starting in April 2025, customers will earn one 'Tier Point' for every eligible $1.25 (£1) spent.
- The new system will make it harder for leisure travelers to earn high status and the perks that come with it.
- Customers have expressed their frustration with the changes on social media.
Insider | 2 Jan, 2025
SpaceX Starlink in talks with British Airways’ Owner
- SpaceX's Starlink is reportedly in talks with British Airways owner IAG SA.
- IAG's Head of Innovation states that the certification process is the only obstacle for Starlink to offer internet services on IAG aircraft.
- European airlines, including British Airways, must undergo a separate certification process to operate Starlink.
- IAG is also in talks with Amazon's Kuiper regarding aircraft internet services.
Teslarati | 26 Dec, 2024
Luggage chaos at Europe's busiest airport grew so bad that some airline crews were reportedly told not to check bags
- Baggage chaos at London Heathrow Airport, Europe's busiest airport, due to a fault in the baggage system.
- Some airline crews were advised not to check bags to avoid further disruption.
- British Airways faced baggage disruption and was unable to load a number of bags onto flights.
- As of Wednesday morning, British Airways passengers were no longer facing baggage issues.
Insider | 11 Dec, 2024
British Airways unveils its brand-new First class
- British Airways has unveiled its brand-new First Seat, combining elegant design with expert British craftsmanship reflective of modern British luxury travel.
- The new cabin forms part of the airline’s A380 retrofit plans, expected to take to the skies in mid-2026.
- The seat features an ultra-wide design, adjustable mood lighting, a 32-inch 4K TV screen, and a flexible ottoman and table.
- British Airways is investing in its overall customer experience with its $9 billion transformation focus.
Alertify | 2 Dec, 2024
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British Airways FAQs
When was British Airways founded?
British Airways was founded in 1919. The company has been operating for 106 years primarily in the Aviation sector.
Where is the British Airways headquarters located?
British Airways is headquartered in Harmondsworth, Greater London. It operates in 3 cities such as Gurgaon / Gurugram, Hyderabad / Secunderabad, Chennai. To explore all the office locations, visit British Airways locations.
How many employees does British Airways have in India?
British Airways currently has more than 300+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in British Airways based on the number of reviews submitted on AmbitionBox.
Does British Airways have good work-life balance?
British Airways has a work-life balance rating of 2.9 out of 5 based on 100+ employee reviews on AmbitionBox. 45% employees rated British Airways 3 or below for work-life balance. This rating reflects a negative sentiment among employees for work-life balance. We encourage you to read British Airways work-life balance reviews for more details
Is British Airways good for career growth?
Career growth at British Airways is rated as poor, with a promotions and appraisal rating of 2.9. 45% employees rated British Airways 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading British Airways promotions/appraisals reviews for more detailed insights.
What are the cons of working in British Airways?
Working at British Airways does have some drawbacks that potential employees should consider. The company is poorly rated for work satisfaction, work life balance and promotions / appraisal, based on 100+ employee reviews on AmbitionBox.
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