Dnata Customer Service Representative Interview Questions and Answers

FDTL stands for Flight Duty Time Limitations.

• FDTL is a set of regulations that define the maximum amount of time a flight crew can be on duty.

• These regulations ensure that flight crew members have adequate rest periods to prevent fatigue and ensure safety.

• FDTL takes into account factors such as flight time, time zone changes, and rest periods.

• It helps airlines and aviation authorities in managing crew scheduling and en...read more

I would listen to their concerns, empathize with them, and offer a solution to their problem.

• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Follow up with the customer to ensure their satisfaction

I am seeking new opportunities for growth and development.

• Looking for a more challenging role

• Seeking a company with better career prospects

• Wanting to expand my skill set

• Desire for a more positive work environment

Social media provides numerous advantages for businesses, including increased brand awareness, customer engagement, and cost-effective marketing.

• Increased brand awareness through social media platforms

• Improved customer engagement and communication

• Cost-effective marketing through targeted advertising

• Ability to gather customer feedback and insights

• Opportunity to build brand loyalty and advocacy

• Access to a wider audience ...read more